HALP!!!  iTunes won't start after 9.1 update

Hi
I was prompted to install the iTunes/Quicktime update on March 30th and - without thinking did so. The update seemed to go well with no errors. On April2nd, I went to start iTunes and it refused with Windows indicating files were missing.
After hesitating, I backed up all of my music and iTunes config files and then - using the Installer package from Mar 30th - de-installed itunes and then tried to re-install. I am now unable to re-install and the Apple installer tells me
" There is a problem with this Windows Installer package. A program required for this installer, could not run. Please re-install".
Some things I have noted:
1. The iTunes / Quick time de-install does not get rid of all Apple components in the Windows Program listing (Control panel)
2. The iTunes de-install does not seem to get rid of the iTunes folder under "MyMusic".
I am now without ANY iTunes although my music and preferences are safe.... Still, this is a drag!
HALP

2. The iTunes de-install does not seem to get rid of the iTunes folder under "MyMusic".
Don't touch that one! It's got your library and content files in it.
1. The iTunes / Quick time de-install does not get rid of all Apple components in the Windows Program listing (Control panel)
Have you tried working through the following document prior to reinstalling?
[Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]

Similar Messages

  • My itunes won't start after the latest update, it says, "itunes.exe bad image

    After I installed the lastest itunes and went to start itunes, I got an error: itunes.exe bad image.  and inside the error box said, " C:\Windows\system32\dssenh.dll is either not designed to run on windows or it contains an error. Try installiing  the progam again using the original installation media or contact yoour system administrator or the software vendor for support."
    What to do? I have tried uninstalling it and reinstalling it numerous times. HELP!!

    many thanks.
    Let's try an sfc /scannow. On a Windows 7 system, see the instructions from the following document:
    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

  • My Itunes will not start after the latest update. I keeo getting error message tEventType : InPageError     P1 : c000009c     P2 : 00000003 . I have tried to reinstall but no joy. Any advise?

    My Itunes will not start after the latest update. I keeo getting error message tEventType : InPageError     P1 : c000009c     P2 : 00000003 . I have tried to reinstall but no joy. Any advise?

    'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • ITunes won't open after downloading software update.  Macbook Pro OSX10.6.8  Simple solution?

    iTunes won't open after downloading software update.  Macbook Pro OSX10.6.8  Simple solution?  And by the way, this is apparently a common problem and Apple has completely failed to warn in advance or offer a quick straightforward solution - used to be a good company, but it's becoming just another crappy screw-the-consumer corporation.

    It would help to know versions here.  I'm guessing your update put an older version of something into a place where a newer version of something iTunes put in there existed.  Updating an earlier OSX version to 10.6.8 is still only updating to system software that was issued several years ago.  If you are running some slightly newer version of iTunes issued subsequent to 10.6.8 and you just updated to 10.6.8 you may have put in an older version of something iTunes uses.  Anyway, I'm guessing here until we know exactly what you did.

  • Itunes won't start after update to 11.1

    after updating to version 11.1, iTunes won't start anymore.
    Below the problem signature (dutch).
    Any suggestions to solve this?
    Probleemhandtekening:
    Gebeurtenisnaam van probleem: BEX
    Naam van de toepassing: iTunes.exe
    Versie van toepassing: 11.1.0.126
    Tijdstempel van toepassing: 52394b24
    Naam van foutmodule: StackHash_0a9e
    Versie van foutmodule: 0.0.0.0
    Tijdstempel van foutmodule: 00000000
    Uitzonderingsmarge: 00000000
    Uitzonderingscode: c0000005
    Uitzonderingsgegevens: 00000008
    Versie van besturingssysteem: 6.1.7601.2.1.0.256.4
    Landinstelling-id: 1043
    Aanvullende informatie 1: 0a9e
    Aanvullende informatie 2: 0a9e372d3b4ad19135b953a78882e789
    Aanvullende informatie 3: 0a9e
    Aanvullende informatie 4: 0a9e372d3b4ad19135b953a78882e789
    Lees de onlineprivacyverklaring:

    After updating to OSX 10.9.3, my iTunes won't open. If I try to drag it to trash, I get the message "iTunes can't be modified or deleted because it is required by OS X".

