Hard Disk DST Short Failed

Hi,
I have Netbook, HP Mini 210-4000
Product Number, A9R56PA#UUF
Here is what happened. Last month, my hard disk failed. It was still covered by the warranty so I let them check my netbook. They replaced my Hard Disk. Only Windows 7 Starter was installed, no HP softwares included. Last friday, I restored it to its factory program using the recovery disk and it was successful. A day after, when I shut down my netbook, Windows installed updates. After that update, when I tried to open it, it took forever to boot up.
I run the start-up test and is what showed up:
Processor Check : PASSED
Memory Test : PASSED
Hard Disk SMART Check : PASSED
Hard Disk Short DST : FAILED
FAILURE ID : RLX7G0-61U6JE-MFPX01-60U203
PRODUCT ID : A9R56PA#UUF
Hard Disk 1
*Is there anything I can do with it? By the way, my warranty has already lapsed.
I would really appreciate you help. Thank you!
This question was solved.
View Solution.

I suggest calling HP back to see if your already replaced hard drive has a warranty on it. If it does, they should replace it even if your warranty has lapsed.
I work for HP.
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Similar Messages

Hard Disk Self Test Failed

Dear Sir,
I have an Hp Pavilion DV6-2113AX notebook, and since yesterday i am not able to access my Hard Drive. Since i am working as an assistant manager, its really important for me to back up all the data. It is very crucial for me to atleast back up the inrormation. Since the information stored on the hard disk are really important from my office point of view.
I did all the usual checks and tests, still i get the Error "Hard Disk Self 1 (303)" error.
When i try to start the windows, the windows loads and a fraction of second, everything freezes up and i am kicked out.
Kindly help me out please, because it is very imporatant for me to recover the data.
Please find below the details to my Notebook.
Notebook Model: Hp Pavilion dv6 Notebook PC
Product Number: WH947PA#ACJ
Serial Number: CNF0048T5T
Warrant Start Date: 06/20/2010
Bios Version: F.13
Product Configuration ID: 049D210000241210000020000
Processor Type: AMD Turion II Dual - Core Mobile M520
Any help is really appreciated. Kindly suggest how can i recover the data. since it is really important for me.
Best Regards,
Dipak

Dear Sir,
Thank you for your quicky reply.
Please note that there is no effect on the Pre-boot sequence of the laptop, the laptop boots up properly; i would also like to inform you that when i check the BIOS configuration, i was able to detect my HDD, the HDD is identified.
However, when i click on start windows, the windows boot sequence starts and after some time a wallpaper appears and the mouse pointer keeps on revolving for a quite a time. After that i receive a message as:
Status : 0xC00000e9
Info: An Unexpected I/O error has occured.
Moreover i get a message as "Windows has encountered a problem communicating with a device connected to your computer"
"This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as an hard drive or CD-ROM drive that is failing". Make sure any removable storage is properly connected and then restart your computer."
Kindly let me know what can be done, so that i can recover that data.

Is my Hard Disk about to fail?

I am scared that there is something seriously wrong with my Hard disk or something because the following keeps happening:
I was trying to get a picture from my pictures folder to show on my wife’s Desktop (same Mac). I copied the .jpg file to the shared folder. Then under her login tried to set it as the desktop image. Preferences kept quitting unexpectedly and when I try to open the file I get the above message. Back under my login the picture opens fine in preview. Under my wife’s login it will not even import into iPhoto. I have tried moving the file to other locations.
Eventually the only way I could get the picture into my wife’s folders was to e-mail it.
Can anyone help?

