Having trouble uninstalling Adobe Acrobat Standard XI

It hangs and won't uninstall as administrator, in safe mode........... And it doesn't work so we need to uninstall it and re-install it.

Hey rhondaj57506412,
Could you please let me know what version of OS are you working on.
How have you been trying to uninstall the software from your computer?
If you are on Windows, then run the Cleaner tool to remove all the traces of Acrobat XI Std.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Let me know what exact issue are you facing while using Acrobat on your machine.
Hope to hear from you.
Regards,
Anubha

Similar Messages

Having problems download Adobe Acrobat Standard using dell digital delivery.

The dell digital delivery and the dell website are both giving us problems. We have the serial/product key but just need a reliable place to download and activate the application from. Is there anyway to download a trial version of Adobe Acrobat Standard and then activate the install with the serial key we have?

Moving this discussion to the Downloading, Installing, Setting Up forum.
Tdavis710 you may want to try a different web browser. What version of Acrobat Standard are you trying to download?

Having trouble deactivating adobe acrobat 9 pro

Hello,
Im moving over to a new computer (windows 7) I have a student version of CS5 and it includes a seperate disc for Adobe acrobat 9 pro. I already deactivated the other programs in the suite and uninstalled them from my old computer to the new one and they are working fine.
I tried to install Adobe Acrobat 9 Pro using the cd to my new computer but it says that the serial # is invalid. I check my old computer and it still has Adobe acrobat 9 installed ( adobe reader) but under the help menu of the application there is no deactivation option. Im not sure how to deactivate it or what I should do
Any and all help is great appreciated.

artist twin wrote:
I check my old computer and it still has Adobe acrobat 9 installed ( adobe reader) but under the help menu of the application there is no deactivation option.
Which one is actually installed. Adobe Acrobat and Adobe Reader are diffrent applications and Reader doesn't require activation.

I'm having trouble with adobe acrobat pro.

Hi,
I have had adobe acrobat pro for a few years now but suddenly it wont open files and says to contact customer support as there is a licensing issue.?

What version of Acrobat on what system? You need to be more specific. And provide the full text of the eror message.
Mylenium

I'm having troubles installing Adobe Acrobat DC.

I've done the uninstall and rebooted. the new install gets to 42% the stops overtime i try. I then get this error...
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s)
ERROR: -------------------- BEGIN - Initialization Failures - BEGIN --------------------
ERROR: Fatal error initializing from proxy files.
ERROR: The following proxy files could not be loaded
ERROR: /tmp/BFC6AF6F-D981-474C-B5EB-63C3BB7D99EB/proxy.xml
ERROR: -------------------- END - Initialization Failures - END --------------------
ERROR: DW013: Cannot initialize payload session
Any Ideas?

I'm having the exact same problem, I've even uninstalled and reinstalled Creative Cloud and all the products I use but it is still occurring. I'm trying to download via The Creative Cloud Desktop Manager

I'm having trouble downloading Adobe Acrobat X pro

I purchased a copy from Tek-Micro online which provided me a key and directed me to download from Adobe.com using a trial version and converting. When I press the download button, nothing happens.

Please try a different web browser. It is likely your security settings, installed add-ons, or toolbars are interfering with the download process.

Trouble downloading Adobe Acrobat Xl Pro

I am having trouble downloading Adobe Acrobat Xl Pro and I keep getting sent back to the trial window asking me to purchase the program which I has already been done. What do I do now?

If you have the trial installed you should be able to use the serial number from your purchase to activate the trial version to full use.

Uninstall Adobe acrobat 8.1

how can i uninstall Adobe acrobat standard 8.1 from a WinServer 2003R2 server without the installation CD ?
during uninstallation it s asking for the installation CD, but i don t have it anymore.
thx in advance.

Moved to Acrobat Installation & Update Issues

Adobe Acrobat Standard 8.12 keeps crashing

Hello
I have an issue with Adobe Acrobat Standard 8.12. When I load up Acrobat and go into the EDIT menu and then choose Preferences I get the following error.
I initially uninstalled Adobe Acrobat Standard 8.12 and then reinstalled the application but this made no difference. I then rebuilt the laptop and installed the XP operating system and then Adobe Acrobat Standard 8.12. When I go into the preferences option the same thing happens.
This was not the original problem I was experiencing. The initial problem I had was after I opened a PDF file, and choose File \Export \ Word document and then the settings option the application shut down with no error message being displayed.
This is when I went to the preferences menu option to see if any setting was affecting the export of the PDF file.
Word 2007 is also installed on the laptop which has the word 2007 PDF option. I have disabled this add-in but still no joy.
Any help would be appreciated.
Ron

Hi ,
As you are trying to update to Acrobat XI ,it may or may not be compatible with both the versions .It could work fine without causing any difficulties .
In case you face any compatibility or any other issue ,feel free to write us back so that we can assist you with the issue .
Also make sure the OS on which you would install Acrobat XI should be compatible with it .
It generally does not cause any issue ,however if it does ,we are here to help you with that .
Regards
Sukrit Dhingra

Uninstalling adobe acrobat 8 standard

Hi,
I am uninstalling Adobe Acrobat 8 Standard on this computer.
I will be using this program on the new computer. I know using the same software on the old and new computer is illegal. The new computer's OS is Win XP Professional.
Sincerely,
Oliver Thompson

There will not be anything illegal with what you are doing - you should not have to uninstall on the old machine either. Normally a single user license allows you to have the software installed and activated on two machines at the same time. The only restriction is that you can only use it on one of the two machines at any time.

