Having purchased onetoone, i cannot book it,keeps saying invalid password

I have recently purchased the apple mac pro. At the same time I purchased the onetoone voucher which I was told I could book on line. Once home, I went onto the website to make arrangements,but found that I couldn't.It keeps saying invalid password. I have even changed my password,logged out and then logged back in to do it, but it still says the same. I am totally frustrated. I rang the apple store but was just put through to some automated service. After 25 minutes in a queue, I gave up. I wanted to save myself another trip to th Apple store, just to book the onetime. Can anyone advise me.....what am I doing wrong???

You probably need to call Apple directly in the morning. They can help you with a password reset issue.

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Having purchased onetoone, i cannot book it,keeps saying invalid password

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