HD Replacement Program
My hard-drive, which failed just 3 months ago, has already been replaced, but it's unclear if my replacement (ST31000528AS rev. AP2E) is affected in the recall. I've now called Apple Support twice and have gotten two different answers. On the first call, the technician said if the your serial number comes up as eligible - and it's a SeaGate drive, you should take it in and replace it. The second technician said if it's been replaced, it should be fine. Anyone know if the prior replacement drives are faulty - and also being recalled?
I've got your hard disk and my iMac is affected by the hard disk problems. Check the serial number > http://www.apple.com/support/imac-harddrive/
Similar Messages
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The good news after my hard drive was replaced during Apple's Seagate replacement program -- all my data and settings reinstalled seamlessly through Time Machine and my external hard drive. Bad news? My BT keyboard will now only forward delete when I hit the delete key rather than backward delete. I find this so ironic since I hated this feature when I switched from PC to Mac, but now I'm totally used to it. I tried resetting the default under system preferences, but it didn't help. Otherwise, keyboard works perfectly. This is so strange. Anyone have any suggestions? Oh -- and now I see my arrows don't work either.
Message was edited by: juliefrommiamiThe good news after my hard drive was replaced during Apple's Seagate replacement program -- all my data and settings reinstalled seamlessly through Time Machine and my external hard drive. Bad news? My BT keyboard will now only forward delete when I hit the delete key rather than backward delete. I find this so ironic since I hated this feature when I switched from PC to Mac, but now I'm totally used to it. I tried resetting the default under system preferences, but it didn't help. Otherwise, keyboard works perfectly. This is so strange. Anyone have any suggestions? Oh -- and now I see my arrows don't work either.
Message was edited by: juliefrommiami -
Has the NVidia GeForce 8600M GT logic board replacement program been extended by a year?
I have heard that the logic board replacement program for MacBooks Pro with the failed NVidia 8600M GT chip has been extended from 3 to 4 years after the date of original purchase. However, a local AASP had no knowledge of such an extension. Is this true? I have a MacBook Pro 17" 2.6GHz that was purchased in 2008.
eww wrote:
when you took it in, it had been more than four years since your 2007 machine was originally sold, that's why you got the response you did.
Actually it was within the time frame, it felt like it was just last month, when it was like several months ago.
Just dragged the 15" recently out to see to use it for testing *cough* and low and behold it's worthless now.
The problem I have is I told them at the Genius Bar the video was going, but couldn't prove it as it was very rare it occured.
But they ran their little tests and gave me a load of crap, now it's dead. $2500 down the toilet.
I know what did it, Lion. Lion was the cause, it ran like a fine machine under Snow, fscking Lion, I'm glad I didn't put that POS on my new 17"
http://reviews.cnet.com/8301-13727_7-20091204-263/graphics-issues-plaguing-os-x- 10.7-lion-upgrades/
My word the OP, don't let the Genius Bar screw you with the same crap they gave me, call corporate and raise ****! -
Apple's Adapter Replacement Program
Hello,
Im having trouble with my charger works sometimes and sometimes does not. I saw this article about Apple's Adapter Replacement Program (http://support.apple.com/kb/TS4127).
I have an L type charger and bought my MBP in 2010. Am I eligible for this replacement?
ThanksIt's pretty clear here:
Resolution
Whether your product is in or out of warranty, you can take your adapter to an Apple Authorized Service Provider or Apple Retail Store for evaluation and replacement if necessary. Pending the results of evaluation, you may or may not be eligible for a replacement adapter free of charge. Signs of accidental damage would negate any coverage. Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements.
Apple Authorized Service Provider. Find one here.
Apple Technical Support. Contact us for local service options.
Apple Retail Store. Set up an appointment with a Genius.
For information about the cash payment for replacement adapters referred to in the notice, go to www.AdapterSettlement.com or call 1-888-332-0277. You will be provided with a detailed notice and claim form package that contains everything you need. -
I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. However, my boyfriend sent in his the same time I did and his repair status says repair being diagnosed. I still have the "receipt" of the package when they first sent it to me. I sent it via FedEx. Is there any way to follow up on where the nano could be or maybe find out if I can still get a replacement even though my nano might be lost in transit?
I sent it via FedEx.
Call FedEx. They will be able to track their own packages. They will let you know if your iPod Nano was delivered and to who! -
My country is not listed in 1st generation iPod Nano replacement program
Hello;
When I first heard about the replacement program, there were no Apple stores in Turkey. So I couldn't get my replacement. Now we do have an Apple Store in İstanbul. Last week I went there with my 1st gen iPod nano and explained them the issue, showedthe e-mail apple has sent to me few years ago about the replacement program and asked if I can get a replacement here. They said they have no information on such issue. Turkey is also not listed on the online. What should I do to have my replecement?Rkid001 wrote:
I called AppleCare and they weren't much help.
