GTC Page Error and Nexaweb Error

hi all !
i am experiencing two problems. First one is that when i open GTC page on the Administrator and USer Console, i get this error message printed on top of the page
+"Provider Registration Framework Initialization failure occurred: The underlying XML parser that is used does not support the required JAXP version. Check the log files for more information."+
can anyone guide me what do i need to change in my web server or else?
other is that whenever i try to create noew workflow, the pop up window opens with following error:
+"Nexaweb Error Message+
+You don't have JAVA enabled or installed, click here for more info"+
i have checked the browser settings for java....its enabled...where is the problem???

wel i have come this far to know that there are two jars in EXT folder namely "Crimson.jar" and "xerces.jar". both have jaxp implementation. Now i guess default jar is set to crimson.jar as it tries to access method as under
org.apache.crimson.jaxp.DocumentBuilderFactoryImpl.setAttribute(DocumentBuilderFactoryImpl.java:93)
the error message that the underlying parser doesn't support JAXP 1.2 is because crimson.jar is JAXP 1.1
now what should i do to tell OIM to use xerces.jar? or is the problem elsewhere?
please help out

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    but the middle where I need to download, is white.
    Also, I am gettind desactivation not successful , error code 255;255 what's that? I did my desactivation before and separate from "downloading"
    Desactivate is now gray and the bad PS is still "working"
    Thanks

    Hi Duane,
    Sorry to hear about your difficulties.
    Is the email you use here on the forums the same one as your Adobe ID you used for preordering Creative Cloud?
    Once your membership starts you basically just log into the Creative Cloud website with your Adobe ID and download and install the software using a program called the Adobe Application Manager. Creative Cloud Membership doesn't use serial numbers for the products. The programs are licensed by signing into them with your Adobe ID.
    This is the Creative Cloud website address: http://creativecloud.com/
    This video shows an overview of the process
    http://tv.adobe.com/watch/learn-creative-cloud/installing-desktop-apps-from-creative-cloud /?go=13695
    Other than forum support we also have phone and chat support, they should be able to help you with any billing issues or errors if needed.
    Hope that helps,
    -Dave

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