Having Trouble Downloading Illustrator CC

I need help on how to install Illustrator on my computer desktop.
Every time I log in to Adobe Creative Cloud app, I keep getting the message that I am signed out.
I did contact someone from Adobe Customer Service and he/she said that I need to contact my network service provider (which is probably Cox Communications, whom I receive Internet service).
What is the problem?

Have you tried these things?
http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

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