Headphone Jack Problems in Mic

I bought my Zen Micro around late May - early June and in the past few months I've been having problems with my headphone jack. I talked to my friend and he said that he's had the same problems, he is the only person that I know that has the same model as me so maybe somebody else has also had these problems? When the jack of the headphones is connected into the Zen player, the sound will come out in different quality depending on the position that it is in. If its pushed forward, I can't hear anything, if its pushed backwards I can sometimes get it to play properly, if its moving around a big (eg. when its in my pocket as normal) its hard to get the quality to stay the same.
Does anybody know how this problem can be fixed? Do I have to send my player back to Creative to get it fixed or is there something I can do?
(Oh in case anybody was thinking it, it isn't the headphones. I've tried numerous pairs and I have the same problem with all of them.)

If you had searched this forum, you would have seen that this is a very common problem with the Micro. (It's supposedly been fixed with later models, but only Creative can tell for certain which batch yours is.)
I'd call Creative Customer Support for an RMA. In some countries (mainly Europe), it's still in warranty; in others, your labor warranty expired after 3 months, but the labor charge isn't that much. (Here in the US it's $25.) They'll exchange your Micro for one with a good jack.

Similar Messages

Headphone jack problems limited to the Zen Mic

My first generation Zen Micro's headphone jack recently crapped out and given that the 5G hard dri've is just about full I am looking to get a 20G Zen Sleek. Does anyone know if the headphone jack problem seen on the Zen Micro has been as issue with other Creative MP3 players or has Creative started beefing up the headphone jacks? It would be good to know before I spend $250 on a new player that will fail in less than a year.

From what I remember there was one post about a broken jack on a Sleek, but hard to know if this was a troublemaker or not. I've not seen any others, but it is early days yet. Equally I hope Creative have learned from a failed design on two players now...

9 month old Zen Micro with the headphone jack problem

So, I've been putting up with the headphone jack problem for a few months now, and i've finally decided to get it repaired or fixed. I emailed Creative a few months back and they told me to send it in. My question is, since I am out of warranty, will they repair the unit or send me a whole new one all together?
thanks,
mike

Actually, I just sent in my 7-month old Micro in b/c of the headphone jack problem and they sent me a brand new shrink-wrapped one. They didn't charge me for anything. All I had to do was wait 2 weeks for them to send it back to me (grueling but doable) and pay about 2.44 for shipping the micro to them. So now I'd have three batteries if it weren't for the fact that one of them swelled up; I have NO IDEA how that happened. So yeah I guess the point of the post is that you don't get charged anything even if you're out of the 90-day labor warranty.

Petition: Make the headphone jack problem's status publ

Dear CEO of Creative Labs [I still have to find out how to contact the CEO]:
I was very excited about buying your product, the Creative Nomad Zen Micro, as an alternati've to competitors such as Apple's iPod mini and the Rio Carbon. I was impressed by the numerous features, the looks, and the size of the player, which could fit into the palm of your hand.
Unfortunately, I came across a serious problem with the player that could have serious consuquences on my (and many other people's) buying descisions. There seems to be a defect in the headphone jack of the player, causing it to pop loose and make the sound intermittently come through only one of the headphones, in a few months or even a matter of days, making the player unusable.
Countless members of the Creative community in the forums on your website have gone through three to four Micros with this problem, as well as people commenting on the player at review websites such as Cnet. There have been numerous messages sent to customer support about this problem, but it has all been attributed to user error.
If you just take a look at the Creative forum, there are so many people with this problem that it can't possibly be a rare manufacturing defect, especially considering the fact that quite a few people have gone through 2 or 3 micros already, all with the same problem. We are not asking you to immediately fix the problem, we understand that it would probably entail a large and costly effort to do so. What we do want to know is that we want a public announcement of the problem, whether Creative has confirmed it or not, and what is being done/not being done about it, and perhaps customer tips about how to avoid it. There have been rumors that the headphone jack as been supposedly reinforced by a metal plate, and others... Many potential creative customers like such as me are left in the dark about what most forum users refer to as the "dreaded" headphone jack problem. We would like to know about it, what to do to avoid it, and whether or not something is being done/has been done to new products to prevent this problem from happening. Again, contacting support has not answered our questions.
If I, (and countless other potential customers), are uncertian about this problem, we might as well give up a few features like the FM tuner and buy and iPod mini or another competing product free of such a problem. We would very much appreciate it if you would publicly release information about this problem.
Please contact me at the address shown. [Yes, this IS a snail-mail letter] We are all looking forward to a reply. For more information, please refer to the petition here:
[http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=34476]
Sincerely,
The Creative Forum Community
Any suggestions/comments/corrections? (This is just a quick first draft) Please sign here for the petition. Also, you could post "testimonials" about your opinion on the headphone jack problem. I'm not expecting a reply from the CEO him/herself but I hope to get a better response than just an email to support.Message Edited by CreativeHead on 03-7-2005 02:03 PM

