Had an iPhone 4 updating the OS when it was interrupted by the computer going to sleep and now is frozen on "plug into iTunes" screen. Home/Power button combo will not reset, iTunes does not acknowledge the phone is plugged in.
I recently upgraded to the 5s, so I delegated my old iPhone 4 to a music player/daughter checking instagram and email. Three days ago I plugged the iPhone 4 into iTunes to update it, the OS began updating. During the update my computer went into sleep mode, interrupting the OS update. Now the phone will not do anything but show the screen with the graphic indicating to plug the phone into iTunes. I've tried a hard reset (holding down power button/home button), plugging the phone into iTunes before/during holding down the home button, holding down the buttons for various lengths of time in various permutations according to info I've found online, etc, and nothing happens beyond a brief showing of the Apple logo and then back to the same screen. iTunes will make a connection noise when the phone is plugged in but otherwise makes no indication that a device is plugged in (no iPhone button in the tool bar, etc.). Any ideas or do I need to take it to an actual Apple store and hope they don't tell me it is completely bricked?
Yep, done all that. Repeatly. Don't get any sort of recovery mode message or the phone showing up on iTunes at all. iTunes is most current version, all diagnostics show everything fine, and it works fine with my current phone. Just....nothing.
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Hi. So i had an iphone 4s. The phone was completely destroyed it was cracked, water damged, and now lost. I had about 1500 pictures on there. I just got an iphone 4 today and synced my icloud to find that no pictures loaded. Talked to apple and they want $250 and it's not guaranteed. So please help me find my pics and how i can pleasssee get them back. Very important pictures with a lot of memories. The pics were all on my camera roll of the 4s!!please help!!!
If you ever backed it up while these photos were on it, restoring another iOS device to the backup should recover them. If the backup was done with iTunes rather than iCloud, you may also be able to extract the photos from the backup on your computer by using 3rd party software such as iPhone Backup Extractor (http://www.iphonebackupextractor.com/).
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What to do now when my iPad won't turn on after I turn it off. It shows only the apple logo. I am sure it has above 70% charge as when I sync my iPad it shows necessary detail in iTunes. I have tried, HOME & POWER button, but did not work.
First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
3: If Unable to Restore, try using the Steps in this article to force the device into Recovery Mode.
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
i changed my email for my apple account online and now i can't log into itunes on my iphone 5 can any one help please?
Sign out of your Apple ID on the device and sign in with the new credentials.
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Just loaded the ios6 and now i can't get into itunes store with my 4s. What happened?
Just loaded the ios6 and now I can't get into itunes store with my phone. What happened?
Just loaded the ios6 and now I can't get into itunes store with my phone. What happened?
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I currently have an iphone 5 that was verizon locked but has been unlocked by them because of my contract, the phone is still under the apple warranty but the power button is not working, if it was the case that apple has to replace it with another phone, will they replace with an unlocked phone now?
thanksThe SIM Lock is stored on the Apple Activation Server - if it has been correctly unlocked by a network then this would have been done on the Activation Server.
When you get your replacement handset through Apple they mirror the activation server details of your existing handset and the current SIM LOCK status is mirror'd onto the new device.
(100% Accurate - done mine 2 weeks before christmas due to original 5 sleep button stopped working) -
Whatis going on with iTunes. I can't get back on after doing an udate. It says the update failed, but I can't get back in to try again.
Go into Programs and Features and uninstall:
iTunes
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Reboot. Download a fresh copy of iTunes. Right click on the exe file and select Run as Administrator.
I did this and it reinstalled as if nothing happened. All of my songs, podcasts and playlists were still there. -
My iphone music player automatically stop when i was playing music
my iphone music player automatically stop when i was playing music after a few minute or an hour
Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
Computer goes to sleep when unplugged and won't charge...
