Has anyone else been required to change their iTunes account to an email but then can't buy or upgrade apps, etc.under their original account?

Question

Has anyone else tried to ungrade their iPhone or iPad and been required to change their apple ID to an email then not been able to upgrade apps under the old ID. how did you get Apple to fix it?

Answer 1

Yes.  My ordeal started with the pre-order debacle when they cancelled my pre-order for no reason.  I got the email notification and called the number they gave in the cancellation notice.  I was told that it was a glitch in the system and that my order was not cancelled.  She had to fill out some paperwork to help them gather data on who was getting these erroneous notifications but that my place in line was not impacted - still guaranteed to arrive on release day.  I explained how important this was since it was my 15 year old son's big birthday present.  No problem.  On release day, I checked my online account and it still showed that the order had been cancelled.  I called in just to make sure I was still on for delivery and was told that my order had been cancelled and there was nothing that could be done about it.  The rep told me that if I wanted one that day, I'd have to go stand in line at the Apple or Verizon store like everyone else.  There was no offer to help me jump in the line whatsoever.  As you can imagine, I'm really ****** now that I hear there was, in fact, a way I could have been helped.  I used to love Verizon.  I, too, have been a long time customer.  It seems they have been taking customer service notes from the likes of Comcast and Time Warner.  I have completely lost faith in their ability to take care of me as a customer.  Like you, I am evaluating options to leave this sinking ship.