Hard drive configuration is not set to factory default. Refurbished Acer Iconia W3-810

This tablet was purchased refurbished.  As soon as I got it, I went to create my backup and message is "Hard drive configuration is not set to the factory default.  Backup aborted.  I had already sent it in once to the seller for repair services and it was sent back not repaired.  They now say I can send it in again but seems a waste of time.  I called Acer and they said I would need to purchase the recovery disk which should have already been provided to me.  It does have a valid SNID number.  I checked.   If there is anyone else who came up against this problem, I would love to know what you did to resolve it.  Second problem.  Large font had been created where is overscans the entire page so reading the Control Panel is impossible.  The warranty dept created a new user account with new settings as they were unable to fix the font problem so they ignored it.  This is another reason I wanted to do a factory reset.  Hoping Acer will be kind enough to just send me the disk.   I've learned alot about refurbished products.  Never again.   

 Hard drive configuration is not set to factory default (I had this problem but mine was caused  by some third party partitioning software easeus. I am not pretty entirely sure what was your cause for the error, but I believe this workaround can be useful, even to some of the users)  I learnt a tough lesson and I am now careful on what third party soft wares one must use especially for partitioning related events using windows 8 GPT structure. This article specifically relates to windows 8 (which I was using) although similar steps may work as well in windows 7 Points note:Most newer windows devices now use the GPT partitioning system compared to the traditional MBR system.It can be very difficult to reinstall windows on a partition with GPT format.One must be careful on what 3rd party portioning tools they use. It is not recommend to use some 3rd party tools to resize partitions as these may mess the hard drive configuration in such a way that it will be very difficult to restore to factory settings (especially for devices pre-loaded with OEM-Windows 8)It is recommended to use the in-built Disk management utility to shrink/resize partitions.First and foremost, it is recommended to use system file scanner to check any files that may be corrupted (and most of these are normally fixed by sfc)Press Windows key + X, select ‘Command prompt (Admin)’. Enter the following command “sfc /scannow” (without quotes) and the system will start scanning the system. Wait until it finishes.Now we will proceed to the main fix; here are the set of steps I performed,Run CMD (Admin)Type diskpartType list diskDisk 0 Online 465 GB 19 GB * (an example of how the disk will present)
Disk 1 Online 22 GB 0 B * Select diskDISKPART> select disk 0 list partitionDISKPART> list partition (Note you see recovery partitions flagged as OEM) So what we do is to set the id according to the GUID (Global Unique Identifier) system.Selected every partition with a OEM typeI changed their ID's to DE94BBA4-06D1-4D40-A16A-BFD50179D6AC (see below)Partition 1 OEM 1000 MB 1024 KB
Partition 2 System 260 MB 1001 MB
Partition 3 Reserved 128 MB 1261 MB
Partition 4 Primary 224 GB 1389 MB
Partition 5 OEM 350 MB 226 GB
Partition 6 Unknown 3913 MB 226 GB
Partition 7 Primary 200 GB 230 GB
Partition 8 Unknown 7813 MB 430 GB
Partition 9 OEM 7948 MB 458 GBDISKPART> select part 1Partition 1 is now the selected partition.DISKPART> set id = "de94bba4-06d1-4d40-a16a-bfd50179d6ac"DiskPart successfully set the partition ID.DISKPART> select part 5Partition 5 is now the selected partition.DISKPART> set id = "de94bba4-06d1-4d40-a16a-bfd50179d6ac"DiskPart successfully set the partition ID.DISKPART> select part 9Partition 9 is now the selected partition.DISKPART> set id = "de94bba4-06d1-4d40-a16a-bfd50179d6ac"DiskPart successfully set the partition ID.  Here is a screenshot (please note this is not a screenshot I made, I downloaded it online and I give thanks to the uploader) is just for education purposes. The issue should be solved. Now you can try system refresh/reinstall to factory settings (or create a recovery media)*In my case and others I researched on internet, it turns EASEUS partition master was the culprit, please don’t use that software if you don’t know what you are doing. (With all respect to EASEUS) I think this tool is still not configured well to work with the GPT partition format.

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