You need to repair permissions, go to user Applications>Utilities> Disk Utility and repair permissions as each user.
Then get info on the picture and make rue it's unlocked so you both can access it,
please post back,

Hard Disk Short DST: FAILED Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03

Hard Disk can't be read anymore.
Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03
What does this ID exactly mean?
I know so far that the hard disk has to be replaced. But as usual there is unsaved data to be rescued ...
One year warranty by HP has expired but there still ist two years German "Gewährleistung"
Some more informations:
Error "3F1"
HP PC Hardware Diagnostics UEFI 4.3.3.0
HP Hard Disk Test
Testing Drive: 1
Hard Disk SMART Check: PASSED
Hard Disk Short DST: FAILED
Hard Disk Test: FAILED
Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03
Product ID: D6Y76EA#ABD (HP Pavilion g7-2306sg Notebook)
BIOS F.23 (12/27/2012)
HDD:
Modell: ST500LM012 HN-M500MBB
Firmware: 2AR10002
MS Windows 8.1 (64-bit)

Whenever the Hard Disk Short DST test fails with a 24 Digit Error Code "MC05BK-6KP7H9-MFPWW1-60VN03" that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
Please try the below shown troubleshooting steps once:
Step 01. Remove the battery and unplug the AC/Power Adapter
Step 02. Press and hold the Power button for more than 30 Seconds
Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
Step 04. Press the Power button and check if the Unit works normal
If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Having startup prob. on my compaq laptop, failed start. up test with hard disk failure help?

I have a compaq presario, CQ70-120US , with windows vista
I haven't made any changes to it, I took it to my mothers over the holidays and it was working fine. Like an idiot, i was impatient during a shut down and did a hard kill cause wanted to turn back on to do something else. After the hard kill i turned back on and it went to black screen , then a blue screen with curser, then eventually gave an error box saying Loadkey failed 999.
so after trying the hitting f10 at startup and doing hard disk test (which failed)
memory test passed
then did f8 to start in safe mode and that ran almost all day with no success
last thing i tried was hitting f2 at startup and running the start up test, again memory test passed, then i get this
" startup test failed
hard disk 1 quick (303)
so not sure what to do at this point. i have no recovery disks but if need be i will order them, but wanted to know if this was fixable without doing that before i go that route.
This computer was given to me and within one week i messed it up. go figure
Please help if you can, thanks in advance to anyone who tries to help
Katie

Hi,
Please try last resource, do a HDD self test:
1. Restart the computer.
2. Keep tapping the F10 key when the HP logo appears. This will take you to Bios Setup Utility.
3. Select the Diagnostic tab.
4. Select the "hard drive self test" option and press enter to perform the test.
Note: This test takes at least 40 minutes.
Pass - The hard drive is not damaged.
Fail - the hard drive is damaged and may need to be replaced.
Regards.
BH
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Boot device not found - Please install an operating system on your hard disk

Trying to boot up this morning gave this error message:
"Boot device not found
Please install an operating system on your hard disk
Hard Disk <3F0>
F2 System Diagnostics"
Pressing F2 brings up to the "HP PC Hardware Diagnostics UEFI" page, where its shown:
"Version 1.6.0.0 - BIOS
Fore more info please visit www. ... ...
Memory Test
Hard Drive Check
Language
Exit"
Tryied the HD check but it says:
"SMART Check : Not installed
Short DST : Not installed
More details:
No bios upgrade was made, never, only a big updating of Windows yesterday.
Could someone kindely help me out please?
Thanks, Perry G.

Hi,
The above error message shows that the Hard disk drive is failed on your unit. You have to replace the Hard disk drive and reinstall the OS.
To order parts click the below link
https://h20141.www2.hp.com/Hpparts/Default.aspx?mscssid=FA59F7C7DCAC4237B498C91D0507A761
To order Recovery disk click below link
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en
"I work for HP."
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Hard disk failure and replacement

got
hello, i own HP-G6-2005AX.My problem is that my hard disk is creating problem, the system does'nt boots up, when i contacted HP customer care, they told me to run hard disk dst test, the test took 3 hrs and gave result as failure.
i am posting its screenshot as well..they told me to send that snapshot to them, and that my harddisk will be replaced, i wanted to ask that this hard disk(Toshiba), is very slow and not good,(this gave me problem in just 8 months), while my another hp laptop with samsung hard disk installed is working still fine..!
so if it is being replaced can i get it replaced it with samsung one..?..(i can give difference in price)..or can i get same hard disk of 1TB...(older one is 500GB)..?
thank you in advance..

