Has anybody experienced the iPhone off switch not working all the time.

I have an iPhone 5, it's about 16 months old and it has experienced an annoying issue.  The off button does not work all the time, sometimes I have to press it multiple times and other times it just works.  The worst case is when it does not work at all, very frustrating.  I didn't expect this type of issue for a phone that is not even a year and a half old.
I did some searching on the internet and there are 2 schools of thought, the first is that this is a hardware fault and Apple know about it but won't admit it because it would cost them too much to repair/replace phones with the issue.  The second school of thought is that it is a software issue and a backup/reset/restore will fix it; I tried doing this but it did not resolve the issue.
Further digging seemed to suggest that it was really a hardware fault and the only option was to get a refurb from Apple for a ton of money, not cool.
Anyway, if anyone has any more information that could help me resolve this issue I would greatly appreciate it.
//*eggbox23

@diesel vdub, thanks for your suggestion, I setup an appointment with the Genius Bar and found out in about 5 minutes that everything I have read up on so far is true.
Firstly the technician admitted that there is a sporadic fault on the iPhone 4s and iPhone 5 switches, something to do with the design of the switch that included a rubber element that rolls up (whatever that means) and causes the switch to fail. He then indicated that the iPhone 5s does not have the issue because the switch has been completely redesigned.
Since I was stupid enough to not take out the extended warranty the only options he gave me were to purchase a new phone or to get a refurb for $269, not cool. Why would anyone think that a phone would not work correctly for 2 whole years when the phone only cost about $600!
Since I have about 7-8 months left on my phone contract I am not prepared to pay for either option.  I find it amazing that a phone can develop this type of issue in such a short time and then expect the customer to pay for their failures.  Apple supposedly sells a very high quality product for a very high price, looks like they have taken a step back from this philosophy.
I am disappointed in the options that he gave me (I don't blame the technician) but I suppose I expected more from Apple in terms of quality and service.
//*eggbox23

Similar Messages

  • HT1430 My iphone5 on/off switch not working, even we not able to reset the phone

    Hi,
    My iphone5 on/off switch not working, even we not able to reset the phone

    OK, so are you asking what do to, or are you just sharing your situation?
    If you're asking what to do, then you should bring your phone to Apple while it's still under warranty.

  • HT4623 MY I PHONE 5 ON OFF SWITCH NOT WORKING

    MY I PHONE 5 ON OFF SWITCH NOT WORKING

    Hi sahilchopra,
    Welcome to Apple Support Communities.
    You may find these links helpful for troubleshooting your iPhone:
    iPhone Assistant
    http://www.apple.com/support/iphone/troubleshooting/
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Cheers,
    Jeremy

  • Ever since I installed Snow Leopard (10.6.8), masking in QuickTime 7Pro has stopped working.  Has anybody experienced this?  Is there a work around?  Can I use FCP to add masks to video?

    Ever since I installed Snow Leopard (10.6.8) a month ago, the masking function in QuickTime 7Pro (v. 7.6.6) stopped working.  Masks disappeared in old videos where I had previously and successfully added a mask, and I could not longer use QT 7Pro to add a mask to a new video.  When I installed Snow Leopard I also installed QT X, but I found QT 7Pro in the Utilities folder, so it is still there but the masking function is definately not working.
    Has anybody else experienced this?
    Is there a remedy so I can recover my older masked videos, and make new masked videos?
    Can I make masked videos in Final Cut Pro?
    Thanks!

    Ever since I installed Snow Leopard (10.6.8) a month ago, the masking function in QuickTime 7Pro (v. 7.6.6) stopped working.  Masks disappeared in old videos where I had previously and successfully added a mask, and I could not longer use QT 7Pro to add a mask to a new video.  When I installed Snow Leopard I also installed QT X, but I found QT 7Pro in the Utilities folder, so it is still there but the masking function is definately not working.
    Has anybody else experienced this?
    Is there a remedy so I can recover my older masked videos, and make new masked videos?
    Can I make masked videos in Final Cut Pro?
    Thanks!

  • Wifi on/off switch not working

    when trying to turn on wif the on/off switch doesn't work. Has anyone ever seen this before?

