Have suddenly lost incoming messages for the past two years

Brought up a message that claimed to be from Verizon that began "in answer to your request..." I made no request. In an effort to find out details, I permitted remote content that Norton had blocked. This only produced an ad for free wi-fi. So I went back to my message list - only to find out that the most recent message was dated 2012. I don't delete many of my messages, so a flock of them are missing. What happened and how can I get them back?

Check if Norton has quarantined your Inbox.
It isn't a good idea to let your antivirus s/w scan your profile folder for exactly this reason. If Norton has messed with your Inbox your missing messages are possibly lost. Do you have a backup?
You can try to recover your Inbox:
http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Anti-virus_Software#Recovering_a_quarantined_Inbox
Accumulating messages in Inbox isn't a good idea either.
http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

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