Having deactivation / licensing issues

I NEED SOMEONE TO HELP ME OUT OF THIS HOLE I'M IN!
I recently bought a new Mac and used migration assistant to transfer everything. I am having trouble deactivating Flash Pro on my old Mac so that I can activate it on my new Mac - it keeps saying I have connection issues, even when I use Adobe's several methods to verify that I can connect to their https and activation sites.
Tghe last step in troubleshoot this was to chart with an Adobe agent - see what transpired during my chat session below below - what started out as a request for connect assistance turned into a licensing issue! (I redacted the tech's name, the serial number and other personal info - if there is someone out there at Adobe that can helop me and needs this info, I will share it with them under separate cover)
XXX: Hello! Welcome to Adobe Customer Service.
JD: thanks
XXX: You are welcome.
XXX: May I please have your email address registered with Adobe?
JD: XXX.net
XXX: Thank you.
XXX: I understand that you are not able to deactivate the product.
XXX: I will be glad to check and help you in this regard.
JD: Yes. I am trying to do this on my old Mac so that I may activate it on my new Mac.
XXX: May I have the serial number of the product you are referring to?
JD: XXX
XXX: Thank you.
XXX: I require 2 to 3 minutes while I check on this activation error, is it okay if I put you on hold?
JD: yes
XXX: I see that the serial number you have provided is registered under different account.
XXX: Can you please verify the email address?
JD: I recently changed my email address to XXX but I don't think I changed this on my Adobe account yet.
XXX: Sorry, The product is registered under different account.
XXX: May I know where did you purchase the product?
JD: I purchased it used on Ebay and had the license transferred to me in 2009. I've been using it ever since on my old Mac. When I log into my Adobe acct using XXX this product shows as mine.
XXX: In this case I request you to contact the point of purchase.
JD: I'm not sure why there is an issue - I successfully registered this software 5 years ago on your site and have been using it ever since. I shows up as mine on YOUR site!
XXX: I see that the product is not existing in different account.
XXX: Sorry for typo.
XXX: I see that the product is existing in different account
XXX: Ebay is not the authorized reseller of Adobe. In this I request you to contact the point of purchase.
JD: Then it appears that you need to remove it from the other one so that it is only showing in mine. I own this software - it is in my hands! It is showing as registered under my name in my adobe account.
JD: I bought it from a private individual and used Adobe' transfer of Adobe License form to put it under my name in 2009. I need you to elevate this to your supervisor. Like I said, I've had this software registered under MY ACCOUNT for 5 years!
XXX: I see that the product is not registered in your account.
XXX: Please login to your Adobe account and check it.
XXX: The serial number you have provided is not registered in your account.
JD: I'm in there now - logged in as Jerome DellaPietra via XXX. I own XXX, XXX, Flash Pro 9, XXX, XXX, XXX, and XXX. I'm looking at all of these in the "My Products" page
XXX: Okay.
JD: Both the numbers on my software and what shows in My Products page match exactly!
XXX: Please see if the serial number you provided is existing in under your account.
JD: YES
XXX: I am sorry. I see that the serial number is not registered in different account.
XXX: I double checked and see that the serial number is registered under different account.
JD: Then remove it. I own this software. It is mine. I successfully registered it with Adobe 5 years ago. It is showing as one of my products
XXX: Since you bought the product from the non authorized reseller we will not be able to see it in your account.
XXX: You can remove it from your end.
XXX: Is there anything else I can help you with?
I gave up with him after that. I need someone at Adobe that can fix this for me. I own this software. It is in my hands! It shows up as mine on my "My Products" page! I still have the original transfer of license form showing the original owner! HELP!

Hi, jwilder. Let's try to resove that. To verify, is it happening even if the battery saver is turn off? Did you check if all system apps are updated? To do this, scan the QR codes from here: Nokia Windows Phone 8 App Updates. You may also try deleting the non-functioning Wi-Fi network from the Settings > WiFi > manage(advanced) > Known networks, tap and hold on the network name and select Delete. From the Known network, make sure that the selected one is set to connect automatically.
Keep us posted.

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