Has anyone else been disconnected despite being as...

Question

Despite a series of re-assurances from BT customer support that my broadband would not be handed over to somebody else on a different provider they have cut me off. Has anyone else experienced anything similar?

Answer 1

It's been another right royal saga with BT: you'll need a strong coffee for the full version!!
It started with a text claiming to be from BT to the effect that somebody wanted to take over my phone line {because I was moving out and they were moving in}. Being wary of scams I phoned BT customer disservices to confirm there was to be no change. Following a long series of phone calls - each of which promised there would be no break in service they switched off the broadband. They also steadfastly refused to attempt to contact the source of the erroneous requests.
A further flurry of phone calls resulted in them imposing a new phone number which worked (dont hold your breath) and further promises (yup - they were broken too) to re-instate the broadband. This was meant to happen via a phone call today. That phone call did not happen because they cut off the new number they had just set up - nor did they make any attempt to contact my mobile number.
This evening I spoke to a lovely Liverpudlian lady who, over the course of 45 minutes could only suggest we sit and wait for the team referred to above as if she did anything she would probably make things even worse.