Having trouble installing photoshop or lightroom through creative cloud installer

My correct password is not being accepted by creative cloud install and not letting me download photoshop or lightroom free trial. Please can anyone help?

Was meant to read creative cloud installer not install

Similar Messages

  • I am having trouble installing photoshop Lightroom.  I have the S/N #... I need it to be confirmed and activated so i can receive an email to activate the system to my computer.  I am not sure how to go about doing so.

    I am having trouble installing photoshop Lightroom.  The program is installed and has some sections blocked off.  I have the S/N #... I need it to be confirmed and activated so i can receive an email to activate the system to my computer.  I am not sure how to go about doing so. 

    If you have a serial number, you simply need to enter it into the proper fields.
    Since you don't say what version of Lightroom, and what sections are "blocked off", let me guess that you have Lightroom CC, and you need to enter the serial number to turn it into Lightroom 6. Here are the instructions: Adobe Photoshop Lightroom Help | Serialize Lightroom CC trial to activate as Lightroom 6
    And if that's not the right assumption, then please give us the details.

  • Having trouble installing photoshop cc!

    I'm having trouble installing photoshop cc through the creative cloud app. My PC is windows 8, I'm sure that's not a problem, right? It takes a long time to move up every percent and then after 10% it says that it failed to install nothing else. Another time it just said error. I need help please! I need this program ASAP! Thank you!

    This is what pops up when I click on "More Information"
    Exit Code: 6
    Please see specific errors below for troubleshooting. For example,  ERROR: DF016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 1 error(s)
    ----------- Payload: Camera Profiles Installer 8.0.0.0 {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} -----------
    ERROR: DF016: Cannot create directory at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{56DCC6F4-322E-42DA-A5DA-26BAD28C1E10}' for asset extraction. Error: 1392. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

  • Having trouble installing Photoshop & Illustrator on Mac OSX 10.7.4

    Hello Im having trouble installing Photoshop CS6 and Illustator CS6. I am geting the following errow while trying to install in Creative Cloud Download Manager:
    Exit Code: 34
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 0 error(s), 0 warning(s)
    FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.2.10.0' information not found in Media_db.
    What should I do? I've installed them before, but uninstalled them both. Now I am getting the following error. Thanks! Any help will be appreciated.

    It is difficult to determine the point of failure from your install log summary.  I would recommend reviewing the install logs in their entirety to locate the exact error.  You can find details on how to accompplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Having trouble installing Photoshop on Mac OSX 10.7.4

    Hello Im having trouble installing Photoshop CS6 and Illustator CS6. I am geting the following errow while trying to install in Creative Cloud Download Manager:
    Exit Code: 34
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 0 error(s), 0 warning(s)
    FATAL: Payload '{9FC6805B-9FD9-410A-A620-51D58644999D} Camera Profiles Installer_7.1_AdobeCameraRawProfile7.0All 6.2.10.0' information not found in Media_db.
    What should I do? I've installed them before, but uninstalled them both. Now I am getting the following error. Thanks! Any help will be appreciated.

    There are a number of thread on this.  So it might be faster for you to do a web search exit error 34 photoshop to find solution.

  • Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??

    Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??

    there are two files for win os, an 7z and an exe.
    download both, place both in the same directory and click (or double click) the exe.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • Having trouble installing Photoshop elements 12 (dvd version) for Mac

    Having trouble installing Photoshop elements 12 (dvd version) for Mac. It says "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem." What do I do???

    Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

  • Photoshop 13.1 for Creative Cloud Installation failed. Error Code: U44M1P7

    So, Lion won't let me deactivate, so I can't use the updates that I just bought with signing up for the Cloud, so I tried installing on my Mountain Lion Macbook and this is what I get...
    Photoshop 13.1 for Creative Cloud
    Installation failed. Error Code: U44M1P7
    Please Help, somebody!
    Spent about an hour with Adobe Tech support just trying to figure out why I couldn't deactivate my product, only to find I had to close the chat room and the advice still didn't work.
    Very frustrated, here!  I have no updates on either computer, now!

