Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an e.mail i can use in Apple USA? Thanks.

Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

There is a link at the bottom of this page. http://www.apple.com/contact/

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Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

There is a link at the bottom of this page. http://www.apple.com/contact/

HT201359 Hi,am trying to open an Apple ID ,but am finding it difficult as it's my first time using an Apple iPad as it says I should verify but if I do it does not work ,so please if u can help me out please .... Thank you.

Hi am trying to open an Apple ID but it ask me to verify which is not working for me as am new to apple product please so if you can help me out please

Apple ID security issues -
Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
http://support.apple.com/kb/HT5699

I have a USA 4S phone and will now be living in Paris France. Can I use my USA 4S with a French service provider like Orange?

Can I use my USA 4S iphone in Paris France with a French service provider like Orange/France Telecom?

Yes, but the phone has to be SIM unlocked first by the USA carrier, if it is locked. If you have an unlocked iPhone, then you can just pop in a Orange SIM.

The authorized service provider send me home with an exploding machine

I wish the Apple shop over here in Hong Kong opened earlier. I had to deal with the "Authorized" service provider WahFung to try fixing my MBA. Then I was send home with the MBA "repaired" but turned out to have a potential of exploding!
Here is what happened. My MBA had a power failure and needed a board replacement costing me over $400US at this WahFung service provider in Hong Kong. They "fixed" it by showing me that the little light on the MagSafe connecter lights up and rushed me to sign the receipt and send me home. After taking it home, I found that the whole keyboard was lifted up and the MBA doesn't even close properly! So I took it back to WahFung and ask them why. They said the battery has swollen up and you shouldn't turn on the machine as it might explode! I mean WHAT? so you send me home strapped with a bomb? Ok fine, then fix it up. They said no, you signed for it already and it is not our fault! OK, so thanks I paid $400 for you to mess up my machine and put me in risk. The only thing they said they would do is to contact Apple and see if Apple would replace the battery. (Fine I did hear about there is a replacement service for batteries of this problem of the same age machines) Now it has been about 8 weeks, no one is giving me any feedback. I don't even know if they did contact Apple. They still have the machine.
Has anybody had similar problems on the service and/or the battery of the MBA?
Now the Hong Kong Consumer Councel has also contact them and will bring them to court if we cannot settle. That will get me into a lot of time and money commitment having already spent over $400 dollars and hrs of waiting for them to pick up the phone. I have been a long time loyal user of Apple's product since the first Macintosh. Please please don't let these non-Apple people ruin you. If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
Steve, I wish you were here, what would you have done?

skyuen9 wrote:
If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
Is the news really that slow in your country that the news would broadcast a story about one persons negative experience with Apple?
Steve, I wish you were here, what would you have done?
Don't ask a rhetorical question towards the recently deceased co-founder of Apple, it is insensitive. Tim Cook is the new CEO, he replaced Steve Jobs before his passing. Feel free to mention his name from now on.
With that said, I hope you recieve a favorable outcome.

Hi, does someone know if I can use two Apple tv's with the same iTunes library? Thanks

Hi, does someone know if I can use two Apple tv's with the same iTunes library?
Thanks

Yes you can use two (or more) AppleTVs with one iTunes library. They can both stream from iTunes (or the internet) at the same time, as long as you have a good working LAN and internet connection.

My iPod touch was stolen and recovered. I can use my Apple id for this site but the theif changed the Apple id needed to update apps etc and I do not know how to delete his acct. Any help with this will be greatly

My iPod touch was stolen and recovered. I can use my Apple id for this site but the theif changed the Apple id needed to update apps etc and I do not know how to delete his acct. Any help with this will be greatly appreciate

If the thief enabled activation lock on the device, then there is nothing that can be done. Only the password for the Apple ID that it is locked with can disable activation lock.

Can't send email using wifi. Spent 30 min troubleshooting with my email service provider who finally told me to contact Apple

Can't send email using wifi. Spent 30 min troubleshooting with my email service provider who finally told me to contact Apple.
It doesn't work when I can't get 3G, whether at home or overseas. Receives no problem, and 3G works fine when it's available.

Maybe it is a 3GS. Anyway, I get the error that the network is not responding, and to check my settings. My ISP is Uniserve (Canada) but I am trying to use Telus (at home, where there is no 3G in my neighbourhood) or whatever is available as I travel eg. US or Europe for outgoing mail when 3G is not available. My husband has no problem with his iphone 4 when he sends email the same way usinf wifi.

