Getting 5002 error

Getting 5002 error, seems like others are not able to download or update either.

Exactly the same here (though iMac instead of Mac Pro!) - have seen advice elsewhere to repair and/or manually reset permissions on iTunes Music folder but this didn't help.
I remember it happening ages ago when we still had Shopping Carts, but I can't see how to fix it this time. I can only assume it's something to do with the possible iCloud links for this coming Monday...?
One other piece of advice suggested removing any apps with blank icons (of which I have several - presumably indicating that the files are corrupted?) but I'm unwilling to do this as some of these are no longer available for fresh download...?

Similar Messages

Keep getting 5002 Error when trying to Sign In

Hello,
I created a new @me.com address today for a seperate Apple ID account. I am needing to sign into the iTunes Store, but I keep getting a response that says:
"We could not complete your iTunes Store request. An unknown error occurred (5002)."
Any ideas as to what's going on here?
I also took a screen cap of the issue:
Thank you for the help!
Marcus

Thank you for your response Carolyn; however, that article does not fix my problem. I am getting this error when trying to sign into the iTunes Store on my Mac.
I get the same problem when signing into the Store on the iPad or iPhone. I simply can't log in, but when I go to iCloud.com or the Apple ID login on Apple.com, it works.
Marcus

5002 - Error In itunes Store - Try Again Later?

New to iTunes, Windows7 - Logging in to iTunes Store - I get 5002 error. Should I just do what's suggested and "Try again later" ? My Apple ID is good on the website and I was able to change my password, rebooted my computer and even obtained this support forum id. I just keep getting the 5002 error when logging in to the iTunes store. Help !

So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response.

5002 error when purchasing

I am trying to purchase Wishlist I get 5002 error I have deleted and reentered crdit card nfo - used two different credit cards - still same error message

I'm having the same issue too. (On OS X 10.5.8 w/ iTunes 10.2.2 & iPod Touch 4g w/ 4.3.3)
I was able to download a Coldplay song, but nothing by Lauren Fairweather, The Whomping Willows, Justin Finch-Fletchley and Sugar Quills, The Butterbeer Experience.... it seems like I can only buy popular songs/artists... but that might be coming to the wrong conclusion.

I am unable to redeem iTunes cards from my iPhone 5 or my PC using my account. I am able to use mmy PC to access and purchase from other's accounts. I get a temporary unavilable to redeem message or an iTunes unknown 5002 error.

My iPhone 5 and my PC (Windows 7) will not allow me to redeem cards or make purchases. I get an unknown iTunes error 5002 on the PC and when using the iPhone it goes blank after a code is entered and does not return. It recovers when the home button is pressed. The software is up to date and this has been tried by USB and Wi-Fi from different netwroks. This matter has persisted for more than five days without a resolution from Apple support. The same PC allows purchases from iTunes from other accounts belonging to others who use the same PC with their IOS devices (iPhone 5, iPod Touch, iPod Shuffle).

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

TS3297 I cant sign into itunes on my phone or my computer. I keep getting unexpected error 5002? any theorys

pretty much what I said above, everytime i try to sign into itunes i get an error message 5002 and I am not sure what to do to resolve it

I've got the same problem right now. I have an old Apple ID that my whole family was using (of course that one works fine) but I want to sign in with my personal iCloud ID and it does the same thing that you described. Any answers?
Note: doesnt work in iTunes or the App Store from my Macbook Pro or my iPhone, but does work when I sign in to the Apple ID page in my browser.

When purchasing a song in iTunes, I am getting an Unknown 5002 Error. Why is this happening?

I am trying to purchase a song from iTunes. I am getting an error, "Could not purchase. An unknown error occurred (5002). There was an error in the iTunes Store. Please try again later.
This has been happening all morning. I am unable to purchase this song on my PC, my Mac, my iPhone, or my iPad. On the iPhone or iPad, no error is received, it just goes to the download section, says "waiting" as the status and then disappears. I have also tried to change my credit card on file and I am still getting the same error.

Check out this Apple document -> iTunes: Advanced iTunes Store troubleshooting
"Error 5002"
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.

Why do I get "Internal Error (-5002) occurred" when doing external recon via SDK ?

