Having problems with iTunes on Windows 7 64bit
I'm having problems with my iTunes with windows 7. I have done everything you possibly can from Apple support section and nothing seems to work.
Well my problem is that iTunes cannot connect to my iPad or iPhone. Both of these devices work fine with my fathers computers but somehow they don't work on my computer.
When I connect my iPad to my computer, unknown error will pop from iTunes. And it thinks my iPad is iPhone, wierd (or does iPad have iPhone operating system or something?). It does samething with my iPhone too, unknown error.
If anyone has had same problems that I do and somehow solved the problem, would you please assist me?
Well now it seems that I have another problem too. Now my iTunes can't find my iPad at all, no error messages or anything.
Now the error message was one of these 4: (0xE8000065)(0xE800000a)(0xE800006b)(0xE8000001)
I can't remember which it was because I can't get any error messages anymore.
By the way, here is a list of what I have done already to make things work.
-uninstalled/reinstalled iTunes 9.1 many, many times in different folders too.
-updated all my drivers
-checked that windows can find my iPad and it does.
-Shut down my F-Secure firewall ect. and trying to connect iPad then.
-I have done everything what you possibly can from this site http://support.apple.com/kb/TS3221
-my USB ports work fine with every other devices like my 500gb harddrive, mouse, keyboard ect. and I have tried to disconnect every other USB devices except iPad and still not working.
I'll try deleting my USB drivers now, reinstall them and even if after doing all that and iPad still not connecting to iTunes.. well then it's our of my league, I don't know anything more to do.
Oh, and by the way. I called to Apple support and they only said that there shouldn't be any problems with Windows 7 and iTunes and they couldn't help me very much.. And my iPad works fine with other computers that are in my house.
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Hello,
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The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
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" When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs."
Correct.
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Perhaps Bob will see this thread, he is the professor in these cases.
You do not use a WEP password but wpa/wpa2 on router and equipment.
All equipment connects to WiFi, but for your iPad.
Even with all other equipment WiFi off, you cannot connect your iPad.
Your iPad connects to other WiFi nets correctly.
All resets etc done on iPad and Router.
Still I am not sure it is your router for sure, frustrating...
I want to test 2 other things:
1. in your iPad, set everything OFF in Settings/Cellular, turn off/then/on your WiFi, and see whether it will still not connect...
2. If that does not do it: disconnect the router as well as the modem from the power, for 15 seconds, then reconnect the modem, let it fully start, then reconnect the routet let it fully start, turn of your WiFi in iPad, then on, and see whether it will connect. -
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I am having problems since christmas update downloading continous mixes on albums. They eventually do download after a while,I get them from the cloud but they do not download when I purchase them. Previously everything was ok. What the story morning glory?
having problems with iTunes Match?
Yes, many people are. If you are one of them, check out the forum devoted to iTunes Match. -
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I am having problems downloading iTunes in Windows 7
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For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
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tt2 -
Lately I've been having a ton of problems with iTunes and my iPod Touch (4th generation). Lots of error messages such as can't connect to itunes store, incompatible application, ipod detected but not identifiable, invalid response received from device, unknown errors [mostly (0xE8000001)], problem with audio configuration, etc. I've done everything I could think of. Uninstalling iTunes (with all the components) then reinstalling with the newest version (10.6.3.25), running diagnostics and such. If it does appear (about 2% of the time) then iTunes freezes and/or it won't sync. I also try to change some info (song title, artist, artwork, etc)(when it DOES come up) and it shows up on itunes but not on my ipod. My ipod appears on my computer but not in iTunes under devices like its supposed to. I've been to all the support threads I can possibly find and NOTHING has helped. I also had the latest version for the ipod touch (5.1.1). And I've never had any issues with iTunes or my iPod touch before. I know I should probably try restoring my ipod but I absolutely do not want to do that unless I have to because i have a lot of music, apps, movies, etc I'm not able to back up. Also, I'm using a Windows 7 computer. Please Please help if you can, I am frustrated because I can't do anything.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2 -
Problem with iTunes in Windows XP
I am having a problem loading iTunes in Windows XP service pack 2. Every time I click on it, it seems to load for a little while, and then a window pops up saying "iTunes has encountered a problem and needs to close". When I clicked on the details tab, it showed me a bunch of stuff I couldn't understand. Here's what it said:
AppName: itunes.exe
AppVer:7.6.2.9
ModName: unknown
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Offset: 00000000
How do I get iTunes to work right?The first question, Have you installed any of the following:
ACE & K-Lite mega codecs package, QT alternative, Storm codec, WinAVI video converter
These are know to cause troubel with Quicktime and must be uninstalled before proceding.
It is also a good idea to go to your Control Panel and try to launch QUicktime preferences - you need to be in classic view to see it.
Post any error message in full. This error message can give a clue to the presence of problem codecs if you are not sure.
Next do a removal of Quicktime with installer cleanup, followed by an install of the latest version.
I will give a method for complete removal, cleanup and reinstall of iTunes, Quicktime and related components, but in your case it may be possible to just do the QUicktime part. Don't forget to delete the recommended files from your system32 folder.
== uninstall with cleanup ==
Download a fresh copy of iTunes and the stand alone version of Quicktime
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes. -
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thanks in advanceAt present Windows 8 is not compatible with any publicly available version of iTunes.
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Try the following user tip:
Troubleshooting issues with iTunes for Windows updates
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