Hard stop for serviceticket in IC Agent role

Hi ,
Whenever the Categorization is not maintained up to 4 levels the Service Ticket/Order should have an incomplete status.
I have tried the Incompleteness procedure by giving listcode as the field name but its not stopping.
I also have tried to make fields in IC Webclient as Mandatory but was unable to do that for the required view.
this is required in ServiceTicket in Web UI -IC agent role .
May I have any solution for this.
Thanking u very much for the replies.
Regards,
Sree.

Hello Nishit.
You have to subscribe to EndRequest in DO_INIT_CONTEXT with the following code:
  DATA lr_cb_registry     TYPE REF TO if_crm_ic_callback_registry.
* Register for callbacks during END processing
  lr_cb_registry = cl_crm_ic_interaction_manager=>get_cb_registry_end_request( ).
  lr_cb_registry->register( me ).
Check the same method (DO_INIT_CONTEXT) in ICCMP_BP_DETAIL/BuPaDetail

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