Instead of calling Apple Care, call Apple Customer Relations (1-800) 275-2273. Wait for a human to come on the line and ask politely and firmly that you want to be transferred over to the Customer Relations department. -
Hard Drive Replacement Program - Will Apple come to me?
Hello,
I have an imac 27" iMac with one of the affected hard drives. As you know these are not small machines and i'm concerned about transporting it to an Apple store.
As i have AppleCare, will I be able to arrange for an engineer to come out to me to replace the hard drive?
Regards
Scottmende1 wrote:
You have to take the computer to an Apple Retail Store. Replacement programs are for all the computers affected, not only the Macs registered with AppleCare
Wrong. If under AppleCare and, in least in the US, if you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine. Additionally, others who don't have the AppleCare PP have had onsite service under the same conditions for the HD replacement. There's no need to haul it around if eligible. For the OP, call and ask for it. -
It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?
My hard drive continually has the floating beach ball and will take massive time to fulfill a request. And then will not boot up...so then I have to do a restore and rebuild hard drive from a past saved time machine version. Works for a little bit...then the floating beachball comes more and more...until it will not boot up again. So then I restore from a previous time machine saved version....and again it works for a day or so ... until it happens again. Now it's happening faster and faster...so I think my hard drive is dying.
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Good morning a few weeks ago I send the request for the replacement program of my ipod nano 1st generation and they sent me the shipping box but I did not get the label to go back, and I can not return it , i need to you sent me again the box for return the ipod
Best thing would be to call Apple up again, and let them what has happened and they'll help you!
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IPod Nano 1st Gen Replacement Program Problem
I recently sent my iPod Nano 1st Gen off for the replacement program.
I wanted to make sure I would be receiving a refurbished 1st Gen back, not one of the latest gens, so I called Apple Care to confirm this.
I'm really fond of the 1st Gen and would like to keep it as a collectors item, plus mine was in relatively good condition as well (And absolutely love the scroll wheel).
The woman I spoke to at Apple Care assured me that I would receive a refurbished 1st Gen iPod Nano, she was very clear on this.
I sent off and just received a box in the mail with replacement. To my dismay, they replaced it with a 6th GEN.
I don't want to sound ungrateful, and I do appreciate Apple keeping up customer service even for old Apple products.
But I specifically asked if a 1st gen would be returned to me, which was not the case.
I called Apple care again today, and they said they didn't have the stock and provided me with whatever they could.
Had I been told there was a chance I wouldn't receive a refurbished 1st gen in return, I wouldn't have sent it off in the first place.
Can't be too upset with Apple, but not particularly happy. Any advice would be appreciated.I just sent a request for the shipping materials today, and if I get back a refurbished 1st generation nano, I'll be more than happy to trade it for your 6th generation
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How does the Apple Headphones with Remote Replacement Program non-return fee work?
I have a pair of Apple In-Ear Headphones with Remote and Mic that I purchased a year ago. According to the "Apple Headphones with Remote Replacement Program", http://www.apple.com/support/headphones/replacementprogram/, these headphones are also covered in the program. Currently, there are some issues with my headphone's remote, as it is extremely unresponsive. I don't know how Apple determines the headphone's purchase date, but their online service request page accepts my iPhone's serial number. Is there any way that i could ensure that Apple's willing to replace the headphones for free (E.g. mailing my current ones in first) because the non-return fee is basically its retail price. I do not live in the US so I can't go and exchange at an Apple Retail Store. Thanks in advance.
I would just bring them into your local Apple Store/Genius Bar and ask.
B-rock -
My Mac is a 21.5-inch Late 2009 with a 1 TB Seagate HD that must be replaced, according to Apple support Panama, but they denied me that right because the serial is not part of the replacement program: any suggestions to get a plausible solution to this problem?
I would want to know what are the criteria used by the people al espresslane support to deny the opportunity presented by the replacement program, given the situation that these 1 TB Seagate HD´s have had problems and certainly not only in the batch they accepted, but probable in other batches too.
The second question is about the powerpc support that is lost when updating from Snow Leopard to Lion X: I can not read my medical application UPTODATE.
I hope that there wil be some kind of support to help me solve that problem, this is my first petition actually.
Now, I do not have access to my yahoo email, intermitent access to Apple home page, unpredictable access to Apple store and no access to iCloud in my iMac: when I try to access these web sites, the blue web address bar is interrupted and never goes to the end, no filling up the whole bar.
I do not know what is the first problem, the Seagate HD or the Lion X, but my life is becoming a miserable one, not having the opportunity to enter in the raplacement program, losing the powerpc support because of the updating to Lion X, the necessity to buy Lion X again because it used to appear as a paid program, but not anymore, and finally having no access to my yahoo email, Apple home website and Apple store and no access at all to the iCloud: I am done.