How do I customize Adobe Acrobat Standard DC or Adobe Acrobat Pro DC to do what I'd like? Actually this a multiple-question inquiry.

Note, I was unable to find a "How TO", Tutorial, or FAQ relevant to the following questions.
For instance, how do I easily append to an existing PDF with minimum clicks (which I could do with an earlier version of Acrobat Standard)?
I'm using a 30-day trial of Adobe Acrobat Pro DC to scan documents and in certain situations, append to existing PDFs.
I'd prefer to trial the Adobe Acrobat Standard vs. Pro DC because that's what I intend to purchase. I'd prefer to not get accustomed to Pro if Standard is very different.
1. After selecting Edit > Preferences and specifying certain defaults, most take effect as suspected but some do not, like the one's I'm going to elaborate on below. Why?
2. Alternatively, is there a Tool or a way to create a local customized Profile and default to that Profile to avoid having to repeat the following steps?
   This should not be confused with the online Profile (or Communities Profile) whereby one states one's Name etc.
File
> Create
   > PDF from scanner
     > Custom scan
       > Color Mode: Black and White
       > Append to existing file
         > Browse
           > Select file
             > Scan
This is a cumbersome task to repeat each time I'm ready to scan. Using an earlier version of Acrobat Standard, I'd simply double-click the PDF I wished to append to,
Acrobat would default to the appropriate scanner, and know that I wished to append to an existing file without me having to select that option. Presently it doesn't appear to be that easy/simple.
Perhaps it is (or can be with guidance). Please assist.
3. Please find attached the following snapshots/images... CORRECTION, IF ADOBE SUPPORT CONTACTS ME ABOUT THIS, I'LL GLADLY FORWARD SCREENSHOTS.
   Meaning, there does not appear to be a way to include screenshots on Forums.
3a See Error. Is there a way to get a more accurate description of the error (i.e., turn on debugging etc.)?
3b When Creating a PDF, the prompts still seen after clicking "Configure Presets" and changing Color Mode from AutoDetect to Black and White. Why?
3c Custom Scan Input, where I changed Color Mode from AutoDetect to Black and White and why I must also tell Acrobat to append AND to browse to a pre-defined default location?
4. Must I be "Logged in" to use the product? The first time launching it, I was prompted to login using the credentials used to create the account and download the product. Now when using the product it appears to be automatically "Logged in" or online. I would prefer to use it in an "offline mode" if there is such a thing.
5. Once the product is purchased, what are my support options? Can questions be answered or issues resolved with a phone call or are they limited to the Acrobat Forum(s) and/or Adobe Communities? Even after clicking "Ready to contact us? Start here." I'm only given the Forum option (over and over) vs. Chat vs. Email Support etc.
If I've posted these inquiries to the wrong Forum or Discussion, if prudent, please collectively relocate them. Regardless, please advise. Thanks!

uninstall all acrobat/reader versions and retry installing.
or check your log files for more specific help, Troubleshoot install issues with log files | CS5, CS5.5, CS6

I am having trouble installing Adobe Creative Cloud on my windows 7 laptop

I am having trouble installing Adobe Creative Cloud on my Windows 7 laptop; i keep getting an error message
this is what I get
-- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} ----------- ERROR: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\AcroStan.msi ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603

http://helpx.adobe.com/creative-suite/kb/error-1603-fatal-error-occurred-1.html
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Mylenium

Is anyone having trouble installing Adobe flash player on a MacBook Pro?

Is anyone having trouble installing Adobe flash player on a MacBook Pro with OSX 10.7.5?

Thanks for your help here is what I did so far!
I have uninstalled Adobe and reinstalled it, I've tried restarting my browser, then my MacBook Pro without any success!
When I click on the Apple in the upper left hand corner and open System Preferences I can see Adobe Flash Player on the bottom under the Other section.
If I open Adobe up and check the version it tells me that I have the most recent version!
I even uninstalled Adobe and installed the newest Beta version, but Adobe is still not working! If I check for the latest version it tells me that I do have the latest beta version, but it still doesn't work!
If the person who made the video used any other video player it works!
Their player, plays the video without a problem!

How to Disable Updates in Adobe Acrobat Standard

About 8 months ago we installed about 40+ Adobe Acrobat Standard 9.0 installations throughout our environment. We then have had the time to create a completely hands free installation .msi that disables the AutoUpdate feature and a configures a few more items.
My question is:
How can I disable the AutoUpdate feature on Adobe Acrobat Standard 9.0 without having to go into the Edit>Preferences Menu and deselect it?
Thanks for your time.

Go here:
http://www.adobe.com/go/acrobatitinfo
The Updater guide has your needed information.
If you get the AIM AIR app, you'll get a database of other configurable preferences.
Ben

Adobe Acrobat Standard install doesn't recognize my version of IE

When I try to install Adobe Acrobat Standard 9, I get an error that says I need IE6 or greater and the install will not finish. I have IE9. Why doesn't it recognize that I have IE9, and how do I get around this? Thanks.
Update: I have since installed IE10, and am still having the same problem.

Awesome suggestiont. Your solution worked perfectly and it was a breeze. Thanks!!

Having trouble uninstalling Adobe Acrobat Standard XI

Similar Messages

Maybe you are looking for