Had to wipe my hard drive and lost my purchases. Help?

I know how to get purchases off my ipod and on to my new itunes but I have one little problem that I hadn't anticipated. The day I had my hard drive wiped I bought some music and hadn't yet had the chance to put it on my ipod. Is there some way I can get these purchases back or do I have to beg the 'rents for more money to re-purchase the songs?

The iTS terms of purchase allow you one download. It is your responsibility to back up your purchases.
With that said, the iTS has been known to allow a second d/l under certain circumstances. You can contact the iTS web based customer service via this page and plead your case if you want - http://www.apple.com/support/itunes/store/
MJ

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HT1473 I recently had to replace my hard drive and lost my iTunes library. Now I cannot transfer the library from my iPod to iTunes on the new hard drive (same computer). How can I complete the transfer?

I recently had to replace my hard drive and lost my iTunes library. When I try to transfer the content from my iPod to iTunes on the new hard drive (same computer), it would only let me transfer iTunes store purchases. How can I complete the transfer of all the content on the iPod back onto the computer?

Recover media from iPod
See this post for options on moving your iPod data back to your computer.
tt2

I purchased elements 9 for iMac as a paid download 10/23/2012, recently I had to replace my hard drive and lost the program. I had read that purchased downloads were available for three years but the link with my past order information is no longer click

I purchased elements 9 for iMac as a paid download 10/23/2015, recently I had to replace my computer's hard drive and lost elements. I had read that downloaded purchases would be available for 3 years but, when I click onto the serial number of that order it isn't active. By clicking onto the link it should take me to the site where I can re download the elements 9 but, it doesn't do anything. Unfortunately calling Adobe did not help, they will not address any elements questions over the phone, there's a recording directing all elements questions to this forum. Any suggestions would be greatly appreciated. Thank you. Diana

Try here:
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

HT1349 I had to wipe my hard drive and re-install iTunes on my computer. I don't want to lose all of my old songs by syncing, many of which aren't available for purchase on iTunes, but it says i have to to manually manage music. How can I bypass this?

I really don't want to lose the songs on my phone. Why does Apple have to be so difficult?

That's like saying 'my house caught fire and burned to the ground, so I didn't have the opportunity to purchase a fire extinguisher'.
The iPhone is not a backup device. You can purchase 3rd party software that 'may' be able to extract the music from your phone, but there is no supported method to get music that was not purchased from iTunes off of your phone and onto your computer.

I wiped the hard drive and lost lightroom...please help before wife kills me...

Hi folks! First post here so go easy on the newb...
Our computer got slammed with a virus a few days back and we had to wipe the hard drive and reinstall everything. So we lost lightroom. The original version we had was downloaded to begin with... so the only serial number we had was wiped with the rest of the hd. (bonehead, i know) We do have an upgrade serial number from when we upgraded our lightroom a while back, but it is useless without the "original SN#" which we don't have.
Is there anything we can do?
Thanks!
Daryl & Haley

Time to get paranoid. For the future, backup everything, especially serial numbers and the like. I have a program in which I store all passwords, logins, serial numbers, etc that I need. Of course it is encrypted and it takes a password to get into it, but that is only ONE password. It is a desktop/mobile application, so it gets synced with my phone. (We travel a lot, so I need this information when we travel). All downloaded products and associated stuff live on an external drive and are backed up to another external drive. There is another copy made occasionally that lives offsite. I put a text file in the "products" directory for each program in which I ALSO have the serial number and any additional information about installation -- like what you need to install an upgrade, etc. I have learned to be paranoid through experiences similar to yours...
I do admit though that the companies are getting much better about forgotten serial numbers than they used to be, so it looks like you are saved this time.
I hope you have a copy of the database and the images? The images are truly irreplaceable, and the database is valuable.
Judy

I have an old ipod touch, and have just purchased a new 4th Gen one. How do I get my Apps from the old one to the new one. I've had to wipe the hard drive on my Pc so they aren't in my I tunes.

