Grey outline around text

Hi I have designed a brochure in illustrator which has a black background and white text, with magenta headings. The printers are saying that there is a grey line around the text and yet I have applied no stroke and they also mention that it is not trapping? I have designed the brochure in CS6 and they have CS5 and have selected illustrator CS5 when saving it but I am not sure how to fix it.
Appreciate your advice.

an off topic thought
Jacob Bugge wrote:
#000000 is RGB (or web) speak. Literally translated to CMYK it would be soaking black rather than rich black....
Jacob, while the OP should speak a CMYK color space given this is the destination, if by soaking you mean C=100% M=100% Y=100% K=100% which is exceeding the allowed ink coverage, this is not possible in color managed programs if the color values are entered using the RGB color model. For example in a CMYK document using the RGB sliders set to 0 in the Color panel or entering #000000 in the hexadecimal input field of the Color Picker will result in CMYK values with the maximum ink coverage allowed as defined in the color space (profile) of the document. This can be seen in the Color Picker by checking the CMYK values when entering #000000 or in the Color panel by switching to the CMYK sliders after using the RGB sliders. Changing the document profile for different paper using Edit > Assign Profile will give different CMYK values for the same RGB values that take into account the maximum ink coverage because print profiles for different media are made also using densitometers.
And if the document is in RGB color mode but the destination is CMYK, the values will be converted at one point by software according to certain predefined rules and I don't think there will be ever a case where R=0 G=0 B=0 will end up as C=100% M=100% Y=100% K=100%. Soaking is only possible if entering CMYK values in a CMYK document and one way to ensure that the ink coverage will not be exceeded is for the very dark and black colors to enter the values using the RGB color model (sliders). Of course this will work properly only if the document profile is the same as the color profile of the printer (paper).

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