Havig overall probvlems flash player not updating or not there, Cloud is asking me to log in at startup.  Was reloaded by support a month or so ago some of the same problms

How do I get in touch with an Adobe Support person to fix this issue?

If you're a Creative Cloud customer, the support information is here:
Contact Customer Care

Similar Messages

  • I can not get Adobe Flash Player to update on my Mac. It keeps telling me to close Safari even though it is closed. I have tried all suggestions on the Adobe site and always get the same results. Thanks for any help

    I can not get Adobe Flash Player to update on my Mac. It keeps telling me to close Safari even though it is closed. I tried every thing on Adobe's site to fix the problem with the same results always. I went to Mac's site as well and was told to go to Adobe for a solution. It worked fine since a new Mac in Feb. ,but it will not update now so no Flash Player ay all. Thanks for any help.

    [discussion moved to Installing Flash Player forum]

  • Flash Player Background Updater does not work

    Since FP 11.2 I was expecting all our workstations to update Flash Player automatically when an update is released. However since FP 11.3 was released a few days ago, all our users have been prompted to install the new version every day.
    Just to confirm we have "Allow Adobe to install updates (recommended)" selected in Flash Player Settings Manager.
    Is this the correct behaviour or am I missing something?

    You don't say on what Mac, and you haven't actually asked a question, but perhaps this might be helpful:
    The latest version of Adobe FlashPlayer can be obtained from here:
    http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFl ash
    You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS. Note that version 10,1,102,64 is the last version available to PPC Mac users*. The latest version, 10.2.152.25 or later, is for Intel Macs only, as Adobe no longer support the PPC platform. Note that the latest Flash Player update only works on YouTube with Safari in 32 bit mode - until YouTube correct this.
    * Unhelpfully, if you want the last version for PPC Macs, you need to go here:  http://kb2.adobe.com/cps/142/tn_14266.html  and scroll down to 'Archived Versions/Older Archives'. The first one on the list, Flash Player 10.1 is the one you download. More information here:  http://kb2.adobe.com/cps/838/cpsid_83808.html
    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb2.adobe.com/cps/865/cpsid_86551.html#prob1=uninst,os=m10.6,
    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

  • After updating, install error "Install Flash Player.exe - Entry point not found"

    My current version of Flash Player is: 11.1.102.55. Then after an Update is performed and the download is downloaded, then it tries to install the download and an error message occurs. The error message says - Install Flash Player.exe - Entry point not found - then it says The procedure entry point  SetDllDirectoryW could not be located in the dynamic link library KERNAL32.dll.
    When I try to uninstall Flash Player I get the same error message above except that it says Uninstall_Flash_Player.exe instead of Install Flash Player.exe.
    I'm running WIN2000, my current version of Flash Player is 11.1.102.55 and I’m running Firefox version 12.0.

    I believe 10.1.102.64 was the last supported version of Flash Player for Win2k.  That being said, there have been numerous users that have been able to work around the error you are receiving.  Please see this post for details:
    http://forums.adobe.com/message/4218334#4218334

  • Good evening I would please help me, IGood evening I would please help me, I have problems with flash player when update on my computer Flash Player for windows 8, gives me error in the installation that is not apply on my computer. Please help. Thank You

    Good evening I would please help me, IGood evening I would please help me, I have problems with flash player when update on my computer Flash Player for windows 8, gives me error in the installation that is not apply on my computer. Please help. Thank You

    First, confirm that ActiveX Filtering is configured to allow Flash content:
    https://forums.adobe.com/thread/867968
    Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.
    You can try to work around these issues by using Compatibility View:
    http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
    If that is too inconvenient, using Google Chrome may be a preferable alternative.

  • Adobe is not maintaining Flash Player auto-update

    Flash Player auto-update is broken. The URL that is checked by the auto-update agent has not been maintained properly by Adobe:
    https://fpdownload.macromedia.com/pub/flashplayer/update/current/sau/11/xml/version.xml
    <version>
         <ActiveX major="11" minor="4" buildMajor="402" buildMinor="287"/>
         <Plugin major="11" minor="4" buildMajor="402" buildMinor="287"/>
         <MacPlugin major="11" minor="4" buildMajor="402" buildMinor="287"/>
         <SAUConfig checkFrequency="1"/>
    </version>
    This information is obviously out-of-date, as the current full-release version is Adobe Flash Player version 11.5.502.110.
    http://www.adobe.com/software/flash/about/
    As a result, client machines relying on the auto-update process are not being patched. The client machines themselves appear to be checking properly - they have internet access and fpsaud appears to be working properly.
    There's really no point to having the auto-update facility if you're not going to maintain it. You might as well just pull it out of the product.