I've only had my laptop for a year and change, and all of a sudden this evening something weird started happening. It says the battery is completely dead even though I keep it on the charger. Last night I shut it down for the first time in a few weeks (I have a nasty habit of just putting it to sleep instead of shutting it down properly). Now, this evening, if I let it go to sleep on its own (from inactivity) it refuses to wake up no matter what I do, and if I try forcing it to cut off (by holding down the power button), it will not turn back on until I attach the power cord. If I unplug it, no matter how long it's been charging, it will automatically go to sleep, and the battery recharging "restarts" from zero.
Why is this happening and what do I need to do to fix it? Please help!A good place to post your issue is in the Macbook>Power & Batteries forum area here:
http://discussions.apple.com/forum.jspa?forumID=1169 -
I'm currently running ios 5 beta on my iphone 4 and when i woke up this morning my phone had decided to automatically update the software OTA. After connecting to wifi and switching on location i proceeded to follow the instructions 'slide to setup'. I was informed that it may take 3 minutes to activate phone but was then presented with the screen 'Could not Activate iphone', this is because the activation server is unavailable. Can anybody shed some light on this for me?
Many thanksCan anybody shed some light on this for me?
Not here. iOS5 beta is only available to registered developers, and discussing it publicly outside of the private developer forums is a violation of the non-disclosure agreement you signed to access the beta. -
i connected my iphone 3g to itunes which was in 4.1 firmware and itunes ask for an update which i downloaded an updated the phone to version 6.1.3 but my phone cannot start it shows no service my sim card is not getting network and i cannot use the phone. what should i do.?
First, you do not have a 3G if you could upgrade it to 6.1.3, because 4.2.1 is the last version that will work on the 3G. So you either have a 3GS or you somehow hacked the phone to install an incompatible version. You can check the model you have by entering your serial number here: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Assuming you have a 3GS the most likely reason for your problem is you have a gray market phone that was hacked or jailbroken to unlock it. When you upgraded it you removed the hack, so the phone is now locked to its original carrier. -
I did my 7.1.2 update via iTunes. Half way through it stopped working saying it does not detect my phone. Now my iPhone 5 is in recovery mode and hard resetting does not work for me. iTunes also will not detect my phone now
Thank you SO very much for posting this. I had the exact issue with my iPad Mini after the same upgrade. Hard reset failed, computer would not recognize iPad. I had read all the other instructions and nothing worked.... YOUR SOLUTION WORKED FOR ME - with a slight variation.
I followed your lead and connected my iPad Mini to another computer, fired up iTunes, it saw the iPad Mini in Restore Mode and allowed me to go into Restore (yes, it wiped all of the data but I have a back up on the other computer that would not see it after the failed update). It installed the latest iOS 7.1.2 as well. I then disconnected it from that computer, reconnected it to the computer that would not see it prior and it then saw it as a new iPad and allowed me to Restore my backup and now it's all good!
I detailed my steps only because you downloaded the previous version - 7.1.1 whereas I downloaded the latest version (7.1.2) and then restored my back up. -
my iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black. can anyone help me please??
christobell86 wrote:
... it will not restore my phone as i have got the app find my iphone switched on.
You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702 -
Hi after trying to update my iPhone 5s while connected to iTunes on the Mac I got a notice saying it could not update the phone (error message: (-1)). Any idea what this error message means? Is it a space issue?
Resolve iOS update and restore errors
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my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.
My 5S just started doing this on Thursday: every fraction of a second or so it oscillates between connecting and disconnecting with the charger (USB or wall, doesn't matter). Since it's still under the limited warrantee, I took it to the local Mac dealer (I live in a small town w/out an Apple store) and they shipped it off. I'm waiting now for the replacement--telephonless, too!
What concerns me is that many people seem to be having this issue.
You were right to be suspicious of the Apple store employees. Once they replicated the behavior that you experienced, they should have immediatly offered to exchange your phone. Anything else, in my opinion, is unacceptable. As long as your phone is still doing it, I'd go back, ask for the manager and tell them to exchange your phone.
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