Here are the specs for you HP Pavilion g6-2005ax Notebook Computer. Under warranty service, HP will replace the hard drive with a comparable drive of their choice. That is to say that HP will replace the drive with what is in stock at the service center and is at least as large as the original drive. HP will not accept money for an upgraded hard drive under warranty replacement.
Hopefully you created your personal set of HP Recovery Discs when you first setup your computer. If you failed to create this set of discs or a comparable USB Recovery Flash drive, you will need to request HP Recovery Discs for your computer as well.
Please send KUDOS
Frank
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SMART Hard Disk Error - Replace Hard Drive?

A couple of days ago I recieved an error when I started my computer (HP Pavilion dv6-6071eo), saying "SMART Hard Disk Error" followed by a message telling me that the SMART hard disk check has detected and imminent failure. It told me to backup my files and then press F2 and run a hard disk test. On the last row it displayed "Hard Disk 1 (301)". I tried to run the hard disk test, which failed instantly. I also ran the BIOS hard disk test. It passed the short test without problems and then stopped rather shortly after the long test started with the error "Hard Disk 1 Full 305". My computer has also been running slowly over the last week. From what I've read so far it seems I have to replace my Hard Drive. Is this correct? If yes, would this be a suitable (functional) replacement: http://www.dustinhome.se/product/5010151237/western-digital-black-2-5-320gb-7200rpm-sata-300-16mb/#intcmp=searchProvider_dacsa. Also, would it be worth it (and possible) upgrading to an SSD for noise and heat reduction, which is a problem with this laptop (and several other simular laptops from HP) compared to other laptops. Also, it might be good to mention my warranty has expired.

Have you checked to see if there is any free space left on the hard drive? A full hard drive will make the system run very slowly and it can also keep the system from working properly if it is full enough. The fact that you pass the short test means there is nothing major mechanically wrong with the drive. Just right click on the icon for the main drive likely C:\ in "Computer: and select "properties". If the drive is not actually full then I suggest replacing it. Yes, if you can afford an SSD there is no question that is the way to go. There is nothing not good about an ssd other than an occasional struggle to install it. I have been using ssds for a while and I have never had the installation problems we often see reported here but don't be dissuaded, we are here to help .

Windows 8.1 Hyper-V - Error while configuring the hard disk 0xC03A0014

Hello. I have just enabled Hyper-V on my Windows 8.1 laptop.
Dell Latitude E7440 i7-4600U @ 2.10GHz
I can create a Virtual-Switch but I am unable to create a new Hard Disk or Virtual Machine within Hyper-V. I get the same error for both processes.
Error: The Virtual Machine Management Service encountered an error while configuring the hard disk on virtual machine New Virtual Machine.
Failed to create the virtual hard disk.
The system failed to create C:\Users\user\Documents\Test\New.vhdx .
Failed to create the virtual hard disk
The system failed to create C:\Users\user\Documents\Test\New.vhdx . A Virtual disk support provider for the specified file was not found. (0xC03A0014).
I have ran all Dell Client System updates and all of windows updates.
I have attempted to create a virtual machine on the current SSD and also an external drive. The same error appears.
I have also attempted to create a virtual hard disk via Hyper-v with a Base vhdx, still the same error occurs. I've tested the base image on other laptops of the same model and windows 8.1 without issue.
Any thoughts on how I can fix this?
Thank you,
-Jake

