Have a brand new ipod touch.  Will not respond to swiping.  Have tried to reset it but no luck.  please help

Have a brand new ipod touch and the screen is completely unresponsive.  I cannot swipe the screen to configure it at all.  I have pressed the home button and on/off button to reset it but it does not have any effect.  Please could someone help.

- Restore the iPod from backup
- If still problem restore to factory settings/new iPod
- Last, male an appointment at the Genius Bar of an Apple store. you have a hardware problem.

Similar Messages

  • Brand new ipod touch will not sync?

    Bought a brand new ipod touch.  Tried to sync to iTunes on my computer.  Checked all music in library, clicked sync, ipod says it is syncing, computer says sync is complete, but there is no music on the ipod.  Have repeated process a dozen times.  Have tried automatic sync and manual sync.  Have disconnected, reconnected.  Have restarted both devices and tried again.  No error message, gigabytes show nearly nothing used up, on the computer and on the ipod, even after it says the sync was successful/is complete.  Argh, help!?

    Hi jen,
    When you say all of the Music is checked, do you mean checked in the library? When you hook up your iPod to the computer, you also have to make sure that the "Sync Music" box is checked on the Music tab for the Device Profile....
    Cheers,
    GB

  • Brand new iPod touch will not connect to home wifi

    Monday I got a brand new iPod 4 to replace my previous one, as the home button had failed unexpectedly. The new iPod is working fine, running the latest iOS but when I try to connect our secure home wifi, it won't accept the password. We have reset the password and I've reset network settings. I'm so frustrated, because everything else connects to the wifi BUT my iPod will not take our correct password. What can I do? Should I take it back to Apple? I'm already annoyed by having to get a new iPod. The last one connected just fine but now this one won't.

    Does the iPod connect to other networks?
    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings. done
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Brand new iPod touch will not appear on iTunes.

    I bought an iPod touch today, and when I plug it into the computer, it's recognized on my COMPUTER. However, the iPod icon will not show up on my itunes. I already did everything on the list for the apple troubleshoot on this topic with no luck. Any help?

    Did you enable your Menu and Sidebar on iTune?
    Ctrl+S to view Sidebar
    Ctrl+B to view Menu Bar

  • Brand New iPod Touch will not update or restore.

    Ok this is getting really annoying.  I have tried to update my Ipod touch and I keep getting the same message: The iPod "xxx " Could not be updated.  This device isn't eligible for the requested build.  So after all of that i tried to restore my iPod and i recived the message The iPod " " Could not be Restored.  This device isn't eligible for the requested build.  My Ipod is brand new and is not jail broken.  Please can someone tell we what is going on.  this is the most problems i have ever had with a apple product.

    ckoury,
    Make sure you are running the latest version of iTunes.
    http://support.apple.com/kb/TS3694#error3194
    B-rock

  • Brand new Ipod Touch will not connect to server

    Just bought my daughter an ipod touch. Pugged it up uploaded Ios 7 everything looks great except it wont let me download anything and wont let me connect to itunes. Help!! She would really love to play on it, but can't since low tech mom can't figure it out.

    Tap Settings > General > Reset > Reset Network Settings
    You will have to re enter the Wi-Fi password.
    Then try iTunes.
    If that didn't help, try here > iOS: Troubleshooting Wi-Fi networks and connections

  • Brand new iPod touch will not turn on. Goes straight to dead battery screen.

    Hello.
    I recently purchased a refurbished iPod touch to develop apps on. I have had the iPod touch for about a week and last night the iPod suddenly shut off in the middle of use. The battery was low so I figured it was simply a dead battery and I went to plug it into the charger. This morning, I tried to turn it back on after about 10 hours of charging and I got the same dead battery plug in charger screen. I then swichted it to a usb slot on my macbook and left it to charge all day for about 9 hours. Again, I turned it on and nothing, just a dead battery screen. Both usb slots on my computer are working completely fine for my other devicesbut not this. I have also tried plugging it into the wall, but I get the same results. One other possibility is that I have the iOS 8 Beta on my phone currently and I have experienced some issues with that, but not enough to brick my device...or at least I thought. I have only had this device for a few days and so far I am very disappointed that this has happened already. If anyone can help me out without having to go to an Apple store for service that would be great!
    Thanks

