Having trouble with international sim. Purchased phone unlocked, no contract from Apple store in Australia. Living in Denmark now and phone won't accept Danish sims. Guys in phone shop say phone is actually locked. Any hints would be welcome.

Purchased phone (3GS) unlocked, outright so no contract from Apple store in Australia.
Living in Denmark now and phone won't accept Danish sims. Guys in phone shop say phone is actually locked and he doesn't understand how it could be if it was supposed to be off contract. Software updates have been done regularly.  They think that it shouldn't come up "connect to iTunes" when the Danish sim is installed.
Any hints would be welcome.

Hi Peter
Yes - it was from a proper Apple Store.
I only purchased the unit - no special requests and then went to O2 and hooked up with a scolling monthly sim.
I used that sim for about 6 months and then moved out here.  I took on two PAYG sims, one for Qatar and one for UAE but neither are accepted.
When connect to my mbp, the phone screen shows the iphone connect cable and iTunes picks it up. The message then says " must insert original sim to register"  My point - the original sim, was completely independant from the phone but I cant get past this point to do anything further.
Any thoughts?

Similar Messages

  • "an error has occured" while downloading a film from the store but has still charged me, if I try to download the same film again it tells me that I have downloaded it, any help would be welcome.

    Don't know why an error occured, but it has? any one know how I can can my purchase money redeemed,
    so that I may download again...thanks

    Hello there, Aruna Patel.
    The following Knowledge Base article should provide the information you need to help resolve your issue:
    Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
    http://support.apple.com/kb/ts2446
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • Having trouble with in app purchases after ios7 upgrade?

    I'm having trouble with in app purchases after ios7 upgrade

    I'm having the exact same problem.  Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case).  I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems.  This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP.  I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem.  So I got with tech support and they had me reset all of my phone settings -_-, then my network settings.  No change.  I tried restarting the phone obviously, closing the App and trying again, no luck.  They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either.  I tried IAP on two different apps and it was the same, could not connect to App Store error.  I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things.  If I find anything out I'll let you know.

  • I just bought a new computer and im having trouble with transferring my purchased songs to my iphone please help

    im having trouble with tranferring my purchased songs to my iphone . The problem is that im using my house desktop windows computer because my laptop is broking and all my songs are mainly on that one . Right now im trying to see if i can tranfer my purchased songs from the desk top itunes to my iphone .Its not showing me options for my perdiciment please help!!.

    Plug it in and sync it.
    What is the issue?
    It will erase the current content and replace with content from the new computer.

  • I am having trouble with my iphoto. I can't print from there or do much of anything. When i double click on an event it doesnt open. Any suggestions?

    I am having trouble with my iphoto. I can't print from there or do much of anything. When i double click on an event it doesnt open. Any suggestions?

    ~/Library/Preferences/com.apple.iPhoto.plist
    ~ = your home folder
    Here's a picture
    Chris

  • I'm having trouble with back to my MAC.  I had everything working on my home wifi network but now I am at my daughter's house and trying to connect via a verizon hotspot wifi connection.  I'm wondering if the Verizon hookup is a problem.

    I'm having trouble with back to my MAC.  I had everything working on my home wifi network but now I am at my daughter's house and trying to connect via a verizon hotspot wifi connection.  I'm wondering if the Verizon hookup is a problem.

    I finally figured it out.  Needed to update her Airport firmware and allow guest access, and also changed Sharing preferences to Allow Access for All Users.

  • Hi this is alamzeb , i have purchased OS X mountain lion from apple store and installed it on my macbook with the expect ion of making my macbook faster but it become more slow by installing os x , how can i solve this problem

    Hi this is alamzeb , i have purchased OS X mountain lion from apple store and installed it on my macbook with the expect ion of making my macbook faster but it become more slow by installing os x , how can i solve this problem

    alamzeb wrote:
    Hi this is alamzeb , i have purchased OS X mountain lion from apple store and installed it on my macbook with the expect ion of making my macbook faster but it become more slow by installing os x , how can i solve this problem
    Have a read under the threads on the Right hand side of this page under 'More Like This'
    Pete

  • I am having trouble with my bluetooth skipping while its playing music from my Itunes music...I thought that this was an antiquated problem with the new technology?

    I am having trouble with the music from my bluetooth "skipping" on my IPhone 5.  I thought that this was an antiquated problem with the new technology.  It's very frustrating to purchase all of this music and expect great sound and playability and get "skipping".  Any ideas on how to resolve this issue?

    Does the issue occur when listening to the media using the speaker or wired headphones?  If it does, the issue is with the media itself.
    If it does not, it's likely a bad connection or interference.

  • HT4009 Having Trouble with in-app purchases for Deepworld

    For some reason, my computer won't let me do an In-App Purchase in the game Deepworld. I have no idea what I'm doing wrong. Can anyone help me fix this?