Hi Jake,
"Enable Data Execution Protection (DEP) in the BIOS and make sure the Format of drive file system is not fat32.
1. Uninstall Intel Active System Monitor 3.0, if installed.
2. Disable "Intel IPMI Service" and "Intel Monitoring Agent" Service.
3. Open regedit and locate: HKLM\System\CurrentControlSet\Services\imbdrv.
4. Change the Start Key to 4 (Disabled).
5. Locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E97D-E325-11CE-BFC1-0 8002BE10318}.
6. Take ownership of the ‘Properties’ key.
7. Give yourself full permission for this key.
8. Now locate the properties key; if you see a ‘Security’ entry there, that is your problem. Delete this key.
9. Try attaching or adding the VHD again after rebooting.
If above steps did not help, add the Network Service account to Local Administrator group."
It is quoted from the similar thread below :
http://social.technet.microsoft.com/Forums/windows/en-US/55085ff3-0f26-41bd-b590-bb3490e2d6f5/win-7-professional-a-virtual-disk-support-provider-for-the-specified-file-was-not-found?forum=w7itprovirt
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Elton Ji
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Thanks for helping make community forums a great place.

Cant copy files from a crushed hard disk

Hello,
I use macbook pro (bought few months ago from the US) with 10.6.3 OS. I had a 500GB hard disk and had MacOS and Windows 7 installed through Parallel's Plesk.
Few days ago, the computer frooze and i had to reboot. Once i reboot, i got the flashing folder with question mark logo. Googled and found out that my hard disk may have crushed. I replaced it with another 500GB hard disk.
Now this is what happened:
1. I installed MacOS again on the new hard drive
2. Got a SATA disk connecter and connected my old drive, MacOS recognized the disk and the two partitions were opened with errors. The main partition where i have all my files were there. I actually was able to get most of my files.
3. I used migration wizard to move all my settings, applications to the new hard disk but i failed to migration the /users folder. It keeps saying calculating... and never finishes.
4. I tried to copy files manually but it seems like all files are locked! I could not change the file permissions.
I googled and found out a software called testdisk to repair partitions, followed all steps but failed. I kept getting message that the partiion table is corrupt or resource busy. I run pdisk and get the following error message:
pdisk: No valid block 1 on '/dev/rdisk1'
pdisk: No valid block 1 on '/dev/rdisk0'
Partition map (with 2048 byte blocks) on '/dev/rdisk2'
#: type name length base ( size )
1: Applepartitionmap Apple 15 @ 1
2: AppleDriverATAPI Macintosh 456689 @ 16 (892.0M)
3: Apple_HFS MacOSX 3632472 @ 456706 ( 6.9G)
4: Apple_Free 4 @ 4089178
Device block size=2048, Number of Blocks=4089182 (7.8G)
DeviceType=0x0, DeviceId=0x0
Anybody has an idea how i get my /user folder contents as i have all my mails, saved passwords, application settings gone! A big headache to manually fix them all?
Farshid

Googled and found out that my hard disk may have crushed. I replaced it with another 500GB hard disk.
If this drive physically died, then it would have been covered under the warranty, since the machine is only a few months old. However, that does not sound like what happened.
2. Got a SATA disk connecter and connected my old drive, MacOS recognized the disk and the two partitions were opened with errors. The main partition where i have all my files were there. I actually was able to get most of my files.
3. I used migration wizard to move all my settings, applications to the new hard disk but i failed to migration the /users folder. It keeps saying calculating... and never finishes.
If you're able to mount this drive, then it wasn't physically damaged and did not need to be replaced. In the future, you need to verify that the disk is dead before spending the money on replacing it!
In order to repair the drive, you can try Disk Utility, which is in the Utilities folder in your Applications folder. If Disk Utility is unable to repair it, try [DiskWarrior|http://www.alsoft.com/DiskWarrior/index.html] or [TechTool Pro|http://www.micromat.com>. I'm not sure what this "testdisk" software is, I've never heard of it.
If these three utilities are not able to repair the drive, there's no repairing it. Your only choice will be to use a data recovery tool, like [Data Rescue|http://www.prosofteng.com> or [File Salvage|http://subrosasoft.com/OSXSoftware/index.php?mainpage=product_info&productsid=1]. If those don't work, you'll have to pay the big money for a data recovery service.
Of course, all this could have been easily avoided. You MUST have backups of any data you don't want to lose! If you had a backup, you could have simply erased the hard drive and restored from the backup. For the future, see my [Mac Backup Guide|http://www.reedcorner.net/thomas/guides/backups> for assistance getting started with backups.

