Has anyone else had issues saving files should hard drive issue force reinstall of Story?

In theory there should be a way to protect one's work offline to one's local hard drive.  No one has told me what I've done wrong, nor what to do to get files back.  I saved frequently to an external hard drive, saved using the procedure of "save now", i did not get any cautious messages "you need to save while online as cache or file suffixes will not  or cannot save to the local drive" nor any variation.  Curiously no one wants to talk to me to help resolve.  Anyone out there who wants their work only temporarily saved unless online?  Please reply to this thread.  Thank you.

I tried to reply in the email but some issue
trying to open the link.  reply here the best times to
chat and I will go through forum here my phone is 48078
28079 and we can remote if given a day notice
drgm

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