    Hi Jules,
    Sorry to hear about your difficulties.
    My recommendation would be
    - Uninstall PS via Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
    - Create a new user with Admin rights, log out of your current account and into the newly created one
    10.7 http://support.apple.com/kb/PH4600
    10.8 http://support.apple.com/kb/PH11468
    - Reinstall Photoshop CS6 via Adobe Application Manager
    - Try to update to 13.1 using Help > Updates in Photoshop CS6
    -Dave

  • I want to see my app through Creative Cloud Installer, but they said there is an error??

    I want to see my app through Creative Cloud Installer, but they said there is an error??

    Te has dirigido a un Foro de Usuarios, en español.
    Comenta por favor en detalle el problema. Gracias.

  • Having trouble installing Photoshop  Elements 13. [was: I wonder if somehow I might have went to Creative cloud because something crossed my screen, but I am not used to doing this so]

    I could really use Customer Service help. I received Photoshop Elements as a gift for Christmas...I waiting until i got a new laptop so that I could use that as i was having trouble with older computer. However, I am having trouble installing the software...I swear the dvd added the programs, and I saw them in files explorer i think, but then I cannot find or I was not even able to add the serial number to my knowledge, because it was blank...no keystrokes were shown...and i don't see the program anywhere...Could I have down something wrong and it is somewhere in the cloud?

    Thank you. That's what I first thought that I didn't need to do anything
    but install from the dvd drive. However after the agreement, it asks me to
    sign in at adobe. (Sorry, I'm a little tired of looking at this right
    now)...I'll try again tomorrow.
    There is no one that I see how to start using the program as I must sign
    in. However, I have never been able to get the number to your firm. Or get
    the correct number... I think I clicked on a learning tutorial or browsed
    Adobe's website to learn more, but got caught up in all the details.
    I never uninstalled virus protection to run it because I thought that it
    would ask. I'll try again tomorrow I am frustrated. Thank you for your
    patience. I appreciate it totally. It's really sad cause I really wanted to
    create. I have wanted this for a very long time and I can't believe how
    difficult this has been. It would be really nice to know what is really
    wrong. I must not be seeing something or I've done something.
    On Mon, Apr 6, 2015 at 10:08 PM, Ned Murphy <[email protected]>

  • Trouble installing Photoshop CS5 with Adobe Creative Suite Premium

    Hello all,
    I am having trouble installing Adobe Photoshop CS5 as part of an upgrade of Design Suite Premium.  All other program that are part of the CS5 suite install and operate fine.  The error messages I am getting are below.  The upgrade is from CS3 to CS5.  We are running Windows 7 Enterprise 64 Bit.
    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 7 fatal error(s), 18 error(s), 10 warning(s)
    WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
    WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
    WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
    WARNING: OS requirements not met for {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
    WARNING: Unable to read Adobe file version for file path 'C:\Windows\Fonts\KozGoPro-Heavy.otf'
    WARNING: Unable to read Adobe file version for file path 'C:\Windows\Fonts\KozGoPro-Regular.otf'
    WARNING: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MinionPro-BoldIt.otf'
    WARNING: Unable to read Adobe file version for file path 'C:\Windows\Fonts\MinionPro-It.otf'
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    ERROR: Unable to find file
    ERROR: Error code: 2
    ERROR: Unable to find file
    ERROR: Error code: 2
    ERROR: Unable to find file
    ERROR: Error code: 2
    ERROR: Unable to find file
    ERROR: Error code: 2
    ERROR: The following payload errors were found during install:
    ERROR:  - Recommended Common Fonts Installation x64: Install failed
    ERROR:  - AdobePDFL x64 CS5: Install failed
    ERROR:  - Adobe Photoshop CS5 English Language Pack_x64_AdobePhotoshop12-en_US_x64: Install failed
    ERROR:  - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
    ERROR:  - Adobe Photoshop CS5 English Language Pack_AdobePhotoshop12-en_US: Install failed
    ERROR:  - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure
    ERROR:  - Required Common Fonts Installation x64: Install failed
    ERROR:  - AdobePDFL CS5: Install failed
    ERROR:  - Recommended Common Fonts Installation: Install failed
    FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BAE5212B-6651-4AD8-B26A-1B284D2665C6}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobePDFL9.9-mul\Assets2_1.zip'. Error 0
    FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E39A5ABD-516B-46F9-A042-694BBA6A4E08}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobeFontsRecommended-mul\Assets2_1.zip'. Error 0
    FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{17C6080E-F475-4B49-A30C-EEB85673E999}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobePDFL9.9_x64-mul\Assets2_1.zip'. Error 0
    FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{11C0657F-2BD4-4CBC-87F3-9455DC91886E}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobeFontsRecommended_x64-mul\Assets2_1.zip'. Error 0
    FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{7F9C94CD-0BAC-4F8F-8990-6A5886F4D550}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobeFontsRequired_x64-mul\Assets2_1.zip'. Error 0
    FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobePhotoshop12-Core\Assets1_1.zip'. Error 0
    FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}' from zip file 'D:\Users\us28354\Desktop\Adobe CS5 Design Premium\Adobe CS5\payloads\AdobePhotoshop12-Core_x64\Assets1_1.zip'. Error 0

