Got charged for free shipping
I took advantage of the Elite/Elite Plus early Black Friday sale and purchased quite a few items. However, after reviewing my order, I noticed a $5 charge for shipping. Next to each item it says "Shipping: $0.00" but somehow that $5 got there on the end. I checked each item as well, and each qualifies for free shipping if the order is over $35 (I bought a tv among other things, so it definitely is! )
I can provide the order number if necessary to any mods here. I don't really mind how I receive the credit--gift card, My Best Buy Points, etc. The only thing I am concerned about is possibly messing up my order if anything is done to it. I have 7 gift cards, 1 large MyBB certificate, and Gamer's Club Unlocked all properly attached.
Thank you for any assistance. Just message me if you need my order number.
Solved!
Go to Solution.
Hello NeoQuintessence,
I'm sorry to hear that there was an additional seemingly unexplained charge on your recent BestBuy.com purchase.
In reviewing your order, I note that the charge you were assessed is a California Electronic Waste Recycling Fee that must be added -- in accordance with California state law -- to the purchase of video display products such as computer monitors and TVs sold in California. Unfortunately, we cannot offer a refund for this fee.
I hope this helps. Thank you for writing to us with your concern!
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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