Hello and Thank You for your help!, I recently uninstalled malware from my computer. Since then I cannot open my gmail account and retrieve my email. ail.

Question

I removed the ASK tool bars from my computer and since then I keep being told the cookies is either enabled or disabled. I refreshed Firefox and that solved nothing it just erased somethings that I setup on my desktop. I'm not dump but I'm not that well versed in resolving this issue and I don't want to make matters worse.......please help! And thank you so much! One more thing......I can still retrieve my email using Explorer but chose not to because of the lack of support for XP which is what I have. Again Thank You

Answer 1

Good afternoon and thank you John99!... for the reply and advice to my problem the other day. To give some insite to the issue I presented...the ASK toolbar was somehow downloaded onto my laptop and I not knowing that it was as malware and dangerous to my computer at first I left there. I did not like the fact that it was there and how it seemed to take over my setup. Well I looked into it which was fairly easy and found out what I did about Mindspark...not good! I also discovered while trying to solve the problem after receiving you responseto this problem that JAVA ORACLE can carry the Ask toolbar thru their updates. When OKed an update I found it wanting to add the ASK toolbar. I know that in the past I have not allowed other things that carry the ASK toolbar to download this because I liked what I had already setup. Well some where along the way it got downloaded. Anyway...I tried what you had suggested and nothing has changed. I receive email's thru Exployer and bring up my desktop to get onto Mozilla. This is not working!!! I just want to get onto Firefox, click into gmail and anything else I want and use it!..I can assure you that the one thing I cannot do is get into my gmail. It wants to tell my about my cookies...I have pressed all the right buttons and this is not solving anything at all. I was wandering that if I remove Firefox and download it again will this solve the problem. And will I be able to use all the same information or will I find it telling me that someone else already has that email, password, name, etc. because it did not clear everything when I removed Firefox from my computer? Remember, I'm not an expert on computers so any information you may have or suggestions you can give would be highly appreciated but step by step details are also welcome and needed! Again...Thank You so much, truly! Diana12