Hello Apple ! I have in Iphone 5 16GB WHITE and it have a problem so I send my iphone to a service from my country and they sad that I made a unauthorized intervention and it is not true, this phone was nerver open , the seals was open by the service .I
Hello Apple ! I have in Iphone 5 16GB WHITE and it have a problem so I send my iphone to a service from my country and they sad that I made a unauthorized intervention and it is not true, this phone was nerver open , the seals was open by the service .I think they try to cheating me because when I spoke with them , they answer me very ugly and unpolite and they sad me that they made what they want. So can I sand my iphone to a service from another country because I want to know that they will say the same thing ?I have international guarantee. Answer me soon and thank you for help!
If you can find out what country your iPhone was officially sold in, you could take it there (or if originally sold in the EU, take it to any EU country where Apple officially sells the iPhone) or you could send the iPhone to someone you know in that country who could get it serviced and then ship it back to you. Apple Support does not accept shipments from other countries, and will not ship a serviced iPhone to another country.
This, though, presumes that the iPhone has not been modified as your service provider claimed. If it has, Apple will not provide service for it in any country.
You may be able to find out what country your iPhone was officially sold in by calling Apple Support:
http://support.apple.com/kb/HE57
and giving them the serial number.
Regards.
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