There are threads ongoing on similar topics. This is not a suitable topic for this forum.
I will pass on any comments from the other threads and original post in this one, but I'm closing this topic and any further petitions like this as it will just result in "Creative-bashing" and unproducti've comments.
Cat

Headphone jack problem with Zen Micro

Hi.
I bought my zen micro on April 4 and everything was fine until a few weeks ago
when I got the headphone jack problem. When I touch the plug that is connected
with the player, it makes a weird noise and the volume decreases and goes back to normal
and it keeps doing it.
Can I get a/s for no charge since it's a yr hardware warranty?
P.S.) I can see there are some ppl who are getting upset by this same problem here.
Message Edited by locomocoto on 08-9-2005 2:57 AM

locomocoto,
If the store can't assist you, contact our Customer Support to see what they can do:
Americas Customer Support
European Customer Support
Asia Customer Support
Cat

Headphone Jack Problem X's

Just thought I'd put my two cents in. I have just started experiencing the infamous headphone jack problems on a Zen Micro I bought less than 6 months ago where it cuts in and out, etc., etc. Funny thing? is that I had the same thing happen with a Zen Muvo I purchaed before that. I thought it was a fluke. Apparently not. Wish I would have visited the discussion groups earlier... Think I can still get it replaced?

It's very rare for a MuVo to have this, so it sounds like you've been doubly unlucky unfortunately.

Headphone jack problem with the zen mi

Not even 2 months after sending it in to be fixed, and I can't move my head without the sound getting distorted. Why don't they fix the problem not just make it work for a month in a half. Is there anyway to fix this withut sending it in?

I gathered that a lot of people have experienced headphone jack problems with their players, but I thought that was with the Micros only. I guess I'm glad I'm not the only one. Or maybe I'm not. I dunno.
Anyway, I sent an e-mail to customer support. My wife bought the unit for me for a Christmas present last year, so it's only a couple of months out of warranty. If nothing else, hopefully Creative will tell me how to ship it back for repairs at my own expense (it's gotta be cheaper than buying a new one).

Zen Micro w/ Headphone Jack Problem: RMA or n

Hi everyone,
I have a silver Zen Micro, and am currently experiencing this very annoying headphone jack problem where sound gets distorted depending on how I move the headphone jack. Additionally, my player turns on by itself occasionally when it's in my pocket-- I'm not really sure what kind of problem that is, but it's very fraustrating nonetheless.
I bought my player in late November, and it's already past the three month full warranty period, so I've been told that if I send it back for RMA, I will need to pay a $40 admininistrati've fee. Thing is, I'm a student in college, and don't have the money to pay for both shipping and repairs. And I don't really want to open my player up and risk damaging it either.
What do you think is the best course of action? Should I just send it back and pay $40? How reliable is the RMA process-- and what would happen if the same problem occurs again? Pay for shipping & repairs another time?!
Thanks,
Mark

Yes I totally agree with you man the problem is VERY annoying. This is my second Micro I got from Creative and it is having the same problem as the original one I bought and had to send in for 'repairs'... I'm not sure if I am still under the warranty but i dont want to go through the whole annoying process of doing the RMA stuff and possibly paying for the repairs. I just might do it myself... But the Mini is looking very nice right now.... :smileyvery-happy: Just joking.

