Goods Return can't copy to AP Credit Memo

Hi,
We had customer who is operating in computer gadget. The store keeper is returning stock to supplier by issuing Goods Return with old unit price. When suppliers issues AP credit memo to the customer, the unit price differs. Customer is copying Goods Return to AP credit memo and put in new price but when add AP credit memo, the following error message appears:
"Amount to credit is greater than credit balance"
Customer is curious why system allows to add AP Invoice if unit price differs from GRPO but disallow to add AP credit memo if unit price differs from Goods Return.
Customer is now running on 2005A PL23 and we are tested in PL34. Same result.
Any idea how to resolve?
Regards
Thomas

Hi  Thomas,
Please also make sure that the Expense and Stock account is defined under Administration -> Setup -> Financials -> G/L account Determination ->
Purchasing tab -> Variance Account (Expense and Stock account).
Hope it is helpful!
Regards,
Ivy

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