I have an old ipod touch, and have just purchased a new 4th Gen one. How do I get my Apps from the old one to the new one. I've had to wipe the hard drive on my Pc so they aren't in my I tunes.

- Transfer your iTunes' purchases to the new computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- Try making a backup of the iPod by right clicking on the iPod under Devices in iTunes and selecting Backup.
- Connect your new iPod and restore the iPod from that backup if you wish.

How do I retrieve my purchased songs and playlists from my iTunes account? I have just had to replace my hard drive and have lost pretty much everything!

How do I retrieve my purchased songs and playlists from my iTunes account? I have just had to replace my hard drive and have lost pretty much everything!

You can redownload your iTunes store purchases, but you'll need a backup to recover the playlists.

HT203167 i recently had to wipe my hard drive to upgrade os. now i can't find my music. how do i get it back?

I recently had to wipe my hard drive to upgrade os. Now i have no music in my itunes library. How do I get the music back?

If you have lost your previously purchased iTunes data, you can Download Past Purchases - http://support.apple.com/kb/HT2519.
If for any reason you can't do the above - Contact the iTunes Store - http://www.apple.com/support/itunes/contact/. At the bottom left, you will see a "contact support" link. Just select it, then select "iTunes Store", and the select "purchases, Billing and Redemption". Follow the on screen instructions.
They will recommend in the future, you back up your data, but usually grant a one time "re-grant" of all your purchases.
Music that was not purchased from the iTunes store, would need to be re-import into iTunes from the discs.

I had to erase my hard drive and now when I try to sync the I phone or Ipad it says I will loose my data on the iphone or ipad . how can I sync the phone or I pad without loosing my music ?

I had to erase my hard drive and reinstall ox snow leopard. when i try to sync my Iphone or Ipad it says that my device was synced with another computer and I will loose my songs on the Iphone or ipad and it will be replaced by the library that is on my computer now. The library is empty since I had to erase the hard drive. Can anyone help?

1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone/iPad but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone/iPad with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.
also, there are PhoneView and iRip.

Help.......I moved my LR5 catalog to a new hard drive and lost my COLLECTIONS

I moved my LR5 catalog to a new hard drive and lost my COLLECTIONS. In the collections i get the messageI then locate the file in the new drive :
i locate the file and receive this message
How can i get the Collection to redirect to the new location?? I have about a LOT of missing pics in Collections.
Thank you! Jamie

Thank your for responding.......
To clarify....I moved LIGHTROOM to a new hard drive....including 1) Working catalogs, 2) Working exports, and 3) Working Originals. I now know i did not follow correct procedure for "moving a catalog". I dragged it to the new hard drive. Yikes!!
(I was at Imaging last week and spoke to Julianne Kost, she recommended that i use the FIND link....but this gave me the same result as i am speaking about above.)
To Clarify......The Collections are listed. The target path to the images did not change when i moved to the new hard drive.
There is an exclamation point in the right hand corner of the images in each collection. When i click on the exclamation mark i get the message....."“JK_120214_7782.NEF” could not be used because the original file could not be found. Would you like to locate it?" I then locate the file IN THE NEW current DRIVE...at which time i click on it and i receive the message.....
this file is associated with another photo in the catalog.... each file can only be associated with one photo. Then if i choose to show in library....it points to the image in the FOLDER tab...which is in fact where the image is located.
Up to this point, when i need one of these older collections i have had to recreate. i have manually gone to the original.....in the FOLDER tab, found the image and added to the Collections again. Then i go back and delete all the files with the ! ......a long and tedious task. I was hoping there was an easier way to recreate my "collections".
Initially i was going to just MOVE the entire library again ( the correct way) ....which i should've done i believe. Now i have imported more jobs and have created additional collections , so i'd love to find a short cut!
I hope this is a bit more clear!!
Thank you.