  • ITunes won't start after reinstalls and iPhone problems

    last time I think I clicked Never Register on iTunes after plugging my iphone,downloaded some podcasts to my phone,everything seems alright before that,but then my iphone won't sync properly with itunes...
    iTunes keeps saying Syncing Iphone (sometimes it stops,but it doesnt say Sync is complete,on the left side it's still syncing) but after a while my iPhone goes back to its normal state (Slide to unlock,not to cancel) after I cancelled a sync (it took more than 2 hours,that's why I cancelled it,after the cancellation it became even more messed up)...
    Deleted the podcasts and deauthorized iTunes store,still doesnt work.
    What's the solution to sync my iphone normally again??
    I did reboot on both my iphone and PC and they don't work,
    I'm using Vista 32bit and Iphone 3G 2.2.1
    I tried updating iTunes to 8,1,now everytime I connect my phone via usb,iTunes will crash....removed iTunes and installed previous versions including 8.01 and 8.02...still not working
    after I installed 8.0,iTunes won't even open...
    removed itunes and installed other versions including 8.1 again,they won't even open even after I completely removed iTunes & quicktime and used windows install cleanup...,reboot many times,deleted Temp folder....still doesnt work...
    but the Itunes and iTunes helper processes are there on the task manager,I cant even kill them
    sorry,I don't know where to post this...
    please help,guys..
    thanks

    I have update iTunes to the latest version yesterday.
    Up to her everything is fine. Due to ther issues I
    had to go back to the Windows RESTORE point previous
    to the iTune installation.
    When I start iTunes I get the following pop-up:
    "iTunes cannot runbecause some of its required files
    are missing. Please reinstall iTunes".
    I do that and when iTunes try to connect to the store
    it shows broken links and the whole thing hangs.
    I have tried to unistall iTunes, but it does not help
    at all. This means that I do not have connection to
    iPod. I cannot believe that I have to re-install all
    my PC bcause of this.
    I have discovered that QuickTime is corrupted. I cannot unistall it and if I try to re-install it nothing happens.
    Is there a manual way of removing it from the system?
    Which keys/modules do I need to remove?

  • ITunes won't start after upgrading to v9 on WinXP

    I dutifully upgraded to iTunes 9, and now it won't start. It attempts to start, and I get a few moments of the hourglass icon. And the Task Manager shows the iTunes process is running. But the UI never appears. I tried deleting via the control panel and reinstalling but same problem. Never had a problem before - this is aggravating since I don't have access to my library and there doesn't seem to be a way to downgrade back to v8. I turned off (actually deinstalled) Norton but that didn't help. Tried disabling a bunch of start up processes at boot time and that didn't help either. Any ideas would be greatly appreciated!

    I had a similar issue. After doing the upgrade, tried to open iTunes & got an error message saying that I needed the latest Quicktime version and telling me to uninstall and reinstall iTunes. Doing so resulted in the same error message.
    Per a suggestion in another thread here, I repaired Quicktime (control panel- add/remove programs- Quicktime- repair). This disappeared iTunes but once I reinstalled it the problem went away.

  • Itunes won´t start after upgrading to the latest version....

    Hello everyone. After updating to the latest version of itunes it won´t start.I get the message itunes will be shut down due to the data execution prevention. After i followed the troubleshooting guide from windows to shut down the dep for itunes i get the message: This program cannot run without dep. pls help

    Quicktime doesn´t work properly. The program will be shut down. You´ll be noticed when a solution is available
    Many thanks.
    That and the iTunes DEP error suggest that some application (other than QuickTime itself) has stashed old QuickTime componentry down in your system files.
    So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.
    First we'll need to change some view settings.
    In your Start menu, open Computer.
    In your Organise menu, select Folder Options.
    In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
    Click OK.
    Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
    Open the "Windows" folder.
    *If you have a 32-bit version of Windows,* open the "System32" folder.
    *If you have a 64-bit version of Windows,* open the "SysWOW64" folder.
    What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)

  • Itunes won't start after upgrading

    I just upgraded to itunes for windows 6.0.5 and now it won't start. The windows error report box comes up. Please help!

    don't be silly, zenbeer. let's wait until the original poster tells us explicitly what message s/he's getting. there are at least two different error messages that miracon could be getting that fit the information that we've received so far.
    why on earth did you reinstall Windows in response to that error message?
    Itunes has encountered a problem and needs to close
    the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
    try to open your QuickTime. does it launch properly, or do you get an error message?
    if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

  • ITunes won't start after update

    Hi,
    I just upgraded my ITunes using the normal Apple update process when I was prompted - and now I-Tunes won't start at all.
    I can see the ITunes.exe start in Windows Task Manager....then it just shuts down again.
    Any ideas ?

    I tried another solution :
    1. Un-install I-Tunes
    2. In-install Bonjour
    3. Reboot
    4. Install latest I-Tunes
    This seems to have fixed the problem.
    So it looks like BONJOUR IS THE PROBLEM.

  • Itunes won't open after downloading last update. Error message says "not supported by this type of Mac"

    Downloaded latest iTunes update. Now iTunes won't open, and the error message says "You can't open the application iTunes because it is not supported on this type of Mac." I have been using this MAc since 2008. Any suggestions appreciated.

