Having issues running the creative cloud installer.
I have downloaded the installer for the creative cloud. When I try to open the program the following message appears:
I am running Windows 8.1 and I have already tried to download it, used the adobe creative cloud clean up tool, and cannot find anything that is running. I have also tried to find any other file that I could uninstall and could not find anything in my Programs list.
Any help would be appreciated.
restart your computer and before doing anything else check task manager for adobe programs running and shut them down. then install.
Similar Messages
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I can download and run the installer, but it gets to the end and then just closes and nothing happens.
Is there a way to fix this so that I can install & run CC on my computer?Gemmas79157085 have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?
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I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?
Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath. -
OS: 10.9.4
For about 2+ weeks I've been getting the following message in the Creative Cloud App:
Download Error
The Creative Cloud installation is no longer working
uninstall and download again from http...
I've searched through various discussions and followed every suggestion I had come across, including:
Uninstalled/reinstalled Creative Cloud
Renamed files in the following directories:
~/Library/Applications support/Adobe/OOBE
/Library/Applications support/Adobe/OOBE
~/Library/Applications support/Adobe/AAMUpdater
/Library/Applications support/Adobe/AAMUpdater
Deleted files in above-listed directories.
Checked all network settings including proxy, DNS, etc.
Logged in as myself, I launched Creative Cloud as root (sudo /path/to/app)
Between each step I uninstalled/reinstalled the Creative Cloud app. The logs (in ~/Library/Logs/) don't show any major issues, other than claiming that a preference file can't be read. I tried deleting all preferences related to ACC and the log continued to show the same message.
Any suggestions outside of the standard list of fixes would be most welcome, at this point I'm ready to cancel my CC subscription, I feel Adobe made a big mistake by changing to this format. When it works, it's great, but when it doesn't it causes loss of productivity and immense frustration.Tried this with no success. Although, your mention of permissions led me to launching Disk Utility and repairing permissions. I then noticed my hard drive had a failing S.M.A.R.T. status. I swapped out the hard drive and restored from Time Machine backup, repaired permissions, uninstalled Creative Cloud, repaired permissions again and removed all files mentioned in my original post. I then reinstalled and: still get the same dang error! This is ridiculously frustrating.
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Anyone else having this issue? The creative cloud comes up blank and I'm unable to install lightroom or photoshop. I'm using Windows 7
That's not how to get the trial version. Try one of these:
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh
Hal -
I'm having trouble updating the Creative Cloud.
I'm having trouble updating the Creative Cloud. I can see that there are 21 updates but every time I try to install them I get an error (49).
Without system information nobody can say anything. Generalyl you may need to run the Creative Cloud Cleaner Tool, reinstall the apps and try again.
Mylenium -
I just adquired a license to use Photoshop & Lightroom CC.
Unfortunatley, when I start the CREATIVE CLOUD INSTALLER, the installation bar reach maybe 70% and then everything desappear and nothing results installed on my iMac
I checked DESKTOP and APPLICATIONS directory... but, no Adobe CC there:(
How can i fix this problem?
Somebody have the some problem!?Yes, as Shootistbond007 said, this is a user's forum. Adobe staff does come on here to help out once in a while, but for the most part it's just us users.
Where is says "member" on my icon it will have an orange box that says "staff." There is also the MVP badge for "Most Valuable Participants" which is orange too.
Here are a few links that might be useful to you: Error "Failed to Install" Creative Cloud Desktop application
creative cloud desktop failed to install
My creative cloud app wont install
If those aren't of any help to you, try contacting Adobe directly: 1 (800) 833-6687
Contact Customer Care
Benjamin -
Any advice for not being able to download the creative cloud installer?
Lisalynn33 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.
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Hi,
I downloaded the Creative Cloud Installer, the installer initializes but that's it. It doesn't install. There a reason I miss? (OS X 10.9.5)
I made an abo for the CC, Student version, downloaded the CC Installer, but every time I double click it to install, ist just initializes, and as the bar is HALF full, the window disappears and nothing. It doesn't install or anything.
I tried re download, re tried to install, I tried a re start. No luck.
So what am I missing?
I can't install any desktop application without the creative cloud?
Thanks for any help!Never mind.
Found a way by trashing AAM Updater, the OOBE, AAM an ACC itself and so on, and cleaned it all with CC cleaner.
But this was a very complicated way for a non-IT person to do, especially when everywhere you can read "Just Download, Install an go!"
No plus points.
Regards. -
I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window? I'm trying to get a trial version of CS5.
You do not need to involve Creative Cloud to install/try the trial version of CS5...
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html -
The creative cloud installs but i do not see any apps to install
the creative cloud installs but i do not see any apps to install
Without knowing anything about your system and other details we can't tell you much.
Mylenium -
I am trying to download the Creative Cloud with Photoshop and Lightroom. It doesn't load and I actually let it run all night and it still didn't load. I uninstalled Creative Cloud and tried again. What am I doing wrong? Could it be that I am using wireless?
Hi Rickeee48,
May I know what is the error you are getting when you try to download Creative Cloud. Also you can follow the below link it may help.
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Regards,
Prabs -
The Creative Clouds Installer Window stays blanc...why?
When I tried to download more programmes, like Adobe Illusttrator, the Installer Assistent Window stays blanc, it´s strange, how can i change it?
Hi IdaVeverica,
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Regards,
Akshay -
I can't get beyond the creative cloud installer
I've just moved from a PC to a MAC and am trying to download the Creative Cloud and the Apps I use but can't get past installing the CC installer!
Hi Stephen,
did you act upon instructions of
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Insta ll and use Creative Cloud products
.. if still necessary, please contact support and use the chat by clicking through the questions of http://helpx.adobe.com/contact.html
Hans-Günter -
The Creative Cloud Installer.app is not opening
I have paid the yearly fee for Photoshop. The Adobe Creative Cloud Installer.app is not opening.
Jbmishner do you receive a specific error message? What version of Mac OS are you using?
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