Chao, Elías.You can have Apple or a competent service shop replace the internal HD for a fee, unless you have AppleCare and the iMac is within its warranty period in which case it will cost nothing. If you must pay the cost will be approximately $350 US.
PowerPC support is gone with Lion. You can install or retain Snow Leopard on another partition, and boot Snow Leopard as necessary.
The inability to load web pages is a different problem, unless it is related to your failing hard disk. -
Is there a Replacement Program for 2009 iMacs with MXM Graphics Cards?
I have an iMac 24" Early 2009 with the Nvidia GeForce GT 120 256MB MXM graphics card that is freezing and crashing over-and-over, especially when I'm away and it's not connected to my 2nd display! Odd. I've done the usual (cleaned the iMac inside, run fsck, SMC reset, PRAM reset, repair permissions from boot USB, disconnected all peripherals, changed mice and keyboards, changed the HD, reinstalled the OS, run Onyx and so on) and finally decided that it's a faulty graphics card that only a replacement will fix. When I'm home it's more stable when connected via a Displayport DVI adapter to DVI cable to a 24" Dell display. When standalone (like when traveling with my iMac for long stints out of town) it's unusable. It won't run for longer than 30 minutes, often not even 10 minutes, then I get screen artifacts and freezes and then have to fsck to repair the drive before running it again. Only running it in Safe Mode will allow it to run reliably.
However, I believe that I found a stopgap solution. I installed a program which I downloaded after installing XCode called Quartz Debug which has apparently allowed me to disable Quartz Extreme, 2D Acceleration and Quartz GL.
Turning off all Quartz graphics enhancements makes this machine stable if not exactly completely "mac-like" in its performance, but it's at least usable under most conditions for long periods of time. I know of people who have replaced the MXM graphics card on this machine with good effect, but it's an expensive proposition and these cards are apparently few and far between. Has anyone done this?
Based on the large number of nearly identical complaints about this model, both here and elsewhere, it seems like this MXM graphics card is defective or Apple's drivers are defective . . . well maybe, but it very, very predictably crashes when the computer gets hotter and not even _extremely_ hot, but well within what would be normal operating temps for other machines.
I've disassembled and completely cleaned the inside and have replaced the HD with an SSD and removed the optical drive entirely so if anything I've reduced heat-producing devices from the interior of the device installed a fan control and keep the graphics card features mostly turned off.
I've looked for but have yet to see a recall or warranty replacement program for this device and no, I don't have Applecare. I've owned several Apple products in the last two decades and with the issues with Apple products in recent years, it seems like Applecare must be figured as part of any Apple purchase if reliability and ongoing support is desired.
Ironically, I have an Apple IIc and a Power Computing Power Tower 166 that still work just fine, thank you!
JoeL
Atlanta, GAThis cropped up on my wife's late 2009 model 27" iMac, too. Random freezes were encountered, unable to identify cause for months, then one day it started to become unable to complete a normal boot. Tech Tool Deluxe was the only direct indication as far as diagnostics are concerned. I've NEVER been abvle to get Apple's hardware diagnostic to run from the cloud, and we fianlly got it on a Techs' bench, AHT showed nothing wrong. As you said, Safe boot is the only way to get into the system, and performance under 10.8.5 is glacial.
Now the kicker - we DID have AppleCare, and this phase of the MXM graphics demise hit within 4 or 5 months of AppleCare expiration. There's no longer a flat-rate repair option, Apple doesn't have any stock of the video board to sell as a replacement part (was $169, or $179 w/no exchange) and even refurbs of this paltry (512MB VRAM) board can hit $300. I know Mac users have become 2nd-class citizens in Apple's business universe, but we're now looking at sub-42 month lifespans for hardware? At $2k for a machine that lacks touchscreen option, that's out of line. -
HP Notebook PC Battery Pack Recall/Replacement Program
The U.S.
Consumer Product Safety Commission announced on May 14, 2009 that Hewlett
Packard is recalling certain notebook computer batteries due to fire hazard
(see press release below for affected models).
Consumer
Contact: For
additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.
From
http://www.cpsc.gov/cpscpub/prerel/prhtml09/09221.html
NEWS from CPSC
U.S. Consumer Product Safety
Commission
Office of Information and Public Affairs
Washington, DC 20207
FOR IMMEDIATE RELEASE
May 14, 2009
Release # 09-221
Firm’s Recall
Hotline: (800) 889-2031
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
HP
Recalls Notebook Computer Batteries Due to Fire Hazard
WASHINGTON,
D.C. - The U.S. Consumer Product Safety Commission and Health Canada, in
cooperation with the firm named below, today announced a voluntary recall of
the following consumer product. Consumers should stop using recalled products
immediately unless otherwise instructed.