    This is as designed.  The silent auto update mechanism is not updated until 30 days after a major release.  However, the older style UI notifications are sent out within 7 days (and a system restart).  Hopefully the FAQ below explains how this works.
    How does the automatic update feature work in Flash Player?
    If you are responsible for updating clients within an enterprise network, we do have an option available that allows you to run your own update server and immediately push out builds silently and automatically.
    http://blogs.adobe.com/spohl/2012/04/24/it-admin-deploying-flash-player-via-background-upd ater/

  • Hi there.candy crush not loading on my mac.been playing with it via facebook.flash player is updated.please help thank you

    hi there.candy crush not loading on my mac.been playing with it via facebook.flash player is updated.please help thank you

    Have you tried uninstalling . rebooting the computer and then reinstalling?

  • Windows 7 internet security will not allow the installation of Flash Player 17 Update

    Windows 7 internet security will not allow the installation of the Flash Player 17 update.  I have tried the direct install using the IE_AX update without success.

    Hi,
    Thanks for the screenshot.  It's very helpful. Essentially, this is an issue with the internet security settings on your machine (Internet Explorer > Internet Options > Security), and not a Flash Player issue.  I Googled "internet security settings prevented one or more files from opening' and it returned numerous hits.  I'm posting a few for you, however, I'm not endorsing any of them.  I recommend you search your self and select one you feel comfortable with.
    https://support.microsoft.com/en-us/kb/2588679
    https://social.technet.microsoft.com/Forums/windows/en-US/6bd973a1-38b5-4ad2-bcf5-e90be18c c64b/your-internet-security-settings-prevented-one-or-more-files-from-being-opened?forum=w 7itproinstall
    How to fix: These files can’t be opened. Your Internet security settings prevented one or more files from being opened. …
    and there are many more.
    Maria

  • In recent weeks many websites show "blocked plug-in". Clicking onto it reveals a notice that my Adobe Flash Player needs updating but I'm not able to do it because Step 3  of the update has "blocked plug-in" in it.

    In recent weeks many websites on my OS X (10.6.8) have been showing a white patch with "blocked plug-in" on it preventing access to all of the site. When I
    click onto it a message appears stating that my Adobe Flash Player needs updating and when I have downloaded the upgrade & moved  to Step 3 I get
    a "blocked plug in" on it as well. How do I resolve this issue?
    Archeee

    When you have installed the latest version of Flash, relaunch Safari and test.
    If you're getting a "blocked plug-in" error, then in System Preferences… ▹ Flash Player ▹ Advanced
    click Check Now. Quit and relaunch your browser.
    You can also try these illustrated instructions from C F McBlob to perform a full "clean install", which will resolve the "Blocked Plug-in" message when trying to update via the GUI updater from Adobe.
    Use the FULL installer for 12.0.0.44:  Flash Player 12 (Mac OS X)
    And the instructons are here: Snow Leopard Clean Install.pdf

  • FLASH PLAYER 10.1 does not work on my 32bit browser

    the newest  version  of  FLASH PLAYER 10.1 would  not  work  on  my  32bit  FIREFOX browser.  so  I  installed  flash  player  on  a  32bit  VERSION of  internet  explorer. it worked fine for a few days till ADOBE asked me if i wanted to update  my  player.      NOW IT DOES NOT WORK  ! ! !      NOW  IT  DOES  THE  SAME  "GREEN  FLASHING  BLANK  SCREEN THING"  THAT  IT  DOES  ON  MY  FIREFOX  BROWSER  ! ! !    WHAT GIVES ? ! ? ! ? !

    Hello I have a Dell inspiron 6400 computer with window's home vista and with the latest standard Internet explorer. i was enjoying the fact that i could watch Youtube and other such sites until i was prompt to downlaod the latest version (10.1) flash player. which like anyone else I did, but not the mcfee anti virious as it would be inconflicsion with Norton anti virious.
    Now when i go to view a youtube etc I just get a blank or black screen.
    Please how can i rectify this problem
    ta,

  • Adobe Flash Player 10.1 is not working

    Hallo,
    My problem is that everything that uses flash player, does not work at the moment and says that I need the latest version. (I cannot see a video on you tube for example.)
    I downloaded AFP 10.1 several times (install-uninstall-reboot several times), I even checked the "Add-remove programms" and the "Adobe Flash Player 10 Active X" is there, but when I get to see a youtube video it says again to get the latest version. Each install was successful, but it still doesn't work.
    Here's some information about my computer in case of a need :
    Windows XP Professional
    Internet Explorer 8
    Norton 360
    and I also have some issues with pop-ups (I don't know if this is related)
    Note that:Today I was asked to update the AFP on the firefox and I did and until now it works perfectly.
    (I use both firefox and internet explorer)
    If anyone could help me , I would be very grateful...