I can reconcile an invoice and matching incoming payment as below:
Table OJDT is:
BatchNum
TransId
BtfStatus
TransType
BaseRef
RefDate
Memo
Ref1
Ref2
CreatedBy
LocTotal
FcTotal
SysTotal
TransCode
OrignCurr
TransRate
BtfLine
TransCurr
Project
DueDate
TaxDate
PCAddition
FinncPriod
DataSource
UpdateDate
CreateDate
UserSign
UserSign2
RefndRprt
LogInstanc
ObjType
Indicator
AdjTran
RevSource
StornoDate
StornoToTr
AutoStorno
Corisptivi
VatDate
StampTax
Series
Number
AutoVAT
DocSeries
FolioPref
FolioNum
CreateTime
BlockDunn
ReportEU
Report347
Printed
DocType
AttNum
GenRegNo
RG23APart2
RG23CPart2
MatType
Creator
Approver
Location
SeqCode
Serial
SeriesStr
SubStr
AutoWT
WTSum
WTSumSC
WTSumFC
WTApplied
WTAppliedS
WTAppliedF
BaseAmnt
BaseAmntSC
BaseAmntFC
BaseVtAt
BaseVtAtSC
BaseVtAtFC
VersionNum
BaseTrans
ResidenNum
OperatCode
Ref3
SSIExmpt
SignMsg
SignDigest
CertifNum
KeyVersion
CUP
CIG
SupplCode
SPSrcType
SPSrcID
SPSrcDLN
DeferedTax
AgrNo
SeqNum
ECDPosTyp
RptPeriod
RptMonth
U_BType
U_CLIST
NULL
3285
O
13
1328
2014-08-10 00:00:00.000
A/R Invoices - AFR100
1328
1328
900.000000
900.000000
900.000000
NULL
NULL
0.000000
NULL
USD
NULL
2014-08-10 00:00:00.000
2014-08-10 00:00:00.000
N
104
I
2014-08-10 00:00:00.000
2014-08-10 00:00:00.000
1
1
N
0
30
NULL
N
N
NULL
NULL
N
N
NULL
N
17
3285
N
4
NULL
NULL
944
N
N
N
N
NULL
0
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
9.02.003.11
NULL
1
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
N
NULL
NULL
N
NULL
NULL
NULL
NULL
NULL
3286
O
24
1375
2014-08-10 00:00:00.000
Incoming Payments - AFR100
1375
1375
900.000000
900.000000
900.000000
NULL
NULL
0.000000
NULL
USD
NULL
2014-08-10 00:00:00.000
2014-08-10 00:00:00.000
N
104
I
2014-08-10 00:00:00.000
2014-08-10 00:00:00.000
1
1
N
0
30
NULL
N
N
NULL
NULL
N
N
NULL
N
17
3286
N
15
NULL
NULL
945
N
N
N
N
NULL
0
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
9.02.003.11
NULL
1
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
NULL
N
NULL
NULL
N
NULL
NULL
NULL
NULL
Table JDT1:
TransId
Line_ID
Account
Debit
Credit
SYSCred
SYSDeb
FCDebit
FCCredit
FCCurrency
DueDate
SourceID
SourceLine
ShortName
IntrnMatch
ExtrMatch
ContraAct
LineMemo
Ref3Line
TransType
RefDate
Ref2Date
Ref1
Ref2
CreatedBy
BaseRef
Project
TransCode
ProfitCode
TaxDate
SystemRate
MthDate
ToMthSum
UserSign
BatchNum
FinncPriod
RelTransId
RelLineID
RelType
LogInstanc
VatGroup
BaseSum
VatRate
Indicator
AdjTran
RevSource
ObjType
VatDate
PaymentRef
SYSBaseSum
MultMatch
VatLine
VatAmount
SYSVatSum
Closed
GrossValue
CheckAbs
LineType
DebCred
SequenceNr
StornoAcc
BalDueDeb
BalDueCred
BalFcDeb
BalFcCred
BalScDeb
BalScCred
IsNet
DunWizBlck
DunnLevel
DunDate
TaxType
TaxPostAcc
StaCode
StaType
TaxCode
ValidFrom
GrossValFc
LvlUpdDate
OcrCode2
OcrCode3
OcrCode4
OcrCode5
MIEntry
MIVEntry
ClsInTP
CenVatCom
MatType
PstngType
ValidFrom2
ValidFrom3
ValidFrom4
ValidFrom5
Location
WTaxCode
EquVatRate
EquVatSum
SYSEquSum
TotalVat
SYSTVat
WTLiable
WTLine
WTApplied
WTAppliedS
WTAppliedF
WTSum
WTSumFC
WTSumSC
PayBlock
PayBlckRef
LicTradNum
InterimTyp
DprId
MatchRef
Ordered
CUP
CIG
BPLId
BPLName
VatRegNum
SLEDGERF
U_CLIST
3285
0
100200200100000
900.000000
0.000000
0.000000
900.000000
900.000000
0.000000
USD
2014-08-10 00:00:00.000
1328
1
AFR100
0
0
400100100300000
A/R Invoices - AFR100
1
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
N
N
30
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
3
D
0
NULL
900.000000
0.000000
900.000000
0.000000
900.000000
0.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3285
1
200100200900000
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
USD
2014-08-10 00:00:00.000
1328
-2
200100200900000
0
0
AFR100
A/R Invoices - AFR100
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
X0
900.000000
0.000000
N
N
30
NULL
900.000000
0
Y
0.000000
0.000000
N
0.000000
NULL
3
C
0
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3285