    Welcome to Apple Support Communities
    It's a common problem that some users have after installing the most recent iTunes. Download and install again iTunes 11.0.3 to solve that problem > http://support.apple.com/kb/DL1614

  • ITunes won't open after latest OSX update

    AFter latest OSX update iTunes won't open.  Reinstalled iTunes.  Reinstalled OSX update.  When I click on icon in applications or in finder nothing happens.

    This is what worked for me and others--original post found on this thread: Yosemite slow opening and cannot open itunes
    This solved my question by Linc Davis.......
    According to multiple reports on this site, Apple Support has given the following instructions to others who had a similar problem. I can't confirm that this procedure works or that it's necessary, but it won't leave you any worse off than you are now.
    First, back up all data.
    Select the iTunes icon in the Applications folder and open the Info window. Click the padlock icon in the lower right corner to unlock the settings.
    In the Sharing & Permissions section, change the Privilege setting for each Name in the list to Read & Write. Close the window. If the settings aren't visible, click the disclosure triangle on the left so that it points down.
    You should now be able to drag the iTunes application to the Trash and empty. Your iTunes data won't be affected.
    Click the iTunes link at the top of this page, download the installer package and run it.
    If iTunes still doesn't launch, or if you can't complete the procedure, reinstall the OS.

  • Apple TV won't start after 5.3 update. Please help!

    I got notified this morning that there was a software update for my Apple TV. I left it to update. I came back and now it won't start when I press the menu button on the remote. I didn't want to unplug the power cable, but my tv is not getting a signal from the ATV, so would it be ok?
    Thanks!

    Mine has done that as well but it wants you to connect a cord to the iTunes icon which doesn't make sense to me.

  • My itunes won't open after most recent update

    I dont know what to do!  I have tried restarting nd reinstaling itunes but it still wont open

    I have the same issue.  Yesterday I allowed Window 7 64 bit to download a couple of updates and and service pack for Office 2010.  I have a new iPad 2 which I had not synced yet (we have multiple user accts set up on system and sync 2 iphone 4s and an Ipad 1st gen with no issue prior to this).  I opened iTunes and it indicated new version 10.4 was available so I updated it also.  After these updates my system became mush.  After attempting to start iTunes, the itunes.exe process loads but it sits there and hogs up memory and CPU.  I can come back to computer 10 min later and maybe it eventually opens but is very slow and eventually hangs up.  I then have issues on trying to kill the iTunes process in task manager.  Haven't even gotten close to syncing the new iPad 2.  I checked firewall settings, other services, tried running in other compatibility modes, and then checked on this forum for detailed instructions on the best way to uninstall all of the apple programs in specific order and then reinstall.  Nothing works.  So basically I have an $829 apple tablet that is 50% useless becasue I can't even sync it with my music, movies, and books.
    I have attempted to go back to version 10.3 with no luck either.  I am close to just returning my iPad 2.  My next attempt will be to do a system restore prior to the Windows 7 updates that I installed and then try installing iTunes 10.4 first before the windows updates to see if there is some connection.  I have read many posts on here where apparently many people are having issues with v10.4, especially on Win 7 64 bit systems, but it seems that Apple really hasn't addressed anything with this.  I would just like to get it working and sync the new iPad.  Anyone have any other suggestions?

  • Why Macbook won't start after unsuccessful software update (BSoD) ?

    My Macbook is not starting after an unsuccessful attempt to do a software update.
    There were 5 updates available but none would work, so I downloaded a couple of updates individually from Apple's website.
    But these individual updates did not work as well and an error message said that the digital certificate may have been tampered with.
    After retrying an iTunes update, the message that I needed to restart my computer appeared.
    Since then on every start up attempt, I get the Apple icon and then the same message to restart my computer appears.
    I know what the system looks like with a HDD failure and this is not it.
    Clearly a software issue has caused a hardware failure somehow.
    I am wanting to know if anyone else has experienced this or if there is a recent bug or glitch within the software update process that is causing the problem.
    Thanks in advance for your assistance.

    After obtaining and installing another HD (250 GB), it appears that something is quickly returning me to the same place.
    The time lost within installing the HD and reinstalling the various software programs is becoming a little too high for me.
    I bought and installed Leopard to avoid going through anything Tiger may have had that brought my Macbook to its knees.
    But now here I am again less than 1 month after installing the new HD and installing Leopard with a Macbook that simply will not work.
    To top it all off, I bought an external HD to use Time Machine today and never have had the opportunity to backup everything.
    Any ideas are definitely appreciated in advance.
    My biggest concern right now is that it appears that the Random Shutdown Syndrome (RSS) either has returned or something is allowing the temperature to escalate and overheating a board or something internally.

Maybe you are looking for