    I assume that you are talking about the WiFi button in Settings>WiFi.
    Close the settings app in the recents tray and reboot your iPad and see if the button returns to normal after that.
    From your home screen - not while you are in the settings app - double tap the home button and the recents tray will appear with all of your recent apps displayed at the bottom. Tap and hold down on the settings app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app. Tap the home button or anywhere above the task bar.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • On/off switch not working on iPhone - what is the problem?

    Ok the problem is, sometimes when I press and hold the on/off button, for more than 10secs in these cases, the phone does not give me the slider to turn it off. Similarly, sometimes when it is off, the phone does not switch on when I press it.
    Sometimes when I press and hold the button, I know there is a response because the phone comes out of standby. However it does not seem to "shutdown".
    Question is, is this a hardware or software problem, and is there any way I can solve this?

    reset your iPhone using ht evideo tip below
    http://movies.apple.com/movies/us/apple/iphone/2007/tips/iphone-tip-resetiphone560x316.mov

  • Has anybody experienced the monitor flickering?

    My 27" screen on my iMac began to flicker about 2 weeks ago and now the left side of the screen goes dark intermittently.  My iMac is a late 2011 model.

    See if yours is on the recall list...
    iMac (27in): AMD Radeon 6970M Video Card Replacement Program (del 'mid 2011')
    http://xlr8yourmac.com/
    http://support.apple.com/kb/TS5167?

  • After updating to version 6 my iphone 4 will not work all is see is a flashing white apple!  I cant get to the application screen.

    I updated my i-phone 4 software to version 6.  Unfortunately my phone now wont work, it doesnt get passed the initial white apple which now flashes.  I have tried holding down the power and home button for 10 seconds, it makes no difference.  when it powers back up it still doesnt get passed the white apple.  I have tried plugging it into itunes but it isnt recognised either, what can I do????

    It may be related.  Here are the troubleshooting articles depending on which type of computer you have:
    iOS: Device not recognized in iTunes for Windows
    iOS: Device not recognized in iTunes for Mac OS X

  • HT5587 Power button to turn off phone not working.... Help!

    Power bottom to turn iPhone off does not work.  Screen will turn off after a bit of no activity, but power off function when pressing does not work.  Any ideas for repair?  Thank you.

    Assuming your warranty has expired you can make a Genius Bar appointment at your nearest Apple Store and do an out-of-warranty replacement for $149. Or use Google and find a local 3rd party repair site.

  • My iphone 3gs is not working properly, when switched on it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and more often than not just resets itself.

    My iPhone 3gs is not working properly and hasn't been since about September of last year. When switched on (Quite often it won't even turn on) it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and just resets itself over and over until power is gone. Occasionally after switching on and off a few times it functions normally for a few hours and some times even a couple of days but eventually always turns itself off and goes back to the 'Update Completed' screen. Does anyone know what might be causing this and/or a way of fixing it?

    Morning JordenR,
    Thanks for using Apple Support Communities.
    You can resolve many restore issues using the troubleshooting steps documented here.
    For more information on this, take a look at this article:
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/ts1275
    Best of luck,
    Mario

  • Has anyone experienced the iphone 4s camera panorama failure where the panorama stops after taking  only one non panoramic shot? I think this happens when you switch direction of the panoramic arrow.

    Has anyone experienced the iphone 4s camera panorama failure where the panorama stops after taking  only one 'non panoramic shot? I think this happens when you switch direction of the panoramic arrow.

    Sounds like you have a battry issue but don't want to believe it.
    If a car was running fine on one tank of gas, then you filled it up with another tank of gas and it began to run funny, one might suspect that tank of gas. But let's just say coincidence blew a valve-- would you think the new tank of gas was the culprit?
    BUT WAIT!! It just might have been! The gas could have been of higher octane and put more more strain on the valves; you know, like going from 87 octane (OS6) to 93 octane (OS7) and showing you the engine was on the edge of compromise.
    Sometimes you have to go with common sense. If everything else is ruled out, it must be the battery. And if it runs fine one moment in OS6 but immediately ***** in OS7, I'd believe my battery was suspect-- though comfy-- in OS6 but the OS7 showed its true power.
    Moreover, if you had the answer-- or didn't want to believe someone's more competent advice-- why did you even call?  You've already shown that you don't know much when you asked if you could go backwards after setting up the new OS as a new phone.
    Additonally, if you're such the know-it-all, but yourself the $29 battery and put it in yourself. It's a piece of cake.
    <Edited By Host>

  • Has anybody experienced missing sent emails after updating their iPhone to IOS 5.0?  Mail composed on phone appears to send but is never delivered nor does it show in sent items. Using Exchange 2010. Any thoughts??