    So did you iPod 5th gen worked again? I had similar experience. This is my own iPod (not refurbished), so I know it was
    in great condition (I rarely used it but only for dev). I installed iOS8 Beta, and one morning, the screen won't turn on.
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    I have a suspicion it is entirely due to iOS 8 beta. Such a thing never happened to my iPod till the day I installed it.
    My theory is that it is doing something busy, or there's a bug in the "waking" mechanism, and become extremely
    sluggish to any external input, until it is done with whatever mysterious things it was doing. I am now putting it
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  • New iPod touch will not charge or sync

    brand new ipod touch will not charge or sync with my computer, i tried all different kinds of cables but nothing is working, help!

    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    Run this to help if it identifies the cause
    iTunes for Windows: Device Sync Tests
    Have you tried on another computer to help determine if you have a computer or iPod problem?

  • I have a brand new Ipod touch and it will not sync.

    I have a brand new ipod touch and I cannot get it to synch with my itunes.  I have two other Ipod Nano's that will synch up just fine.  The computer has windows XP with the latest service pack on it.  It does not recognize it as a device in windows, but sees my other two ipods.  I have the latest itunes software on it.  I even uninstalled it and reinstalled per the apple web site.  I connected the ipod touch to another cpmputer and the usb port sees it as a device just fine.  What do I need to do to this thing to get this computer to see it?

    Start here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    The iOS devices use differnt drivers than a Nano and other simple iPods

  • I have a brand new ipod touch 32gb ipod touch. Upgraded to ios 7. open music app but there is no radio tab to select!!! All online help just says, "just select it". Can you help?

    I have a brand new ipod touch 32gb ipod touch. Upgraded to ios 7. open music app but there is no radio tab to select!!! All online help just says, "just select it".
    I have looked at the "More" part but again radio is not an option.
    Can you help?

    Just wait a bit.  Turn it off, then back on.
    I don't know why, but after the update it doesn't show up right away.
    When it finally does, you will find a red icon on the bottom of the screen, on the left side.

  • I have a brand new ipod touch and it wont connect to itunes or my computer!!??

    I have a brand new ipod touch however when I connect it to my computer, itunes does not recognise it and neither does my computer. The drivers have downloaded and are showing working. I have tried uninstalling and re-installing itunes as discussed in support centre however nothing seems to work. The ipod itself just has the connect to the computer on the screen, is fully charged and when plugged in a little lock sign comes up for a second or two above the itunes icon!!! Let me know if you have any further suggestions please.

    Thanx for you suggestions, I used my old xp laptop...update software and my ipod connected however the memory is not large enough to hold my itunes library so I could see it was not the cable or the ipod at fault.
    I have tried to connect to my vista laptop again and have tried all of the suggestions in troubleshooting again...I have even upgraded to windows 7 to see if that cleared the problem....and....my computer has located my ipod but is only recognising it as a digital camera so back to the drawing board...
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  • My new ipod touch will not sync to my dlink.

    My new Ipod touch will not sync to my dlink.  My two laptops, and Ipad are already on.  I have tried resetting and still it will not sync.

    What happens when you try to connect to the Wi-Fi? Any error messages? Have you tried a hard reset of the iPod?  To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    Otherwise, work through the remaining troubleshooting suggestions in this Apple support document.
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    B-rock

  • My Ipod Touch is not responding.  I have restored, I have recovered, I have followed the troubleshooting tips. It is still frozen and I can't turn it on or off.  Is there anything else that can help?

    My Ipod Touch is not responding.  I have restored, I have recovered, I have followed the troubleshooting tips. It is still frozen and I can't turn it on or off.  Is there anything else that can help?

    Let the battery fully drain. After charing for at least an hour try a reset and restore.

  • Brand new IPOD touch does not work w Bose speaker docking station is there anything that needs to be done?. The Nano that I have works fine.

    My new Ipod touch is not working with my Bose Speaker docking station. My Nano works fine.
    Any reasons for this?

    Does Bose say it will work with your model iPod and iOS?
    Does it appear that the iPod fully seating in the dock?

  • New iPod touch will not load app store or iTunes.....safari is working fine. Also software update says it is going to take 49 hours??? Can anyone help?

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    Typically, the download speeds up. You can try when connected to another network

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