Hanging Sessions in SAP ITSmobile/Standalone SAP ITS Gateway

Hi,
We have recently implemented SAP ITSmobile/Standalone SAP ITS gateway 6.20 (6200.1035.9507.7, build 1121051 - Single host) connected to LXE RDT device for warehouse operation.
In warehouse forklift operators quite often lose connection to Wireless access point,which is creating orphan sessions in background and not getting cleared sometimes from the system, we have  to manually Clear(kill) the sessions .
I have introduced following parameters in SAP ITS instance in ALL SERVICES.  pls let me know, is there any parameter need to be enforced to clear the hanging session.  Apprecitete your help.
Parameters in SAP ITS Gateway Instance:
~disconnectonclose = 1
~timeout = 30
~usertimeout = 0
Also, I see following log entries in access log, what could be the reason for ???? in the access log ?
2011-07-11T16:23:03.431 00, s000000000A83DD00, IP 10.64.44.186, *zzits_r3_sp, , 2011-07-11T16:25:06.507 00, s0000000000000000, IP ???.???.???.???, command AgateShmGet:Proc:ITP 2011-07-11T16:25:06.523 00, s0000000000000000, IP ???.???.???.???, command AgateShmGet:Proc:ITP 2011-07-11T16:25:06.523 00, s0000000000000000, IP ???.???.???.???, command AgateShmGet:Proc:ITP 2011-07-11T16:25:06.523 00, s0000000000000000, IP ???.???.???.???, command AgateShmGet:peak:ITP 2011-07-11T16:25:06.539 00, s0000000000000000, IP ???.???.???.???, command AgateShmGet:Thrd:ITP:0 2011-07-11T16:25:06.554 00, s0000000000000000, IP ???.???.???.???, command AgateShmGet:Sess:ITP:0
Regards,
Soma

Hello Soma,
With the ITS 6.20 you can use the ~timeout parameter to change the session timeout in minutes.  Basically the value, in minutes, will determine when the session terminated after that period of inactivity.  This can be changed on a per service level.  So if you think the wireless connection is lost every 10 minutes and the users should have activity every 5 minutes then it is safe to change the ~timeout value to 10.
In the access.log the question marks (?) are when a request is made before there is user information, that would mostly be the logon page.  The entries with "command" in it are requests from the ITS ADM instance.
Edgar