Headphone jack- problem co

instead of everyone saying how many people have problems with the headphone jack issue on the micro,
why don't we actually count,
then we can actually give a figure to creative
just put down:
when you first got your micro,
how many times the jack has broken
thanks

I have a problem with my headphone jack too... although right now it's the least of my problems.
I wanted to know if my headphone jack problem is something to do with usage.. i.e. did I wear it out through over usage? (connecting to speakers, headphones, other headphones, speakers...) or it it's a default problem.
Either way, would this be covered in the guarantee?
The other thing that's on my mind more however is the fact I ran a disk cleanup half an hour ago and it says it's on 64% and counting. (248% now..)
Apart from recovery mode it won't do anything. It won't turn on whatever I do and the computer doesn't acknowledge it's existence anymore.
I'm actually hating my Zen Micro with a passion at this point. All this was triggered because I pressed ">>|" on the touch pad. So... AAAH.
Is the firmware update meant to fix that last problem? I didn't want to have the update because the last time I updated something (Siemens mobile C65) my computer crashed half way though and my mobile didn't turn on again.

Headphone jack problem! Please hel

My brother bought me a Zen Micro 5gb for my birthday last May 2005. a couple of months ago my micro became victim of the headphone jack problem! I can't find the receipt anywhere, can I still send it away to be fixed?
Message Edited by sjt_07 on 06-0-2006 08:5 AM
Message Edited by sjt_07 on 06-0-2006 08:5 AM

My brother bought me a Zen Micro 5gb for my birthday last May 2005. a couple of months ago my micro became victim of the headphone jack problem! I can't find the receipt anywhere, can I still send it away to be fixed?
Message Edited by sjt_07 on 06-0-2006 08:5 AM
Message Edited by sjt_07 on 06-0-2006 08:5 AM

Headphone jack problem with Creative Zen Nomad XTra 3

My warranty expired a couple of months ago, so, naturally, all problems are showing up now.
Last night I noticed that my player is no longer deli'vering sound out of the right headphone. I've tried with several different headphones and a pair of external speakers so I've confirmed it's with the device and not the headphones. Since the device is not under warranty anymore, I can't find any information on getting repairs or support.
Any help out there?

I gathered that a lot of people have experienced headphone jack problems with their players, but I thought that was with the Micros only. I guess I'm glad I'm not the only one. Or maybe I'm not. I dunno.
Anyway, I sent an e-mail to customer support. My wife bought the unit for me for a Christmas present last year, so it's only a couple of months out of warranty. If nothing else, hopefully Creative will tell me how to ship it back for repairs at my own expense (it's gotta be cheaper than buying a new one).

Different headphone jack problem: zen mi

Hello,?I have read the topics about the headphone jack problem. And i followed the fix. It did not work. The topics describe thwt one half of the headphone doesnot work: left or right. This is not my problem. The headphone gives a very low volume, and bad quality sound,? untill i twist the headphone long enough... its not the headphone thats broke, i tried different ones. Anyone had this before, or knows what could be wrong?Thanks.