    Hi Eidnolb,be careful, long post following  :
    Yes of course I kept MBAM on my desktop as a shortcut (was actually installed in C:\Program files) and it became my new friend .
    I am so suspicious now on everything that I am scanning my pc everyday!!
    I saw the scanning works without disabling Norton components, but you still think I have to do it , right?
    As for the Java, ok with the update.Now I have Java 6 Update 21.
    FF plug-ins
    In Firefox I actually got a message that 2 new add-ons have installed: Java Console 6.0.21 and Java Quick starter 1.0
    The other "extra" add-ons (2nd category from left) are:
    Microsoft.NET Framework Assistant 1.1
    Norton IPS 2.0
    Norton Toolbar 4.6
    and on the category "add-ons" (4th category from left) I found:
    Adobe Acrobat 9.3.3.177
    Google Update 1.2.183.23
    Java Deployment Toolkit 6.0.210.7
    Java (TM) Platform SE 6 U21
    Microsoft DRM (DRM Store Netscape Plugin) 9.0.0.4503
    Microsoft DRM (DRM Netscape Network Object) 9.0.0.4503
    Mozilla Default Plug-in 1.0.0.15
    Shockwave Flash 10.1.53.64
    Windows Media Player Plug-in Dynamic Link Library 3.0.2.629
    Windows Presentation Foundation 3.5.30729.1
    IE add-ons
    All add-ons
    Microsoft Corporation
    Search
    Windows Media Player
    XML DOM Document 6.0
    Free Threaded XML DOM Document 6.0
    XSL Template 6.0
    XML HTPP 6.0
    Google Inc
    Google Side Bar
    Google Toolbar Notifier BHO
    Google Toolbar Helper
    Google Toolbar
    Sun Microsystems,Inc
    JQSIEStartDetectorImpl Class
    Java(tm) Plug-In 2SSV Helper
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21
    isInstalled Class
    Symantec Corporation
    Symantec Intrusion Prevention
    Symantec NCO BHO
    Norton Toolbar
    (All these 3 are disabled)
    Adobe Systems,Incorporated
    Adobe PDF Link Helper
    Adobe PDF Reader
    (Not verified) Microsoft Corporation
    XML DOM Document
    XML DOM Document 3.0
    XML HTTP 3.0
    Cureently loaded add-ons
    Symantec Corporation
    Norton Toolbar
    Symantec NCO BHO
    Symantec Intrusion Prevention
    (All these 3 are disabled)
    Google Inc
    Google Toolbar
    Google Toolbar Helper
    Google Toolbar Notifier BHO
    Google Side Bar
    Adobe Systems, Incorporated
    Adobe PDF Link Helper
    Sun Microsystems,Inc.
    Java(tm) Plug-In 2 SSV Helper
    JQSIEStarDetectorImpl Class
    Run without permission
    Microsoft Corporation
    InformationCardSigninHelper Class
    HtmDlgSafeHelper Class
    Tabular Data Control
    Microsoft Shell UI Helper
    Windows Media Player
    XML DOM Document 6.0
    Free Threaded XML DOM Document 6.0
    XML Schema Cache 6.0
    XSL Template 6.0
    XML HTTP 6.0
    Scripting Dictionary
    Free Threaded XML DOM Document
    (Not verified) Microsoft Corporation
    XML DOM Document
    XSL Template
    XML Schema Cache
    XML DOM Document 3.0
    Free Threated XML DOM Document 3.0
    XML Schema Cache 3.0
    XML HTTP 3.0
    XSL Template 3.0
    XML Data Source Object 3.0
    XML Data Source Object
    Sun Microsystems,Inc.
    isInstalled Class 6.0.210.7
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21  6.0.210.7
    Java Plug-in 1.6.0_21  6.0.210.7
    Deployment Toolkit  6.0.210.7
    Adobe Systems,Incorporated
    Adobe PDF Reader
    Google Inc
    Google Update Plugin
    Download controls
    Sun Microsystems, Inc.
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21
    Java Plug-in 1.6.0_21
    It's clear now that some java add-ons have been installed!
    On the Add-Remove programms there are some that I don't know, take a look and if you know anything,please be so kind-as always-to tell me.
    -High Definition Audio Driver Package-KB835221
    -Marvell Miniport Driver
    -NVIDIA Drivers
    and some others Microsoft NET Framework
    (I think that the technician may have add them when I did a format to my pc)
    and I removed Apple software update, cause I didn't know what this was.
    I told you that this would be a long post..but now I'm through..
    Waiting for next step (no rush,take your time Eidnolb)
    BIG thanks to you!!

