Have lost the sound on my ipad:( but it works with the earphones.i have done the mute button and restart stuff ,still no luck .help please

Hi, sill no joy with my sound on my iPad .the sound only works on one app ( Annie ) and the ring volume and it works for about 5 seconds after I switch it on . Was talking to apple and they said the reset my iPad and this will fix it .done this and it is still not working only with earphone and Annie. What next ?As they said this is unheard of as it was the upgrade to iso6 that caused this problem . Help

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Welcome to Apple Discussions.
There are a number of possible approaches to your issue. At first I thought it may be that your logic board was going out. The it sounded as if you needed to Reset the PMU. Finally, who talked about slapping it around and getting results, it sounds like it may be a loose display cable or something of that sort. Since you are completely new to Macs your best bet would be to go online and make an appointment at the Genius Bar in your local Apple Store. It costs nothing. They will look over your computer and give you an idea of what is wrong and what it will cost to rectify it.
Meanwhile, to help to identify your computer more closely, while the computer is booted go to Apple Menu > About this Mac. That will tell you the OS you have installed, the Processor speed and the computer you have. Please report this info back with you response.
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Have lost the sound on my ipad:( but it works with the earphones.i have done the mute button and restart stuff ,still no luck .help please

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