Greyed out options on itunes "devices"

I have an ipod classic 5th or 6th gen and when i go to File\devices within itunes everything is greyed out apart from "transfer purchase from my ipod".
I have tried contacting Apple support who gave me a couple of options one of which was to buy help from them or they would send a link to me. I opted for the link which was absolutely useless and like looking for a needle in a hay stack.
This is the link that apple sent id this one iPod Troubleshooting Assistant
Can any one help?

See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

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Why greyed out options in iTunes radio, and other behavior

iOS 7.1.2 on a 4S.
In the past couple of days, when accessing the 'star' menu on the lower left hand side, the "play more like this" and "never play this again" are greyed out. Naturally, I can certainly "add to my wish list", because that will eventually cost money. Problem is, I need the other two options far worse than the only one it'll let me have. Especially the "never play this again" option.
Nothing precipitated this, it just started happening.
As well, iTunes radio has now started quitting randomly. Today, it would only get maybe 30-45 seconds into a song, then default to silence and sit there as if I'd only just opened up iTunes.
I've also noticed that using iTR on my laptop or iMac, I don't even get the options, just "add to wish list".
If anyone has a clue as to WTH is going on, I'd really appreciate it.

Nobody?
I've also noticed that some stations will operate normally, while others have this issue. At present, I only have two stations; one of them works and the other doesn't.

Problem syncing and greyed out songs on iTunes

I just recently switched from an iPhone 3gs to an iPhone 5. Before switching phones, I went on iTunes and clicked "back up" in case I wanted to transfer music, photos, etc. After switching, I decided to add new music onto my new iPhone. I don't use iTunes very much, so while trying to figure out how to put music onto my phone, I clicked "restore from backup." I was afraid some of my new apps would disappear, so I clicked cancel. I checked my phone and the only difference I saw was that I got my old bookmarks back from my old iPhone.
I went back to syncing my new music and figured it out, however, I noticed that every time I clicked "sync", it would sync for a little while, stop at "step 2: backing up" and then cancel. I think cancelling the "restore from backup" interrupted the syncing process for my music because now, some of the songs are greyed out on iTunes, but they still show up on my iPhone. I'm happy the music still plays on my iPhone, but it bothers me that I can't get rid of the greyed out songs on iTunes.
Can someone please tell me how to fix the greyed out songs and how to stop my phone from syncing and canceling?
P.S.
My iPhone would sync and then cancel every time I plug in my iPhone into my computer, but I stopped that by going on iTunes to "Edit", "Preferences", "Devices", and then checkmarking the box that says "Prevent iPods, iPhones, iPads from syncing automatically."
I hope all of this makes sense >.< I feel like I should be jumping up and down in joy for getting an upgrade, but I'm bummed out now that this has to happen :/

I'm sorry I don't have a solution to post, but just want to say that I too (and I'm sure, among millions of others) have experienced nothing but frustration and anger at all the ridiculous bugs that have happened seemingly without any interference from the user's end.
I can't even begin to list all the problems I've had since being forced to upgrade to iOS 7 on my iPhone(s) and iPad(s) being a family of Apple users. The OS "Music" app is completely useless now (half of my 1,200 songs are "greyed out" and unplayable), iTunes doesn't sync properly (it absonlutely refuses to transfer songs no matter how many options and selections in the various panes are checked off) and everything is INCREDIBLY slow.
I've read SO many possible solutions and fixes and, really, I don't have the TIME to be reading endless posts and screwing around "experimenting" trying to get it fixed. And Apple, as usual, is mum and nowhere to be found.
My advice to tech companies is to LEAVE THINGS BE -- especially if there is no real improvement. Unless the change significantly improves the functionality—changing the interface, buttons, or even the icons JUST BECAUSE is stupid policy and infuriates those of us whose lives don't live and breathe Apple...and just want a functioning phone.

I have greyed out songs on iTunes how do i get them back or start again

i have greyed out songs on iTunes how do i get them back or start again.
I am so sad it just shouldn't be this hard.
why is there not a fix in the next update
Really how do i know what community to post on
Help, i just want to listen to some of my favourite songs

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

How can I remove the greyed out items in iTunes under the devices media list?

