Got a white screen on my brand new iPod touch. Any ideas how to fix it?

Got a brand new iPod touch last night & as soon as I turned it on I got a white screen. It connected to iTunes fine & I did try to restore it with no luck. Any sugggestions would be appreciated!

- Try:
iOS: Not responding or does not turn on
- If not successful and you can't turn the iPod fully off, let the battery fully drain. After charging for at least an hour try the article again.
- If still problem that indicates a hardware problem and an appointment at the genius Bar of an Apple store is in order.

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Brand new iPod Touch 4g won't sync music from iTunes?

Every time I plug my iPod into my laptop to add more music I get an error saying iTunes cannot read the contents and I need to restore it. Last week I got a new white iPod Touch 8gb 4g. I had the same problem with my last iPod and when I bought the new one I was hoping I wouldn't anymore but I do. I've tried uninstalling and reinstalling iTunes, restarting my computer, hard rebooting my iPod, turning my iPod off and on, deleting old backups, etc. But still it won't sync correctly. Sometimes it will start the sync, but rush through all the steps without actually syncing anything. So I try to sync again and again to see if it will add anything but it just rushes through all the steps without doing anything. And eventually I get the message saying it cannot be read and needs to be restored. I'm using windows, and my iPod as well as iTunes are both up to date. And I have plenty of space left on my iPod. I've even checked for viruses/threats but there are none on my computer. Even to add one new song I have to restore first. Even though it's a brand new iPod. Any ideas why it won't sync or why iTunes cannot read the contents??? I've been having this problem for awhile. A couple months. With my old iPod and my new one.

My understnding is that this may be a Windows related problem or sometimes USB problem. I have the same issue and I know how to correct it, BUT ( and this is a BIG BUT) ... it will happen again and each time it does you will have to fully restore your I-Pod. Here is my post: https://discussions.apple.com/message/18645554#18645554 discussing a potential one time fix, but the problem happens the next time you plug in the I-Pod Touch 4G.
CitizenPete

I bought a brand new ipod touch 5th gen, updated the software and now iTunes says "to allow access, please respond on your ipod touch" however the ipod has a black screen and pressing the buttons does nothing. how do i fix this?

As the title says, this is a brand new iPod touch bought from a store, I plugged it in a commenced the "setting up" process through iTunes on may iMac. It got to the stage where it said allow this computer to access the device (or something along those lines), i clicked yes, and then a message came up "to allow access, please respond on your iPod touch. however the ipod screen is black, and pressing the buttons doesn't work. How can i fix this? or do I need to return it?

Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Brand new ipod touch screen not working properly

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Try #2 and 3 in link below. If neither help, it's most likely a hardware issue then. Contact Apple and get it serviced.
Basic troubleshooting steps.
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Brand new Ipod touch. we attached to the computer because we don't have wifi. Now what. We set up in ID in itunes. The Ipod won't do anything, just shows itunes on screen but won't budge.

Brand new Ipod touch. We attached to the computer because we don't have wifi. Now what? We set up in ID in itunes. The Ipod won't do anything, just shows itunes on screen but won't budge.

To get iTunes to see your iPod:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
or
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

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What battery life are you getting? Is it short when you are using the iPod? When it is sleeping?

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Change your iTunes (Apple ID) password along with any other password that was stored in the iPod. If any passwords are associated with credit cards, contact the CC company and get your card replaced (with a new number). If any passwords are associated with a bank or any other savings institution, contact them also and discuss approprate action with them.
The "Find my..." function is pretty much useless if the device is in the hands of a thief. All that is necessary is for the thief to connect to any computer with iTunes and "Restore as new."
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Hello,
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Ok, I just figured out so I´ll post it here in case someone has the same issue. I turned off my iPod while connected to the computer. Afterwards, the "other" connection showed up again in the device manager but this time it stayed there without disappearing and with the exclamation point on. I then proceed with one of the instructions in this posting to install the driver for the apple mobile which then showed up in the USB section of the hardware (it was never there until now). Bingo! I got my iPod Touch to connect for the first time! But seriously, why should it be so hard???? I'm concerned with the number of postings here. It looks as if Apple is selling the hottest toys but not be the best ones in terms of quality...

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First try reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
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I would start with these:
http://support.apple.com/kb/TS1538
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Brand new IPod Touch frozen

My son's brand new ipod touch went to a blank screen and now won't do anything. Even when we hold the sleep button for more than ten seconds nothing happens. Should we return it to the store? He just got it last night.

mattdill wrote:
Should we return it to the store?
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears.
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Got a white screen on my brand new iPod touch. Any ideas how to fix it?

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