Hard disk failure after just six days of purchase

I purchased a dv6-3093ca from Costco just six days ago, and the laptop completely froze up on me. I had to force shut down by holding down the power key. Afterwards the laptop was never able to restart Windows again (freezes at the welcome screen, and the system repair does nothing). I did a system diagnostics test and it passed every test except hard disk, which it failed.
Does anyone know how I can fish my files out of this? I didn't even have time to backup yet, because I figured a computer should at least survive for a couple of weeks before needing a backup...
This is completely unacceptable, because not only is the laptop top tier in terms of specs, it's actually one of the most expensive Pavilions as well. A brand new $1k computer broke down in just six days? I was merely running Firefox + MS Word + MSN at the time. Is there any fix for this (in case something like chkdsk works)? If not I guess I'll have to return it...

Come to think of it I'm not that surprised this happened now. I own three HP laptops (relatives bought the other two). One laptop basically could not be used for a long time with Vista, kept freezing for no reason, found it later it was another hardware problem. The more recent one's hard drive broke in just six days due to overheating, thanks to some idiot's design of cramming an i7 + 6GB RAM into a poorly designed system. The moronic "tech support"'s answer was "we will provide an exchange for you, after we send you a cardboard box, you send us the laptop, we fool around with it, then give you another hard drive when we feel like it, and by "when we feel like it", we mean either 2 weeks or 2 months". Yes it takes a lot of tech knowledge to come up with that kind of solution, and it took him an entire half an hour to type that into the computer as well. Waiting two weeks for an exchange that might break again? Lol like any person with a normal mind would do that. Returned it for a full refund right now and never touching another crappy HP product again. You fail at creating laptops HP, and what's even worse is that you fail at customer service as well.

My computer is reporting a hard disk failure. what to do?

My hard disk is reporting a failure (Disk Name Toshiba MK6465G4x ATA Device) on my HP Pavilion dv6 Notebook PC (64 bit OS) which uses windows 7 home premium. When I run a hard disk check, it fails (failure M11V51-55V5Q8-XD003G-60E803). ANY SUGGESTIONS?

Unfortunately with that fail code, no it can not be fixed. Some fail codes indicate a recovery can be run or the check disc might fix it, but not with this fail code.
I work for HP.

Hard Disk (3F0)

Hi
I have Elitebook 8470p and iam facing problem of Hard Disk (3F0). i have some important data in my laptop so afraid to reinstall. pls advice wat to do.
Thank you.

Whenever the Hard Disk fails with an error Hard Disk [3F0] that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
Please try the below shown troubleshooting steps once:
Step 01. Remove the battery and unplug the AC/Power Adapter
Step 02. Press and hold the Power button for more than 30 Seconds
Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
Step 04. Press the Power button and check if the Unit works normal
If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Hard Disk error on start up

Hi,
I have a hard disk error on start up of my HP Pavilion Dv7-5003tx. When I run Hard disk test it fails, error code 0G8421-50N63H-0G8421-60DC03.
How do I resolve this?
Regards
John.

Hi John,
The error will either be a Smart or Disk Self Test failure - both would indicate that your Hard Drive is failing and will need to be replaced.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

My iMac is from early 2009. Should I have a new hard disk installed to prevent disk failure?

My iMac is from early 2009. Should I have a new hard disk installed to prevent disk failure?

Having a good backup strategy is the best way to prevent data loss.
see > http://www.macworld.com/article/1156643/how_i_back_up_frakes.html
That way if and when your internal hard disk ever does fail or you just what to upgrade your Mac to a larger hard drive, you have a good backup on a external hard drive to recover from.
Personally I use Carbon Copy Cloner and keep current bootable backups on several external hard drives. That way I can either boot up and run or restore from them in case something ever happens to my internal hard drive.

Hard Disk DST Short Failed

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