Hardware or Software failure? Mac Book Pro

I got my Macbook Pro last year in October. It is a MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10). It came with mavericks. Right after I was offered to upgrade to Yosemite and in my inexperience with Macs I just went for it. Then I realized that many features I saw in my friends' Macs were gone in Yosemite, so I went back to Mavericks. But then again I reverted to Yosemite because iCloud drive was only available with this OS X.
I ended up getting Microsoft office for Mac because the Apple suite Pages and such lack so many features that were present in older versions, but at least with Yosemite I could use iCloud drive.
But now, after the last update to Yosemite iCloud drive is just working like nuts, deleted folders keep reappearing, files or folders get duplicated multiple times, and other folders are emptied without notice, files just gone!. I created another Apple ID and this a new iCloud account to which I added just a couple folders to see if it worked better, but almost immediately one of the files in the them was duplicated 5 times.
As a result I abandoned iCloud and went to Google Drive and I am pretty happy with it. What I am not happy with is spending lots of money in a Mac only to end up using Microsoft, Google and other third party apps because Apple seems to be messing up big time, and going by what I read from countless customers it seems they cannot care less about what customers like or want or need.
Now the new issue. After the update to 10.10.3 not only iCloud has gone insane. Safari is slow, stops for minutes, or does not open some pages or part of pages. To complicate things now the cursor started to disappear and after a couple minutes my laptop just shuts down. This has happened a few times the last couple days  so far but it is a big concern. (I m thinking how a key went lose the first week I got the laptop too, Apple replaced the key).
All said, I am now not sure what is what, is it a software problem I am having or worse, is it a hardware failure. At times I wish I would have gotten just a PC laptop.
What should I do?
Thanks
JC

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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