TS1307 I am using mail for emails. It receives fine but it will not send. I am using an o2 account (smtp.o2.co.uk). Is o2 incompatible with mail? if so can you tell me which email application I can use instead? Many thanks Steve

I am using mail for emails. It receives fine but it will not send. I am using an o2 account (smtp.o2.co.uk). Is o2 incompatible with mail? if so can you tell me which email application I can use instead? Many thanks Steve

Whilst it may not be your fault I am afraid it appears that your post is on a forum which is not the best for your OS. It will save the time of the unpaid volunteers here, and may resolve your issue faster, if you could examine the list below and see if there is a more appropriate forum to which you could direct your question.
OS X 10.9 Mavericks
OS X 10.8 Mountain Lion
OS X 10.7 Lion
OS X 10.6 Snow Leopard
OS X 10.5 Leopard
OS X 10.4 Tiger
OS X 10.3 and earlier
OS 9, OS 8 & System 7
OS X Technologies
OS X Server
iPad
iPhone
iPod
Other

Good morning, i need to do a recovery of my ios X on my mac butthe apple id I have linked to my mac is an old one and i have locked it up trying to remeber the security questions

Good morning, i need to do a recovery of my ios X on my mac butthe apple id I have linked to my mac is an old one and i have locked it up trying to remeber the security questions

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107161)

I upgraded to 20gb iCloud but it isn't enough to back up. I get constant error messages saying there is no backup space and I've not been able to use the upgrade. Apple promised to refund then didn't. Please help is there anyway I can use this space?

Please see the subject line thanks
I upgraded to 20gb iCloud but it isn't enough to back up. I get constant error messages saying there is no backup space and I've not been able to use the upgrade. Apple promised to refund then didn't. Please help is there anyway I can use this space?

If you were told they would refund the price for the iCloud storage - Contact AppleCare and ask to speak with a senior advisor. Have the case number for the promised refund available.
If you are trying to update your device, but you don't have sufficient space to download and install the update, you need to delete content from your device. Buying storage in iCloud does not add space to the device which is what you need.
You can always update using a computer with iTunes installed - this method is faster, and will allow you to make a backup on the local computer (Local backups restore faster than iCloud backups).
HTH

I would like make my iphone 4S simfree in order to use it with my current service provider. I don`t know where to ask it; and need help. Thank you.

Hello everyone.
I`m a apple user from Turkey. Lately I have bought an iphone 4S in U.S.A and brought it back to my country. My problem is I can`t use it with my local service provider; because I can`t activate my iphone 4S with the sim kart which I have.
I need help; and asking you what can I do ?
Thank you all for your attention.

Actually I had a friend of me to buy it for me. When I got the iphone 4s there were a At&t sim kart in it already.
I can make it unlocked for free ?
Thank you both for your attention.

I want to buy a new apple tv but it used hdmi cables and my house is only wired for analog. Is there any way I can use the apple tv on analog cables?

I want to buy a new apple tv but it used hdmi cables and my house is only wired for analog. Is there any way I can use the apple tv on analog cables?

Welcome to the Apple Community.
It's do-able, but I don't think it's a great idea.
DVI
Some users with DVI have managed to get their TV's to work with DVI-HDMI cables. DVI carries no audio, so alternative connections need to be explored to enable audio. DVI doesn't necessarily support HDCP as well as other standards used by HDMI (which may or may not be an issue)
Analogue
There are hardware converters that will convert HDMI to various other types of output, however there are some issues with doing so that you should be aware of.
HDCP
HDCP compliant converters will not allow you to watch HDCP protected content such as that from the iTunes Store. Non compliant converters exist but we cannot discuss them under the Terms of Use for these communities.
Resolution and aspect ratio
I'm not aware of any converters that will scale the output from the Apple TV, any TV or projector which is used will need to be widescreen and support resolutions of 720p (Apple TV 2), 720p/1080p (Apple TV 3)
DAC
DAC (Example Only - Not a recommendation or suggestion that this is suitable in your circumstances)

HT5312 I forget my answer of two security questions, there is a typo error in rescue email address. How to resolve this so that I can use my Apple ID for online shopping?

I forget my answer of two security questions, there is a typo error in rescue email address. How to resolve this so that I can use my Apple ID for online shopping?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to correct your rescue email address for potential future use

Why can't sign in in the apple store using my apple id? but from the itunes application in my computer which i downloaded, i can use my apple id to sign in...and while opening my apple store it appears blank..i don't know what happened?

why can't i sign in in the apple store using my apple id? but from the itunes application in my computer which i downloaded, i can use my apple id to sign in...and while opening my apple store in my phone it appears blank..i don't know what happened?

It's a straightforward port-forwarding issue.
You need to forward ports to the internal ip address of your apple tv as follows:
TCP 123
TCP 3689
UDP 5353
TCP 80
TCP 4343
TCP 53
This may also solve other problems you may have with homesharing...

Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an e.mail i can use in Apple USA? Thanks.

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