Getting error code 3036 when trying to download purchases on itunes, no response from support, anyone have this problem and know how to fix it?

anyone been able to fix download error 3036?
thanks

Actually, it's Visual Basic Script (VBScript) on your
computer that is causing the problems, not iTunes.
To get this running, you simply have to re-register
VBScript. Follow the steps in this article:
http://docs.info.apple.com/article.html?artnum=304405.
That should get it going properly.
Thanks for the help - I think we are on the right rack...unfortunately, when i input the string into the command prompt I get a new error - 'the module "vbscript.dll" was loaded but the call to DllRegister failed with error code 0*80004005.
Any suggestions for this new problem?
Thanks in advance

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