As you can see in the photo below I am slowly collecting greyed out TV episodes in my phones list of synced items. Its like they're pending a synchronisation but never actually do.
Things I have tried:
Turning off synching for individual episodes, shows and "all TV" doesn't remove them.
Syncing them to the device and then removing them, they show as copied to the device as normal but when they're removed the grey "pending sync" reappears.
fully wiping and restoring the device, no change if I restore a backup. I would like to avoid a complete "fresh" start is possible just due to the hassle of resetting apps etc.
Since it seems to be tied to some sort of cache that remembers the items pending synchronisation I would expect there is a way to clear that from the backup/phone/itunes without completely wiping the device and starting again. If not i'll work out if the placeholders are taking up space - which it looks like they might be under the "Other" category, if not then they can just stay.

Hi romeisdead,
Happy Holidays! Here are the instructions to remove the U2 album:
Remove iTunes gift album "Songs of Innocence" from your iTunes music library and purchases - Apple Support
http://support.apple.com/en-us/HT201396
To remove this album:
Go to https://itunes.com/soi-remove.
Click Remove Album to confirm you'd like to remove the album from your account.
Sign in with the Apple ID and password you use to buy from the iTunes Store.
You'll see a confirmation message that the album has been removed from your account.
If you downloaded the songs to iTunes on your Mac or PC or to the Music app on your iPhone, iPad, or iPod touch, you'll need to delete them manually.
Cheers,
- Judy

ITunes Match is driving me crazy! Greyed out songs on my devices

I add a new song to my library in iTunes on my Mac, and then select "Update iTunes Match" from the Store window.
Then I go to my iOS devices (iPhone, iPad) to see if they appear. They do, but they are always greyed out. This happens EVERY time. (Note: after being added to iCloud, the song is also greyed out and unplayable in iTunes on my Mac.)
I've searched threads here for solutions, and have tried them all. They work for a short time, but this issue always comes back.
Is there anything I can do, other than disabling Match completely?

This is an issue that appears on lots of other threads currently (see: https://discussions.apple.com/thread/6355061?start=15&tstart=0)
The problem we are having as users is getting Apple to acknowledge this, many of us have called and tech support gives "hmm....looks like a server issue but can't be sure".
Best thing you can do is either call tech support or leave feedback here:
http://www.apple.com/feedback/itunesapp.html
Its very frustrating, but moreso because this is a paid service. Our first hurdle is in getting Apple to acknowledge that a problem exist, so the more people that call tech support the better.

Unable to backup iPod (greyed out option)

I have my iTunes library set up to run from an external HD. At the moment the backup option on File > Devices is greyed out. I've found various solutions that suggest that that backups have been disabled on preferences and it should just be a matter of changing a setting in the run box (http://www.techimperial.com/how-to/disable-itunes-backup-sync/). However, despite doing this, and checking that this is correct in the .xml file, I am still unable to backup my iPod. It doesn't offer the option when I sync it, or try through File > Devices (and there's no options on the iPod summary screen either).
I've also tried the following: updated the iPod software, made sure I'm running the latest version of iTunes (11.3).
Could it be because I'm running iTunes from a library on my external HD? Any suggestions to fix this? I really don't want to have to resort to using the cloud.
Thanks.

That backup feature only applies to iOS devices, iPhone, iPod touch, & iPad. All of the content that goes onto to your iPod nano should already be in your library.
tt2

Greyed out songs on iTunes won't show up on iPod?

Okay, so I imported a CD to iTunes and it worked perfectly. I hooked up my iPod and dragged the CD over to sync. The top of the iTunes window said "preparing to update items on Em's iPod". When it was finished, I unhooked my iPod touch and opened up my music app to check if the album was there and it wasn't. This hadn't happened before with the other CD's I had, so I looked at the music section of my iPod on iTunes and saw that some songs were greyed out and had a sync symbol next to it. Nothing was syncing at the time however. How did this happen?

What exactly happens when you try to redownload them by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Next:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iTunes and Ap stores and sign out and sign back in
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Trying to restore ipod from one that died. But restore from backup is greyed out in the itunes menu.

I have latest version of itunes on Mavericks, a brand new ipod nano, and I am trying to restore my old dead ipod from its last backup onto the new ipod. The previous (dead) ipod was inherited from my daughter and is called "Kim's ipod" and I didn't get the option to initialise with the same name when I first connected it to itunes. I suspect that might be the problem.
Restoring from backup is greyed out in the file menu.
This strikes me as a situation that shouldn't be too uncommon - I'm wondering what I am missing.
- How to restore a new ipod from the backup of a new one
- Why is the restore from backup option greyed out
- Or, how to reinitialise the ipod so that the new one can have the same name as the old one in order to back it up.
Or anything else that I might have missed. FYIY the new ipod is NOT in recovery mode.