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         at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.java:340)
         at com.sapportals.portal.pb.PageBuilder.createAndAddEmbeddediView(PageBuilder.java:178)
         at com.sapportals.portal.pb.PageBuilder.createiView(PageBuilder.java:391)
         at com.sapportals.portal.pb.PageBuilder.createAndAddiViews(PageBuilder.java:234)
         at com.sapportals.portal.pb.PageBuilder.doOnNodeReady(PageBuilder.java:576)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:388)
         at com.sapportals.portal.pb.PageBuilder.handleEvent(PageBuilder.java:725)
         at com.sapportals.portal.prt.component.CachablePortalComponent.handleEvent(CachablePortalComponent.java:685)
         at com.sapportals.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:252)
         at com.sapportals.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:369)
         at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.java:340)
         at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:642)
         at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
         at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
    Caused by: com.sapportals.portal.prt.core.broker.PortalComponentInstantiationException: Could not instantiate implementation class com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent of Portal Component com.sap.portal.appintegrator.sap.WebDynpro because: Linkage error while loading implementation class
         at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getInstanceInternal(PortalComponentItemFacade.java:234)
         at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getComponentInstance(PortalComponentItemFacade.java:160)
         at com.sapportals.portal.prt.core.broker.PortalComponentItem.getComponentInstance(PortalComponentItem.java:732)
         at com.sapportals.portal.prt.component.PortalComponentContext.getComponent(PortalComponentContext.java:103)
         at com.sapportals.portal.prt.component.PortalComponentContext.init(PortalComponentContext.java:242)
         ... 41 more
    Caused by: java.lang.NoClassDefFoundError: com/sapportals/portal/appintegrator/AbstractIntegratorComponent
    Loader Info -
    ClassLoader name: [com.sapportals.portal.prt.util.ApplicationClassLoader@72f155]
    Parent loader name: [sap.com/com.sap.portal.appintegrator.sap]
    References:
       not registered!
    Resources:
       D:\usr\sap\SPD\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\portalapps\com.sap.portal.appintegrator.sap\private\classes
       D:\usr\sap\SPD\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\portalapps\com.sap.portal.appintegrator.sap\private\lib\com.sap.portal.appintegrator.sap_core.jar
    The error occurred while trying to load "com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent".
         at com.sap.engine.frame.core.load.ReferencedLoader.loadClass(ReferencedLoader.java:389)
         at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)
         at java.lang.Class.forName0(Native Method)
         at java.lang.Class.forName(Class.java:219)
         at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getInstanceInternal(PortalComponentItemFacade.java:228)
         ... 45 more
    Arguments : com.sapportals.portal.prt.component.PortalComponentException: Error in init method
    Component : com.sap.portal.appintegrator.sap.WebDynpro
         at com.sapportals.portal.prt.component.PortalComponentContext.init(PortalComponentContext.java:251)
         at com.sapportals.portal.prt.core.broker.PortalComponentContextItem.refresh(PortalComponentContextItem.java:267)
         at com.sapportals.portal.prt.core.broker.PortalComponentContextItem.getContext(PortalComponentContextItem.java:312)
         at com.sapportals.portal.prt.component.PortalComponentRequest.getComponentContext(PortalComponentRequest.java:385)
         at com.sapportals.portal.navigation.workAreaiView.doOnNodeReady(workAreaiView.java:238)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:388)
         at com.sapportals.portal.navigation.workAreaiView.handleEvent(workAreaiView.java:356)
         at com.sapportals.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:252)
         at com.sapportals.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:369)
         at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.java:340)
         at com.sapportals.portal.pb.PageBuilder.createAndAddEmbeddediView(PageBuilder.java:178)
         at com.sapportals.portal.pb.PageBuilder.createiView(PageBuilder.java:391)
         at com.sapportals.portal.pb.PageBuilder.createAndAddiViews(PageBuilder.java:234)
         at com.sapportals.portal.pb.PageBuilder.doOnNodeReady(PageBuilder.java:576)
         at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:388)
         at com.sapportals.portal.pb.PageBuilder.handleEvent(PageBuilder.java:725)
         at com.sapportals.portal.prt.component.CachablePortalComponent.handleEvent(CachablePortalComponent.java:685)
         at com.sapportals.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:252)
         at com.sapportals.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:369)
         at com.sapportals.portal.prt.pom.AbstractNode.addChildNode(AbstractNode.java:340)
         at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:642)
         at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
         at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
    Caused by: com.sapportals.portal.prt.core.broker.PortalComponentInstantiationException: Could not instantiate implementation class com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent of Portal Component com.sap.portal.appintegrator.sap.WebDynpro because: Linkage error while loading implementation class
         at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getInstanceInternal(PortalComponentItemFacade.java:234)
         at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getComponentInstance(PortalComponentItemFacade.java:160)
         at com.sapportals.portal.prt.core.broker.PortalComponentItem.getComponentInstance(PortalComponentItem.java:732)
         at com.sapportals.portal.prt.component.PortalComponentContext.getComponent(PortalComponentContext.java:103)
         at com.sapportals.portal.prt.component.PortalComponentContext.init(PortalComponentContext.java:242)
         ... 41 more
    Caused by: java.lang.NoClassDefFoundError: com/sapportals/portal/appintegrator/AbstractIntegratorComponent
    Loader Info -
    ClassLoader name: [com.sapportals.portal.prt.util.ApplicationClassLoader@72f155]
    Parent loader name: [sap.com/com.sap.portal.appintegrator.sap]
    References:
       not registered!
    Resources:
       D:\usr\sap\SPD\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\portalapps\com.sap.portal.appintegrator.sap\private\classes
       D:\usr\sap\SPD\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\portalapps\com.sap.portal.appintegrator.sap\private\lib\com.sap.portal.appintegrator.sap_core.jar
    The error occurred while trying to load "com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent".
         at com.sap.engine.frame.core.load.ReferencedLoader.loadClass(ReferencedLoader.java:389)
         at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)
         at java.lang.Class.forName0(Native Method)
         at java.lang.Class.forName(Class.java:219)
         at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.getInstanceInternal(PortalComponentItemFacade.java:228)
         ... 45 more
    Dsr Component : <Server Name>
    Dsr Transaction : 5a4c6ec082f111dccf17000e7f3049de
    Dsr User : <User>
    Indent : 0
    Level : 0
    Message Code :
    Message Type : 1
    Relatives : /System/Server
    Resource Bundlename :
    Session : 44
    Source : com.sap.portal.portal
    ThreadObject : SAPEngine_Application_Thread[impl:3]_27
    Transaction :
    User : <User>
    Thanks,
    Omri

    Solved it.
    This is what I did:
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    Omri

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