2
400100100300000
0.000000
900.000000
900.000000
0.000000
0.000000
900.000000
USD
2014-08-10 00:00:00.000
NULL
NULL
400100100300000
0
0
AFR100
A/R Invoices - AFR100
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
N
N
30
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
3
C
0
NULL
0.000000
900.000000
0.000000
900.000000
0.000000
900.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3285
3
100200100100200
0.000000
891.710000
891.710000
0.000000
0.000000
891.710000
USD
2014-08-10 00:00:00.000
NULL
NULL
100200100100200
0
0
AFR100
A/R Invoices - AFR100
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
N
N
30
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
3
C
0
NULL
0.000000
891.710000
0.000000
891.710000
0.000000
891.710000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3285
4
500100100700000
891.710000
0.000000
0.000000
891.710000
891.710000
0.000000
USD
2014-08-10 00:00:00.000
NULL
NULL
500100100700000
0
0
AFR100
A/R Invoices - AFR100
13
2014-08-10 00:00:00.000
NULL
1328
1328
1328
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
N
N
30
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
3
D
0
NULL
891.710000
0.000000
891.710000
0.000000
891.710000
0.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3286
0
100200500100500
900.000000
0.000000
0.000000
900.000000
900.000000
0.000000
USD
2014-08-10 00:00:00.000
1375
-1
100200500100500
0
0
AFR100
Incoming Payments - AFR100
NULL
24
2014-08-10 00:00:00.000
NULL
1375
1375
1375
NULL
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
NULL
N
N
30
NULL
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
0
D
0
NULL
900.000000
0.000000
900.000000
0.000000
900.000000
0.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
NULL
NULL
NULL
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
3286
1
100200200100000
0.000000
900.000000
900.000000
0.000000
0.000000
900.000000
USD
2014-08-10 00:00:00.000
NULL
-99
AFR100
0
0
100200500100500
Incoming Payments - AFR100
1375
24
2014-08-10 00:00:00.000
NULL
1375
1375
1375
NULL
NULL
2014-08-10 00:00:00.000
0.000000
NULL
0.000000
1
NULL
104
-1
-1
N
0
NULL
0.000000
0.000000
NULL
N
N
30
NULL
NULL
0.000000
0
N
0.000000
0.000000
N
0.000000
NULL
0
C
0
NULL
0.000000
900.000000
0.000000
900.000000
0.000000
900.000000
Y
N
0
NULL
0
N
NULL
NULL
NULL
1900-01-01 00:00:00.000
0.000000
NULL
NULL
NULL
NULL
NULL
0
0
0
-1
-1
0
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
1900-01-01 00:00:00.000
NULL
NULL
0.000000
0.000000
0.000000
0.000000
0.000000
N
N
0.000000
0.000000
0.000000
0.000000
0.000000
0.000000
N
NULL
NULL
0
NULL
NULL
N
NULL
NULL
NULL
NULL
NULL
NULL
NULL
But when I try the same in SDK/DI (oCmpSrv previously set), I get "Internal Error (-5002) occurred":
        Try
            Dim ExtReconSvc As SAPbobsCOM.ExternalReconciliationsService = oCmpSrv.GetBusinessService(SAPbobsCOM.ServiceTypes.ExternalReconciliationsService)
            Dim ExtReconciliation As SAPbobsCOM.ExternalReconciliation = ExtReconSvc.GetDataInterface(SAPbobsCOM.ExternalReconciliationsServiceDataInterfaces.ersExternalReconciliation)
            ExtReconciliation.ReconciliationAccountType = SAPbobsCOM.ReconciliationAccountTypeEnum.rat_BusinessPartner
            Dim jeLine1 As SAPbobsCOM.ReconciliationJournalEntryLine = ExtReconciliation.ReconciliationJournalEntryLines.Add()
            jeLine1.TransactionNumber = "3285"
            jeLine1.LineNumber = 0
            Dim jeLine2 As SAPbobsCOM.ReconciliationJournalEntryLine = ExtReconciliation.ReconciliationJournalEntryLines.Add()
            jeLine2.TransactionNumber = "3286"
            jeLine2.LineNumber = 1
            ExtReconSvc.Reconcile(ExtReconciliation)
        Catch ex As Exception
            MsgBox(ex.Message)
        End Try
I do not understand what I am doing wrong and I have no idea what this error means.
Thanks in advance for your help.

