Having trouble sharing my folio with a client

I'm having trouble sharing my folios with clients.  I clicked the share button and sent the e-mail to the client.  They received the e-mail and signed up for an adobe account.  When they try to log into Adobe Content Viewer on their iPad using their Adobe credentials they keep getting log in failed notices.  Does anyone know why this is happening?  Thanks.

After they log in and accept the terms they should be able to log into the ACV with that account and download the folio.

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