Gift Card & Purchase Problem

My gift card now doesn't work on either my iPhone or my computer, which means I cannot purchase paid apps now. What might happen?
Also, how can I get my purchased ringtones back?

Hello anotherperson15,
Welcome to the forum. I can understand the frustration of standing in line patiently waiting for your turn, and then to be told that you cannot purchase the item you wanted. It also sounds like the manager was not very sympathetic when you tried to explain, and I sincerely apologize for any disappointment this has caused. 
To further clarify, Best Buy prohibits the redemption of any Best Buy Gift Card for the purchase of any prepaid open loop card.  Currently, Best Buy sells a Visa/Best Buy co-branded prepaid card.  This policy applies to any and all other prepaid open loop cards sold by Best Buy at any time. Therefore, if the gas card was not a open loop card, you should have been able to purchase it. I would appreciate it very much if you could let me know what store you visited, so I can share your experience with their leadership team for further training opportunities.
Thank you again for visiting the forum, and I look forward to your reply. 
Sincerely, 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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