I had to Wipe my hard drive! Ipod wont recognize comp now plz help!!!

I recently had to wipe my hard drive to repair windows, now when I try to sync my I-pod nano it tries to "delete and sync" all my songs I have purchased and downloaded from this very same computer. I need to know how to either get my ipod to resync back to this computer or how to re-aquire the songs I have already purchased. please help, I am new to I-pods! thanks!

Hello hoparella,
And welcome to Apple Discussions!
With your iPod connected, have you tried using the *File-> Transfer Purchases* options?
Otherwise, another work around would be to copy all the music currently on your iPod to your new iTunes library. From there, you can "Erase and Sync" the iPod with your new iTunes library or opt to restore it.
[Restorin|http://support.apple.com/kb/HT1339]
For ways on how to copy music directly from your iPod to iTunes, see this older post of mine.
http://discussions.apple.com/message.jspa?messageID=10941982#10941982
B-rock

I had to replace my hard drive, and I don't have access to my sync code to get my bookmarks into my new browser. How do I get my sync code if I don't have the original email containing it?

I had to replace my hard drive and need to get my bookmarks from my sync account, but I don't have access to my sync code. How do I get it or can you send it to me again. It was in my email on my bad hard drive. Thanks.

Intertech Design wrote:
Where do I get the specially assigned serial number????? I don't want to have to purchase anything since I already bought the CS2 and I don't need a newer version.
Follow the prompts at the link provided by Ned.
Everything's there including your new CS2 non-activation download file and your new non-activation serial number.
It's free for existing owners of CS and CS2. Nothing more to purchase.

I had to erase my hard drive and then reinstall everything back from my passport external hard drive. Now my iPhoto edit is not working. I get a blank screen when I want to edit. The photos show up in the library but I cannot edit them. Help?

I had to erase my hard drive and then reinstall everything back from my passport external hard drive. Now my iPhoto edit is not working. I get a blank screen when I want to edit. The photos show up in the library but I cannot edit them. Help?

There are several possible causes for the Black Screen issue
*1. Permissions in the Library* : Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Include the option to check and repair permissions.
*2. Minor Database corruption*: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
*3. A Damaged Photo*: Select one of the affected photos in the iPhoto Window and right click on it. From the resulting menu select 'Show File (or 'Show Original File' if that's available). Will the file open in Preview? If not then the file is damaged. Time to restore from your back up.
*4. A corrupted iPhoto Cache*: Trash the com.apple.iPhoto folder from HD/Users/Your Name/Library/ Caches...
*5. A corrupted preference file*: Trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder. (Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
If none of these help:
As a Test:
Hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there?
Regards
TD

How can I wipe my hard drive and restore to factory settings without the use of the original OS CD?

I have a 2010 MacBook and I need to wipe the hard drive and restore to factory settings.
The problem is that even though I have the original disc, the CD drive has stopped functioning and will reject any disc put into it.
Therefore, is there another method to do this without the CD?

Not very easily. To restore to factory software you need the original installation DVD (CDs).
If you have another Mac which is the same make and model so that those installation DVD (CDs) would work, you can use a Firewire cable between the 2 Macs and then put your Mac to be reset into Target mode and use the other Mac to install the software. However I suspect that is unlikely.

I'm getting the grey screen during start up and can't boot the computer. I did a cmnd R but worried it would automatically wipe my hard drive and reinstall OS. Is there a risk at cmnd R will result in wiped HD without me actively making that choice?

I'm getting the grey screen during start up and can't boot the computer - MacBook Pro with lion.
I did a command r after doing some research but got nervous that it would automatically wipe my hard drive and reinstall OS.
I was nervous because it asked me for language for software use before any options were presented (such as repair via disk utility). It looked similar to an OS install.So I powered off....Is there a risk at command r will result in wiped HD without me actively making that choice?

Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
three times faster than wireless.

Had to wipe my hard drive and lost my purchases. Help?

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