Sorry Images were very poor in original post.

Why do I keep getting an "error 5002" when trying to purchase my wish list?

Why do I keep getting a "error 5002" while attempting to purchase my iTunes wishlist?

I've been trying to figure this out for the past four days myself. I tried everything I could to reset my account information since most of the forums indicated the problem was with my payment information. That didn't ring true for me because I regularly make purchases with no problem. In my case, the problem was that one of the songs I was trying to purchase had been purchased previously. I found this out when I went to each song in my wish list individually and hit the buy button. Surprisingly, each song was purchased and downloaded successfully. When I got to the sixth song or so in my wishlist, iTunes told me that I had already purchased that song and asked if I wanted to download it again. I said yes. I then hit the buy all button for the remaining songs (the behavior that had not worked previously and generated the 5002 error) and the download happened properly.
I realize that the 5002 error seems to be generated by multiple issues, but that is what worked for me. Perhaps you could try the same approach and see what happens if you haven't already resolved your issue. Good luck.

Why do I get an error code 5002 when trying to redeem an iTunes gift card?

I have an iTunes gift card and everytime I enter the redemption code I get an error code 5002. Sure would like to be able to redeem my card.

This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.

Anyone getting a 5002 Error when trying to Download a Tv show or Movie?

I am getting a 5002 error any time I attempt to download a movie or tv show right now, at 11:50pm Pacific Standard time on December 15th.....anyone else gettting this......I can download music but not tv/movie...????

Found this post (still seems weird we are all having this error at the same time):
“We could not complete your Music Store request. An unknown error ocurred (5002). There was an error in the Music Store. Please try again later.”
I emailed iTMS support about it and received the following reply:
Dear Richard,
Thank you for contacting the iTunes Music Store.
I sincerely apologize for any inconvenience this Error 5002 issue may have caused. Please note that it was necessary to clear the contents of your shopping cart to resolve the issue you have been experiencing.
It seems like one of the songs you are trying to purchase is in the middle of being modified and is unable to be purchased at this time. So this is preventing you from checking out and giving you this error code. What we recommend you doing on this particular order would be to add one
or two items time, checking the cart after each item. When the cart shows that error “5002” we have found our song that is being modified. When you find this song we would appreciate it if you would report back to us which song is giving you this error. From there we can take appropriate actions to getting this fixed.
Thank you for being an iTunes Music Store customer. We appreciate your business.
I don’t recall what was in my shopping cart, so I won’t be much help to iTMS. But maybe it’ll be help to you.

I can buy individual episodes of TV series however when I try and buy a full series I get a 5002 error. Any ideas?

I can buy individual episodes of TV series however when I try and buy a full series I get a 5002 error. Any ideas?

This Apple article might help ya out -> iTunes: Advanced iTunes Store troubleshooting
"Error 5002"
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.

ITunes won't allow me to download anything. I get unknown error code 5002

ITunes won't allow me to download anything. I get unknown error code 5002... what do I do?
I am entirely updated.
I have rebooted.
I have exhausted this support website....
help.

I quote:
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.

HT201209 I keep getting an error code (5002) when I try to redeem my gift card.

I keep getting an error code (5002) when I try to redeem my gift card.

Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
-Jason

5002 error with iTunes 9.1 when updating apps

I'm getting a 5002 error whenever I attempt to update an individual app via a 'Get Update' button in iTunes on all accounts on the machine. The app still downloads, but the error dialog comes up every single time. This did not occur prior to an update to Mac OS X 10.6.3 and iTunes 9.1.
Anyone else having this problem or know of a fix? Note that I have already tried the following:
- Clean/reinstall of iTunes.
- Removal/re-add of all apps (and confirmation that even with iTunes only having one app 'installed' the same problem occurs).
- Update of account details.
- Removal and deletion of all ad-hoc builds/apps with 'generic' icons.
Full error message:
"We could not complete your iTunes Store request. An unknown error occurred (5002).
There was an error in the iTunes Store. Please try again later."
This doesn't happen with 'Download All Free Updates', but with multiple account downloads still broken, that button's only an option for me if the apps are for a single account.
Message was edited by: CraigG

The updates still download on my Mac, too - but the dialog is clearly something that shouldn't be there. Regarding the 'major version' error, that, as I stated, is down to multiple accounts. According to my communication with Apple, this is not intentional, but there's also not a timeframe for a fix. (This error started when the update screens started showing apps from all accounts, not just the one signed in.)

Getting 5002 error

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