    Has anybody experienced missing sent emails after updating their iPhone to IOS 5.0?  Mail composed on phone appears to send but is never delivered nor does it show in sent items. Using Exchange 2010. Any thoughts??

    @Satterp
    Not sure if you were responding to me or OP - my iPhone is on 5.1.  The OP at the time of writing was on 5.0.1.
    Also, the OP and I had setup our Hotmail as an Exchange server (similar to IMAP), not POP3.

  • I got new iphone it had a problem of sleep/off button not working i replaced from care. now the replaced product had a problem that home button not working properly now what i want to do

    Igot new iphone it had a problem of sleep/off button not working i replaced from care. now the replaced product had a problem that home button not working properly now what i want to do

    Hello, krishna kumar.j. 
    Thank you for visiting Apple Support Communities.  
    I understand that you are experiencing and issue with your Home button.  Here are the troubleshooting steps when experiencing this.  
    Get help with buttons and switches on your iPhone, iPad, or iPod touch
    http://support.apple.com/en-us/HT203017
    Cheers, 
    Jason H.  

  • Has anyone experienced the mute switch / auto-rotate switch iOS bug on their ipad?

    Has anyone experienced the mute switch / auto-rotate switch iOS bug on their ipad?
    I have experienced this on iPad 1 as well as iPad 2.
    Basically, when you set the side switch to toggle screen orientation (or mute), after a period of use I will have either my sound cease to function or the ipad screen will not orient correctly.  This depends on what i have chosen the side switch to toggle.  I am not sure what causes it.  The time it takes for the problem to appear is inconsistent. Some say it is caused by third party applications.
    One can find numerous threads on here if you search for "sound on my ipad stopped working" or "orientation not working".  It appears to be the same problem. Fudging with the toggle switch settings can fix it (but it takes a weird order to get it out of its non functioning loop). 
    Here is a thread that addresses the sound issue:  https://discussions.apple.com/message/15263298#15263298

    Its only for notifications.. it is not for sound from videos or music!

  • HT1688 Has anyone experienced the 3GS phone exploding when turned off?

    Has anyone experienced the 3GS phone exploding when turned off and not in use after a period of time? Is so, what did you do to get it replaced?

    I haven't, but thanks for asking. 
    Bring your phone to Apple for replacement.  If you're in the warranty period, the replacement will be free; if not you will pay $149.

Maybe you are looking for

  • Material View Refresh Slow under 10.2.0.4?

    I have several material views that refreshed in minutes under 9.2.0.6, but are now taking hours under 10.2.0.4. I'm thinking it's in my initialization parameters. I remember the upgrade process making at least one of the HASH parameters obsolete. Can

  • Thoughts on new magic mouse

    hi I just have received my new iMac 27" today and am really overwhelmed. the only thing one needs to get used to is the new magic mouse. the fact that the scrollball click and the 2 buttons on the side are missing, means that there are 2 options less

  • Safari crashes because of ImVajraSpywareRmover

    I don't recall ever installing this plugin, but it crashes my Safari ever 10 minute. How do I get it out of here.

  • [SOLVED] Reinstalling Arch on pure systemd - Localization problem.

    Hi I have accident regarding today filesystem update, so I decide to install arch again on pure systemd from the begining. I am now on freshly installed xfce  and i just noticed my userspace is totally not localized, despite proper localization steps

  • Podcast 29

    George Jardine kindly invited email responses to his latest fine podcast. I thought I would share with you my words to George: George, I thoroughly enjoyed your latest podcast with the movers and shakers and found the general nature of the conversati