Getting 'Trial Expired' on Photoshop but I pay for Creative Cloud Photography Plan (all up to date with payments)

Trial expired message when loading Photoshop, yet I am paying for Creative Cloud Photography plan, with payments up to date.

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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I have been paying for Creative Cloud Photography plan and .....

I have been paying for Creative Cloud Photography plan and Photoshop Photography Program, I don't know if I should be. I want to be able to use Photoshop and Lightroom. Can anyone help?

Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)
-http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
-http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
-http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html

I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on?

I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on? Thanks for the help.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

Try Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

How many times do you have to pay for Creative Cloud complete plan prepaid if it says an amount of money per year? do you have to pay that every year?

how many times do you have to pay for a Creative Cloud complete plan prepaid if it says an amount of money per year? do you have to pay that every year?

Perhaps the unclear part here is that the Cloud is a subscription offering. You never pay for it outright and never actually own it.
12 months pre-paid simply means paying the full 12 months subscription upfront. The following year, you do the same. And the same every year after that.
Like any subscription, if you want to keep using the software, you keep paying the monthly (or annual) fee every month (or year), year in, year out.
When you cancel your subscription, or it expires and you don't renew, then the software stops working.

Why does photoshop cc cost more than creative cloud photography plan?

I see that Photoshop cc costs $10 per month more than the photography plan, even though the plan includes photoshop cc. Are the applications different in the two plans?

Hi Howard,
The main difference in price between them is because Photoshop CC plan comes with 20GB of online storage space and inclusion Behance ProSite.
For other difference between Photoshop CC and Photography plan you can follow the article: Photoshop Help | Differences between Photoshop and Creative Cloud Photography Programs where the difference is clearly mentioned.
Let us know for any more confusion around this.
Thanks,
Ratandeep Arora

I'm asked for activation codes but i pay for creative cloud monthly as i download premiere pro cc, and preset are missing !

Hi, i suscribed the creative cloud, i downloaded premiere pro cc, need to work on it, but i'm asked for activation codes and i can't use tue software because preset new projet are missibg (wat about dslr 1080 25p ? i have only choice betwen hdv and dv) I am not happy because i pay and it 's exactly as if i wouldn't have paid anything, this is nor fair ! please help me quickly, thank you

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
Online Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

I didn't get a redemption code when I signed up for Creative Cloud?!?!?

I didn't get a redemption code when I signed up for Creative Cloud?!?!?

Hi there,
Your order for Creative Cloud Photography plan has been completed. Please login to www.adobe.com to download your order.
See help here to download the applications Creative Cloud Help | Install, update, or uninstall apps
^Ani

I payed for creative cloud 49 euro at month but the applications are only in trial version

I payed for creative cloud 49 euro at month but the applications are only in trial version

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Can't update, get "Photoshop 13.1.2 for Creative Cloud Done with Errors. Error Code: U44M1P6" Help!

Have tried several times to Update Photoshop Mac CS6, always get "
Photoshop 13.1.2 for Creative Cloud
Done with Errors. Error Code: U44M1P6"
What gives and how can I fix?

In this case since it is a feature bearing update for Creative Cloud Bpolatty will need to download the update through the Adobe Application Manager/
Bpolatty I would recommend reviewing the installation log file for the Photoshop 13.1.2 update. You can find details on how to locate and interpret the log file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Creative Cloud Photography Plan only works in Trial Mode?

Hello everyone,
I bought Creative Cloud Photography Plan for a year and paid for it. I use a mac so i downloaded Creative Cloud app for Mac.
Donwloaded Photoshop CC and Lightrom 5 (Which are included in Creative Cloud Photography Plan) but i can only run them in trial mode.
Don't Creative Cloud Photography Plan include to rights to use this programs or do i have to buy licences for them anyway?
Because i didn't think that i am going to need the licenses, i thought that just the Creative Cloud Photography Plan is enough to use them.
Does anybody know anything about that?
Thank you.

Here is the correct solution for this problem when people with paying subscriptions are being told they are in trial mode on CC - please add this to your support arsenal:
Try the steps in this help page and remove the opm.db
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available. html
Go thru the steps in this link to ensure that your computer can communicate with the Adobe servers
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

How do I fix the following error Photoshop 13.1.2 for Creative Cloud Installation failed. Error Co

Photoshop 13.1.2 for Creative Cloud
Installation failed. Error Code: U44M1P7

What is the current version of Ps (Help->System Info), if you have 13.0.1.2 already applied then you need to re-install Ps to get Ps 13.1.2.
As 13.1.2 is a subscription patch this would not get applied over 13.0.1.2.
If this still does not resolves your issue, Kindly mail me installer logs.
For Mac:
"Library/Logs/Adobe",
For Win:
Program Fies(x86)\Common Files\Adobe\Installers
Please mail me @ [email protected]
Regards,
Ashutosh

I purchased the Creative Cloud Photography Plan for 9.99 and I cannot gain access to Photoshop, just Lightroom. It worked for night I purchased it and now I cannot open up Photoshop.

I purchased the Creative Cloud Photography Plan for 9.99 and I can't open up Photoshop. I had access to it the night I bought it online and now I cannot use it. Will someone help figure this out. Perhaps I'm an idiot and just missing an obvious step so I apologize for that but, I still NEED HELP!!!

I have a laptop with a Windows operating system (not lucky enough to have a Mac) and as far the Adobe version, it's the plan for 9.99 that Adobe is offering. I was under the impression that the Creative Cloud Photography Plan included Photoshop and Lightroom, the latest versions of both, because that's what it said when I purchased it. I'm sorry my information is too limited or not detailed but, it's a pretty basic concern. I bought something, it's not working and I want to know why. Thank you and apologies for sounding rude. Thank you for responding as well.

I pay 9.99 usd per month for the Creative Cloud Photography Plan. I mostly use LR... can i download / use the more powerful Photo Shop for this contract price also?

I pay 9.99 usd per month for the Creative Cloud Photography Plan. I mostly use LR... can i download / use the more powerful Photo Shop for this contract price also?
Asking for help here.

Yes, the Creative Cloud photography plan includes photoshop & Lightroom.
Regards
Rajshree

I own CS6 from DVD and have just upgraded (by paying) for Creative Cloud. Is there an upgrade price or do I just start with monthly/yearly subscriptions to CC2014?

I own CS6 from DVD and have just upgraded (by paying) for Creative Cloud. Is there an upgrade price or do I just start with monthly/yearly subscriptions to CC2014?

You get a discounted first year on your subscription if you own a previous product, which you should have been asked for when signing up.
Mylenium

Getting 'Trial Expired' on Photoshop but I pay for Creative Cloud Photography Plan (all up to date with payments)

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