Have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian

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  • I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

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    Hi ...
    If you have anti virus software installed, you need to disable that in order to download apps.
    Apple's policy clearly states that, "all sales are final" >  iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    edited by:  cs

  • I have purchased Adobe Photoshop Elements 10 & Adobe Premiere Elements 10. I have a 2.5 year old Tos

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    What can I do to install Premiere Elements 10?

    What can I do to install Premiere Elements 10?
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    Mylenium

  • I have purchased Adobe Photoshop Elements 13 on Jan 24th and have not been able to install it.PLEASE PLEASE HELP ME!

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    ANNE

    Ok, Anne.
    Get the eye fixed first. Follow Barbara B's suggestion.
    The problem is that download. Try to get an installation disk from Adobe ?
    Ps. My wife has used Elements 6 for 5 years without an issue, but, it was installed using the . Adobe Software disk. We found 13 was really not much better..as there was a problem with converting  Canon RAW CR2 files to jpeg
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    AUSTRALIA

  • I have CD version of Adobe Photoshop Element 9. I have CD version of Adobe Photoshop Element 9. I have purchased the new Macbook which does not have DVD drive. Can I download this software over the web and install using the Serial Number I have. Thanks,

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    yes,
    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
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    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

    I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

    Static_Unit
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    Don't Have Serial Number for Premiere, Only Photoshop?
    Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
    In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
    I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
    The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
    Thanks.
    ATR

  • I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

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    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Dear Sirs, I have just purchased adobe photoshop elements 13, adobe premiere elements 13 and I am having torouble installing and finding it to work with it.  Please help.

    Please help, I just purchased Adobe photoshop elements 13, Adobe premiere elements 13 and I have no ideal how to find it on my computer.  It says it has downloaded it in my downloads but when I go to it I can't pull it up.  Which means I can't use it.  Please help me download correctly so that I can use it. Thanks

    Nitan15479421 the serial number should not contain letters.  It is likely you received a redemption code.   Please see Redemption Code Help for information on how to redeem your redemption code.

  • I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    If the code you are trying to enter has letters then you are not looking at a serial number.  A serial number only contains numbers - 6 sets of 4 numbers.
    Find your serial number quickly
    You might be dealing with a redemption code.  This is especially so if you purchased it from a store or the like.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Purchased adobe photoshop elements 12 dvd but no longer have a dvd player.  need a download version

    I purchased Adobe Photoshop Elements 12 dvd a few months ago and never loaded it onto my computer.  I have since purchased a new Macbook that does not have a dvd player.  How can I get a download version without paying for this product again?  Can I use the same serial number?

    yes,you can use the same serial number
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    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
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    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I purchased adobe photoshop elements 12 and cannot open organizer on my macbook pro 7.1  Any suggest

    i purchased adobe photoshop elements 12 and cannot open organizer on my macbook pro 7.1  Any suggestions?

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    I have tried reloading and am still getting the same result.
    I can open Editor, but not Organizer.
    I am running Mac OSX version 10.6.2.4 Ghz Intel Core 2 Duo Processor with 4 GB  memory, all standard stuff that came in the computer and I have no security software running when I do this.
    Any idea why it is not working?
    Thanks, Victor

  • I am a professional photographer of many years standing and at the moment I have a student for 12 months, who I am teaching how to use various Adobe programs, but to introduce her to video editing, I have purchased Adobe Premier Elements 13 which is less

    I am a professional photographer of many years standing and at the moment I have a student for 12 months, who I am teaching how to use various Adobe programs, but to introduce her to video editing, I have purchased Adobe Premier Elements 13 which is less complicated than the Premier Pro that I use. The program works perfectly, except for one thing.... when adding a title to the short video sequence we are working with, if I use a particular font (Metallophile Sp8) which I obtained from my Adobe Typekit, it crashes the program,.... all other fonts work perfectly....can anybody help me please?

    clivephoto
    What computer operating system is your Premiere Elements 13 running on? And what video card/graphics card does this computer use?
    From your description, can I assume that this Mettallophile Sp8 font is being recognized by Premiere Elements 13 to the extent
    that it can be seen and remains seen in Titler's list of font choices - even after the crashes?
    If you opened a new project, imported nothing, and created a text title in the Titler with this Mettallophile Sp8 font, does the program crash?
    Please review the following which discuss fonts and Premiere Elements and determine if anything in it helps.
    Fonts & Crashes with Titler
    Let us start here and then decide what next.
    ATR

  • How do I log in to Adobe Photoshop Elements 13?  I have windows 8.  Just installed and says done correctly.  /B

    how do I log in to Adobe Photoshop Elements 13?  I have windows 8.  Just installed and says done correctly.  /B

    BRIAN; THANK THE LORD FOR GOOD PEOPLE LIKE YOU THAT HELP OTHERS. ADOBE PHOTOSHOP TECH SUPPORT IS THE WORST TECH SUPPORT I HAVE EVER SEEN. I CALLED THEM AND 2 TIMES I TALKED TO INDIA OR WHEREVER, AND COULD NOT UNDERSTAND THEM. THE THIRD CALL  I WAS TALKING TO A GUY AND WAS DISCONNECTED. I TRIED TO CONTACT TECH SUPPORT ON THE NET AND THAT WAS NOTHING BUT A PROBLEM AND COULD NOT GET MY MESSAGE THROUGH. I CALLED ANOTHER # AND THEY WANTED TO CHARGE ME. THAT'S BAD. I JUST PURCHASED THE ELEMENTS 13 AND THERE IS 0 TECH SUPPORT. THANKS AGAIN BRIAN. """DINO"""

  • I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1?

    I have bought Adobe Photoshop Elements 10 last August 2013 and having problems with installing it on Windows 8.1.  Why am I having this problem?

    You can check you Adobe account online to see if the serial number is registered under your account.  If not then your only option will likely be to contact Adobe Support directly thru chat to see if they can provide you with a/the serial number. For them to do so will require you being able to prove ownership.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Have a new computer and will I my adobe photoshop elements 12 downloading and installing, do you have the setup for me.

    I have a new computer and will I my adobe photoshop elements 12 downloading and installing, do you have the setup for me
    I see only photoshop elements 13
    Thanks

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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