Geographic Information System (GIS) functions in SAP CRM 2007

Dear all,
I am currently working on a SAP CRM 2007 implementation project that consists in replacing an old customer service application.
Currently this application is managing service technicians' territories with embedded GIS functions (it relies on latitude and longitude data to assign the closest technicians to a service order).
I would like to know if SAP CRM 2007 is covering the following:
- GIS functions;
- Ability to assign a technician based on this;
- Ability to visually see the map and draw technician territory changes on it;
- Ability to optimize technician route (mileage).
I cannot find insights about this in the SAP Help.
So, where can I find some details / documentation about this?
A third party tool would be necessary and also its integration to SAP CRM?
Thanks for your help.
Brice.

Brice,
So basically I don't see this being out of the box functionality, however you could build something for this.
1. You need to store the geo co-ordinates for the customer on the customer master or be able to "bolt out for this".
2. Create a new "partner determination rule" that would make a call to the external system to propose a technician on the service order.
3. Have a punch out on the service order screen that links into a web like GIS application where you could visualize this and send change data back into the CRM service order.
Now if someone else knows that CRM 2007 can do what you described out of the box, I would love to see the demo. We have a similiar requirement, where we need to keep track of the mapping, but no need to perform the routing logic.
Take care,
Stephen

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Gentlemen,
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SAP_ABA      700     0015
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PI_BASIS      2006_1_700     0006
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     0 entries from RODIR (FUNC/SAPCND/CNF_GET_RECORD_FROM_DB) deleted.
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   REPOS /SAPCND/LDETERMINATIONU14                A replaced.
    [dev trc     ,00000] Wed Nov 26 16:33:14 2008                         1315447 8.171484
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   Summary:
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    [dev trc     ,00000] Wed Nov 26 18:14:19 2008                         20996974 40.917838
    [dev trc     ,00000] Disconnecting from ALL connections:                   30 40.917868
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    [dev trc     ,00000] Closing user session (con_hdl=0,svchp=00000000003005B8,usrhp=00000000002FB748)
                                                                              5759 40.923914
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                                                                                921 40.924835
    [dev trc     ,00000] Now I'm disconnected from ORACLE                    8230 40.933065
    [dev trc     ,00000] Disconnected from connection 0                        90 40.933155
    [dev trc     ,00000] statistics db_con_commit (com_total=527, com_tx=307)
                                                                                59 40.933214
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                                                                                52 40.933266
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   End date and time : 20081126181419
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Ahmed

I have similar problem while updating support packages in SAP R/3 4.6C environment.
000 unsuccessful statement: EXEC SQL: SELECT ID,OBJECT,LANGU,TYP,VERSION FROM DOKIL WHERE (LANGU IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,
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check-sum error in datafile after 9374854 bytes.
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SAPKB46C52 )
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I verified the size of file "CSR0120031469_0023301.PAT" and it is the
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Geographic Information System (GIS) functions in SAP CRM 2007

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