I've got the same problem, it developed about 4 months after I purchased the player. At first I just ignored it and proped it against something to keep some pressure on the jack, but now its way to bothersome. The warrenty is void and the tech support people only say that they can fix it for me or help me fix it if I pay a butt-load of money.....
So the question is, what to do about it's

Imac lion 10.7.3 headphone jack problem

After upgrading to 10.7.3, my iMac (2011 model 27") headphone jack does not work correctly with regular headphones. It works fine with the apple iphone earbuds (the ones that have a built in mic and volume control). It was working fine with my Bose headphones before this update.
Now when I use my Bose or any other regular headphones, the sound is very low in volume and "glitchy." It sounds like the audio has a sampling error.
I tried changing the Audio Midi Setup's Output from 2ch-24bit Integer to all the other options and back and it does not fix it.
However, I found that if I mute one of the channels, 1 or 2, it works perfectly (or just change the channel levels so that they're not even).
This is a weird solution which I think needs to be addressed.

Had this problem too with external speakers on Lion OS. After some messing around, fixed the issue by pluggin the external speakers into the phones output port, opening the sound preferences and selecting 'Sound Effects'
in 'Play sound effects through:' ensure headphones are selected and ensure that Output volume is set appropriatly.
I think there is a problem in recongnising when headphone port is being used and in the 'Output' tab, they dont always show up, switching between Sound Effects and Output tabs may do the trick but not sure.
I hope this is helpful

HP Envy Phoenix h9 Headphone Jack problem

When i plug in my headset, no sound comes from it, but instead the speaker plays the sound. I realised that only my mic jack is working and when i plug in the headset's headphone jack, the computer says that there is no headphone plugged in. This is very frustrating as when i do a trouble shoot on the audio playback, it says:
The peripheral does not appear to be plugged in. Check the connection. Proceed to next step to finish.
I chose the option: Speakers/Headphones - IDT HIgh Definition Audio CODEC
The jack i plug it in is on the front of the computer, on the top where there is the headphone, mic and 2 usb places to put them in. My headphones dont show up when i go to control panel, hardware and sound, sound. The Device: Speakers/Headphones show that it is not plugged in. I have a feeling that the headphones jack somehow spoilt. It was still working earlier before i switched the computer off ( i took out the headset's mic usb and headphones jack before switching off ). After a while i switched on my computer and realised that there was the headphones problem. I tried using the headset on another computer and it worked. I tried using another headphone on the HP ENVY but it also did not work.
This question was solved.
View Solution.

Hi micky170922,
I understand that you are having an issue with the Headphone Jack. I would like to further assist you with this, but I do need some more information first.
What is the complete model number of your desktop computer?
How Do I Find My Model Number or Product Number?
What version of Windows are you currently running?
Which Windows operating system am I running?
Thank you.
I worked on behalf of HP

GREAT! The headphone jack problem has hit

Well, after about one month of owning what I thought was a great player my headphone jack is crapping out!
To answer quesitons about abuse in advance, let me say this >>> From day one, i have used an L-shape extension plug. So for anyone who thought that was a solution >>> WRONG!
Regardless of what you may thing, I also baby this player. That doesn't mean it doesn't get used. I bet it gets 3-4 hours of use a day. So after about 30 days, it has had about 90 - 20 hours of use and the plug is beginning to fail.
The gap on my jack is towards the top (towards the screen). Everytime the plug gets bumped in that direction then the problem occurs. It is also that way now when I first turn on the player. I have to unplug and plug back in. I'm sure this is going to get worse quickly.
So, i guess it's RMA time. YIPPEE!
I read that they are reinforcing the plug now. Are people receiving reinforced Micro's now as part of their RMA?
Does my 90 day replacement warranty reset when I get the new player?
I am thoroughly dissatisfied, that they didn't reinforce that plug to begin with!

Out of the blue out of absolute nowhereness my zen micro's headjack thingie started cutting out the sound it was really weird my heart froze because well i had read and done so much research, it works still just the voice cuts out a few times i dunno what to do i am really sad and depressed i refused to use it all day i really wanted it to work and its just past its one month birthday by like fi've days, since i got it in the uae i dunno about whther or not they can get me a new one but i doubt it i dunno im really depressed and well just that. i am gonna wait and see and if it dies i'll just store my music in it until i can burn a million cds with all my faves, back to the ol discman.

Headphone Jack Problems in Mic

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