Hmm. I came to realise iTune Match had downgraded 38 of my tracks, which I'd ripped from my own CDs long ago, with 256kbps versions. I do have backup for the tracks, so I'd like to delete these 38 tracks (I've made a Smart playlist of them), deleting them from iCloud too; then with Match turned off, recover my originals (Add to Library) from an old Mac.
Can't do it! As Richard Tench said at the top, from 27 July 2011, Edit > Delete is permanently grayed out if you have opted for iT Match. And for me on iTunes 10.6.3 (Lion 10.7.4), that's not all: Edit > Cut and Cmd-x both just produce the Bonk sound. My Macbook keyboard has no Del key either.
But all the above are only true with Match active. Store > Turn Off iTunes Match will ungrey Edit > Delete (& fn-bksp etc I imagine). So I would then be able to delete the tracks locally. But of course, if you turn off iT Match you can delete all you like locally, but they will still exist in iCloud, and if I turn on iT Match again, the lower-grade 256kbps ones will come down from the clouds to replace my CD-ripped ones again! Won't they?
Is that right? Is there any way to exclude these 38 tracks (out of ~6500) from iTunes Match so I can keep my better quality CD-ripped ones? (Other than using Alt-Launch & creating a separate iTunes fileset for the 38 tracks - as you might have guessed, some of them fall right in the middle of albums.) Help!
dw32

Get rid of greyed out songs on iTunes on the PC

It happens on my Windows desktop where I go on "My Device" on iTunes where it was 3 greyed out songs with the dotted circle. Whenever I try deleting them and then sync my phone, they reappear. It's very frustrating. Can anyone help me how to stop this?

When the media on the device won't update as expected during a sync the method that usually works is this:
Export the contents of the camera roll. (You should do this routinely anyway.)
Backup the device, unless you have a recent backup that you would prefer to restore.
Restore as a new device. (The general restore process doesn't seem to clear things out before reloading, so there can be issues with missing artwork or incorrect capacity calculations.)
Restore the chosen backup.
In some cases it might pay to use the recovery mode method given in HT201263: If you can't update or restore your iPhone, iPad, or iPod touch at step 3 to ensure that a device has been completely reset before reloading your content.
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I had a similar problem with songs greyed out and not syncing and apps not syncing either. I also tried multiple restarts and redownloading iOS5 etc. The one thing which seems to have sorted it out for me is buying a (free) app from the app store on my iphone and then syncing with itunes. Oddly enough this seems to have woken itunes up to the fact that stuff wasn't synced and started the process of a full sync.
A bit random and i read this on another thread, but it worked for me.

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I am using iTunes 12 (latest version) on a Macbook 2010 running Yosemite 10.10.1
I do not store any music locally, and access around 2000 songs in iTunes Match. When I turn on iTunes Match, all songs display fine in iTunes.
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Can anyone help?
Thanks

Hopefully when you deleted them locally, you did not check the "delete also from iTunes Match." That said, while I don't right-click, I do believe that if the item is grayed out, and it has a cloud icon next to it with an arrow, it's telling you that it's available for download. If that's what you're seeing, then just click on the cloud icon to download.

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Looking through Motion Help, it should be as easy as clicking the little disclosure triangle on the right of the inspector, but the word "Publish" is greyed out...

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A month ago, I purchased a iPod Nano, I added the iPod Nano to iTunes. iTunes will update my iPod Nano automatically when I connect it to my computer.
However, all the songs in my iPod Nano menu in iTunes appear 'grey out'. I can't do anything like delete, play them etc??
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Welcome to Apple Discussions!
If you update automatically, the songs are grayed out, because the songs should be on your computer.
To delete songs, you can uncheck the songs/podcasts you don't want on your iPod in iTunes. Then connect your iPod to the computer. When it appears in iTunes, go to edit-->preferences. Click the iPod tab, then the music tab under that. Check "Only Update Checked Songs" and click OK. Only checked songs will be put onto the iPod.
See this for more ideas/tips...
Deleting songs or playlists from your iPod
To be able to play songs on the iPod through the computer, delete songs only on the iPod (without having to check and uncheck), and to have songs not grayed out, you would have to manually update. Songs would no longer automatically update onto the iPod. You would have to drag new songs that you want on your iPod onto it (through iTunes)...
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Why are songs greyed out in my itunes

Why are songs greyed out on iTunes? The songs will play within iTunes, but will not sync with my iPod Classic 160G. How do I correct this situation?

Try posting in the iTunes Match forum, you'll probably find more knowledgeable folks there.
https://discussions.apple.com/community/itunes/itunes_match

Greyed out options on itunes "devices"

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