Headphones with streaming video

Brand new LG LED Snart-TV (model 55lb6300). I use headphones sometimes, specifically TV-Ears Digital. These work off of the opitcal connection. However I get no audio with them when viewing Netflix, Amazon Prime, etc. (to which I am subscribed). These are linked as apps on the TV. I do get audio through the set's speaker, but at dimished levels. Put another way, I get good audio with the headphone when watching cable but nothing with streaming. My input for the cable is via HDMI (ARC). Streaming comes via WiFi. All suggestions appreciated.

Hey @gocolago ,
Welcome to the HP forums.
I understand you're having some issues with the Slatebook 14.
Here on the forums we have no communication with what updates are planned other than relative information regarding major system updates to new Android versions. I cannot say for certain if any updates are planned to address the issues you have posted. I can assure you that issues are tracked to determine if patches or updates are needed.
In the meantime you may want to try the following.
Reinstall the problem app: Go to Settings > Storage > Apps > Select the app > Uninstall. Once uninstalled go to the Google Play Store app > Select My apps from the menu on the left > Select the All tab > Select the app > Install.
Clear all cache on the tablet: Settings > Storage > Cached Data. You should have the option to erase all the cached data here.
Hard reset: While the tablet is on, press and hold the power button for 8+ seconds to force shut down. Turn the tablet back on and see if that helps.
Factory reset: Make sure you backup any important files or information first. Settings > Backup & reset > Factory data reset.
If this fails to resolve the issue it may be best to call our technical support line, while still in warranty, at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide.
Thanks.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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Headphones with streaming video

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