Gift Audiobook Media Files Missing after iPhone sync

Hi All
I recently received an Audiobook as a gift, I happily redeemed this into my iTunes 11 and synced it onto my iPhone. So far so good.
However when I returned to iTunes, the audiobook appears to exist but if I try to play it, iTunes it says it cannot find the media files and invites me to locate them myself. I cannot find them either. However the book is still there on my iPhone. The purchase shows as a gift in my account but being an Audiobook I can't re-download. All this took place before the next TimeMachine cycle so there is no backup except on the phone.
Any ideas how I recover from this error condition?
Many thanks

I'm now having the same issue here. It seems for me it has something to do with importing the files from a Home Sharing Library. But after syncing, the files are gone.

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