    Yes, your fonts are locked. This is a known issue with different older versions of Adobe products if they are mixed. You need to take ownership and set their permissions to full access. There is some article on it in the knowledge base, but you might just as well do a web search on a more generic level about such procedures. An abbreviated summary of how to is contained in this article on my page (Security section).
    Mylenium

  • Having trouble installing photoshop

    Hi there,
    I have trouble installing Photoshop for my mother, she bhought it at Media Markt in Trier / Germany and now Iam trying to install it on her Laptop but it will not take the serial number! Can anybody help?

    There are a number of thread on this.  So it might be faster for you to do a web search exit error 34 photoshop to find solution.

  • Photoshop not visible through Creative Cloud?

    I have a previous version of Photoshop C6  and bought a creative Cloud account to access current C6 content/updates. I do not see any other C6 installed on my Mac Mavericks 10.9.4 through Creative Cloud other then the previous installed C6! Am I simply duplicating the software? The reason I have purchased Creative Cloud subscription is to access new content also I have few issues with HDR toning and ruler for example which I can not rectify on my original version. What am I doing wrong with the Creative Cloud or worth just cancelling subscription? Your assistance will be appreciated?

    Have you checked for program updates from within CS6, or checked the manual update page?
    All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

  • Having trouble installing photoshop elements 12

    Hi all, hopefully someone can help me with a problem I'm having installing photoshop elements 12 on my vista pc. Basically I have tried downloading the trial via the download assistant but the program will not load or show any signs of working after I download it. I have also attempted to directly download the trial from Adobe Photoshop Elements 12 Direct Download Links, Premiere too | ProDesignTools but file 1 only seems to download a 1.5mb file that will not open (similar to the download assistant). File 2 will download but upon unpacking it, the installer program in the download will not respond.
    I have tried turning all of my antivirus off, and have been downloading with firefox as opposed to internet explorer. I have not had any error messages pop up as no programs or downloads I have tried even seem to load up.
    Any help that anyone can provide would be greatly appreciated.

    Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

  • Having troubles in Photoshop and Lightroom after update

    I am working on a PC, with Windows 7-64 bit and Adobe Creative Cloud versions of Lightroom and Photoshop. Everything is up to date both operating system and Adobe.
    I just noticed the following problems this weekend.
    1. I cannot import into Lightroom. When I insert a CF card into my reader Lightroom opens as it should but I am unable to import - there is no import button or menu selection to do so.
    2. I cannot send any files to be opened in Photoshop. Photoshop does not see the file to be opened and a dialog opens asking what file to open. All that I can see are icons for the Canon CR2 files - even in Bridge.
    3. In Photoshop I cannot open any of my CR2 files in ACR, it is not seen as a valid file. I can, however open PSD files.
    All of my problems occurred after the latest Creative Cloud update to the Adobe Content Viewer.
    What can I do to regain my functionality? Any help will be appreciated.
    Thanks for your help.

    I ran the CC Cleaner tool but there are failed records. The instructions say I should contact customer service if that happens.
    Exactly how/where do I do that?
    I need to get this all fixed so I can get back to work! Sorry for thee rant, its been a rough week...
    Thank you for your help.

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