Name of
Product: Lithium-Ion
batteries used in Hewlett-Packard and Compaq notebook computers
Units: About 70,000
Importer:
Hewlett-Packard
Co., of Palo Alto, Calif.
Hazard: The recalled
lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.
Incidents/Injuries:
The firm
and CPSC are aware of two reports of batteries that overheated and ruptured,
resulting in flames/fire that caused minor property damage. No injuries have
been reported.
Description:
The
recalled lithium-ion rechargeable batteries are used with various HP and Compaq
notebook computers. Models that can contain a recalled battery include:
HP Pavilion
Compaq Presario
HP
HP Compaq
dv2000
dv2500
dv2700
dv6000
dv6500
dv6700
dv9000
dv9500
dv9700
A900
C700
F700
V3000
V3500
V3700
V6000
V6500
V6700
G6000
G7000
6720s
The notebook
model is located at the top of the service label on the bottom of the notebook.
Batteries that can be subject to the recall will have one of the following bar
code labels (^ in the code can be any letter or number):
62940^^AXV^^^^
65033^^B7U^^^^
65033^^B7V^^^^
65033^^BGU^^^^
65035^^B7U^^^^
65035^^B7V^^^^
65035^^BGU^^^^
65035^^BGV^^^^
67059^^V8U^^^^
67059^^V8V^^^^
Sold at: Computer and electronics
stores nationwide, hp.com and hpshopping.com from August 2007 through March
2008 for between $500 and $3000. The battery packs were also sold separately
for between $100 and $160.
Manufactured
in: China
Remedy: Consumers should
immediately remove the recalled battery from their notebook computer and
contact HP to determine if their battery is included in the recall and to
request a free replacement battery. After removing the recalled battery from
their notebook computer, consumers may use the AC adapter to power the computer
until a replacement battery arrives. Consumers should only use batteries
obtained from HP or an authorized reseller.
Consumer
Contact: For
additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
or call (800) 889-2031 between 7 a.m. and 7 p.m. CT Monday through Friday.
Matthew|Community Advocate | Best Buy® Corporate
Visit our Channel on
Private Message
Solved!
Go to Solution.Thank you to all who have read this post so far. Please continue to contact HP directly using the above information.
Matthew|Community Advocate | Best Buy® Corporate
Visit our Channel on
Private Message -
Beware apple store iPhone replacement program
Beware apple store iPhone replacement program:
We took my daughters broken iphone 4 into an apple store and was told that the damage was not covered under warrany but for only £120 we could get a replacement iphone 4
the problem being when they helped her set up the replacement Iphone 4 they installed os7 as the opperating system rendering the phone useless as it now runs slow, freezes & cannot use messaging at all etc
we went back to the store hoping they could HELP & were told that the iphone should not have these problems & to do a full restore; as it turns out the processing chip cant handle os7 which becomes Very apparent & now the store staff are suggesting that they will upgrade the phone to something newer & give us a £60 discout towards a new phone for something we paid them £120 48hr earlier.
Its not the Apple experience we have all come to love can anyone suggest how we might restore the phone to an earlier opperating systemcampbellpark wrote:
as it turns out the processing chip cant handle os7 which becomes Very apparent
That's nonsense. I have 2 iPhone fours and both work just fine with iOS 7. As mentioned take ti back. -
Apple iPod Nano replacement program - question
Hello, Apple community,
I have a question about the new replacement program of the iPod nano 1st gen.
The program doesn't state whether or not you get a refund or a new iPod nano (the small squared once with touch screen).
The program says that you'll get a replacement iPod Nano, but isn't very specific if it is the new generation.
I apologise for any spelling mistakes and such.
Thank you for any answer,
Pool313Hi lindsayfromspencerport,
I can say it is not a scam - Apple is definitely replacing the iPods. Once I read the article and went to apple.com, that proved it. Apple.com would never risk another class action lawsuit over this iPod.
My First Generation iPod was given to me at work for being the winner of a give-away drawing and about a year or so ago it overheated and erased all the info on the iPod. Now it will only charge and drain the battery. It no longer allows me to store any thing on it.
I am glad that Apple is doing this exchange. I thought I was just out of luck and was glad I had not paid full price for it. I love my Nano and used it constantly!!!
Just send your's in using the box and label they send you and give them 6 weeks like the apple.com website says, Apple will make good on their product. Millions of people don't stand in line and wait weeks/months for their new products to arrive for no reason, trust me. Oh, by the way, I know this for sure.....I work for a wireless phone service that has been dealing with Apple for Yearsssssssssssss.....and every year the same thing. People will give anything to get a product with that apple on it.
Knightmanxx
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