    I'm having the exact same problem.  Unfortunately, I can't tell you what is causing it, but I can tell you what it isn't(at least in my case).  I made an in app purchase yesterday using a MasterCard I had linked to my account with no problems.  This morning, my card from my new bank came in so I switched it over(American Express), and all of a sudden can't make IAP.  I thought maybe there was an issue with the card, so I tried it out on a .99 app, and it worked no problem.  So I got with tech support and they had me reset all of my phone settings -_-, then my network settings.  No change.  I tried restarting the phone obviously, closing the App and trying again, no luck.  They suggested I call my bank and make sure the address I had on file for the card matched what I supplied for my Apple account, and that didn't fix it either.  I tried IAP on two different apps and it was the same, could not connect to App Store error.  I'm still trying to figure it out, and I'm sorry I can't be of more help, but I hope I at least save you some trouble of trying these things.  If I find anything out I'll let you know.

  • STILL having trouble with in app purchases

    Everything I've read this morning says everything was up and running but since yesterday's outage I have been unable to complete an in app game purchase in a game I play called Puzzles and Dragons.  After confirming I want to make the purchase it then gives me a message that says "Your Purchase Could Not Be Completed" then it tells me to press the home button and restart my phone but regardless of how many times I do that it does the same thing. What gives? Is it something I can fix or is apple lying and everything's not running as it should?

    I do not see any system issues reported. For purchases, contact iTunes support, http://www.apple.com/emea/support/itunes/contact.html

  • I M having trouble with my BT emails coming through to my I pad, they came through fine at first now they are not coming through at all

    I am having trouble getting my BT email account to work on my I pad and I phone. It was working fine but then stopped and I get a message saying I can't get mail because my password is incorrect. My password is fine can anyone help?

    iOS: Unable to send or receive email
    http://support.apple.com/kb/TS3899
    Can’t Send Emails on iPad – Troubleshooting Steps
    http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
    iPad Mail
    http://www.apple.com/support/ipad/mail/
    Try a Reset - iPad How-Tos  http://ipod.about.com/lr/ipad_how-tos/903396/1/
    Or this - Delete the account in Mail and then set it up again.
     Cheers, Tom

  • Got an unlocked iphone 4 from apple (thro fonez in ireland), went to india and put my new sim - i'm getting a message "no service"

    Got a sim free iphone 4 from a store in ireland, it was working fine with o2, the irish service provider, went to india, got an indian microsim from airtel, changed the sim and im getting a mesage  - "no service", checked the sim in other phones - it is working, so i put back my o2 sim and came back to ireland, phone was working in india and even in frankfurt where i made calls, text etc, but upon landing back in ireland, it againi gives "no service" message, tried all things - phone reset, network reset, airplane mode off etc... O2 says it is a phone problem... request ur help

    Sorry to butt in again:
    But your original post(s) were not so clear.
    So if your original phone WAS locked and the LOCKED one got replaced from the APPLE store...then there is a 100% chance it IS locked.
    Sorry, but there is no such thing as a free lunch...
    Check with Apple anyways...

  • Does the iPhone 4s come with international warranty? I just bought it from Apple in Sydney.

    I just bought it from Apple in Sydney. The staff serving me told me it does. I just want a confirmation.

    No iPhone has ever come with an International warranty... it is unlikely any iPhone will ever come with an International warranty.
    Support and warranty is only valid in the country where the device is originally sold by Apple or their authorized reseller.  The ONLY exception is in the EU where devices can get warranty support in any EU country.

  • Is the iPhone 5s without carrier plan unlocked by default from Apple store? Or I have to ask the ask them to send me unlocked one?

    Hi,
    I ordered iPhone 5s from Apple.ca direclty. I didn't choose any carrier plan with my order. My questions are:
    Am I going to get my iphone 5s unlocked by default since I didn't choose any carrier plan?
    Or Do I have to contact Apple to make sure that they send me my iphone unlocked?
    Thanks for your help

    many thanks for you all.
    That clarifies things to me.

  • HT201328 Unlocking iphone 3gs from Apple store

    Vodafone won't unlock my iphone 3gs because the IMEI number doesn't match their records, because my original iphone broke and was replaced by Apple store. They said try Apple. Is this right?
    Any help gratefully received.

    Contact Apple, explain the situation to them and they should be able to rectify it for you.
    I'd recommend calling or using the Express Lane support online... the store will probably not be able to assist in this matter.

Maybe you are looking for

  • Hi there, can someone tell me how to read this

    Hello All, Thank you for taking the time to read this. The application works very well and for some reason fails to load a specific jsp I'm very new to JSP's and have got this log that i can't read Can anyone help me dicifer this any help or advice w

  • Remove non ascii character

    i need a SQL or Procedure that will search non ascii character  in data and update the data by removing it Suppose there is table TABLE1 with Column NAME it contain number of row and few has non ascii character eg 'CharacterÄr' My sql or procedure sh

  • Final Cut Pro quit working

    I have final cut pro 4 and it has suddenly decided to fail in starting after "loading audio services". I've looked on these forums and tried deleting my preferences files, logging in as a different user, moving all the plugins out of the FCP applicat

  • Call transaction BDC with different user id

    Hello, We have a BDC program for creating Invoice using "CALL TRANSACTION VF01" method. But there are are few user IDs accessing this program who do not have authorisation to VF01. So requirement is to create Invoice with a common user id. Please hel

  • Trying to install Arch on a SD card.

    I have an EEE PC 900 and was trying to install arch on a 32gb sd card. Every kernel I have tried so far boots then during bootup says it cannot find the root drive.  I tried changing the root delay but that didn't work.  So far I tried the defalt ker