  • Trying to download Adobe Flash Player but it will not accept my Mac password. Any ideas?

    Trying to download Adobe Flash Player but it will not accept my Mac password. Any ideas?

    Yipper45 wrote:
    Trying to download Adobe Flash Player but it will not accept my Mac password. Any ideas?
    Where are you trying to get Flash Player from? Downloading is different from installing but many malicious websites offer to supply Flash Player as a means of installing malicious software and gathering personal information (e.g., passwords). You should get Adobe Flash only from Adobe and this link lets you download the full installer (Mac OS X (Intel) DMG) and run it locally. At that point OS X will ask for your password and if you've been using it successfully for other purposes (e.g., changing some items in System Preferences), it should work there too. Note that once Flash Player is installed, a Preference panel is installed too, and in it you can authorize Adobe to update Flash automatically.

  • I have an ebook that needs a flash player to play? Is there anyway that that next update will be a le to read this type of format

    I have an ebook that needs a flash player to play? Is there anyway that that next update will be a le to read this type of format

    Johnathan Burger wrote:
    No.
    Flash is never coming to ios.
    Adobe has discontinued mobile flash for all devices.
    Take a look at bluefire reader.
    Wow, are you serious?
    That really ***, I have been playing with mine and can't believe I can't use 3/4 of the sites I like on it.
    My Android tab runs Flash just fine, and has done so for 2 years. Are you suggesting one day Adobe is going to break in my house and uninstall it?
    I don't understand this at all, it seems at every turn I try to use this thing like my android tab and I simply can't, all I've found so far to actually be able to do is use iTunes for everything... pretty lame and something I'm not going to do when I can get this content free on all my other devices.
    This is truly a shame. I was really hoping I was just doing something wrong. Glad I only spent $50 on it at a garage sale.

  • Adobe Flash Player - Latest update 10.2.152.32 - It starts to download at an extremly slow rate and gradually gets worse. When I cancel it is showing 31 minutes to completion. Can this be resolved?

    When checking Firefox plugins it confirms that I am update with version 10.2.152.26. However other sources show that there is a later update 10.2.152.32

    @MFC_0809,
    Thanks for posting the screenshot, which confirms which installer (there are several) is being problematic.
    Please try the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.
    Haravikk the Horse,
    Do you license Flash Player?  That is not a public download URL for Flash Player, so curious as to where you obtained that URL from.
    Maria

  • Flash player 11.5 does not open background pictures of my website

    Flash player 11.5 does not open background pictures of my website scilang.com as well as many others'. 11.4 is ok.  However, 11.5 has really messed it up.
    I tried it with IE9, Chrome, Firefox. No. No with Flash Player 11.5. Why are such things happening all the time?

    I can't comment publicly on dates for future releases, sorry. 
    For users that have selected "Allow Adobe to Install Updates" during installation, they will automatically get the update as soon as it becomes available.  There is some lag in uptake in general (we're really only about halfway into the adoption curve for Flash Player 11.5), so the problem won't be resolved overnight.  If you have access to the source, you may want to update your content temporarily to work around the issue.  If it's just a generic slideshow, you might want to consider replacing it with an AS3-based alternative.  Lightroom distributes a nice flash-based slideshow, for instance.
    There are a couple actionscript-based workarounds you can implement in your content until the next Flash Player 11.5 maintenance release has been deployed to the general release audience.
    There's one workaround here:
    http://forums.adobe.com/message/4841531#4841531#4841531
    The root of the issue is that the onEnterFrame event isn't getting emitted by MovieClips that embed JPEGs in ActionScript 2 content.  This was an unfortunate side-effect of an unrelated graphics optimization.  We have tests that check that onEnterFrame is emitted, and that JPEGs are rendered, but not one where we confirm that a SWF embedding a JPEG emits an onEnterFrame event.  Because the change was isolated to AS2, we didn't see it in our manual URL testing either, as that testing tends to focus on the most popular sites on the web, which usually host newer AS3-based content.  We've added tests to cover this case to prevent it from breaking again in the future.
    Anyway, apologies again for the inconvenience.  Hopefully this information will help you workaround the problem until the next update goes out.

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