Hello buy a movie on apple tv, and now can not find the device tells me I should go to settings / downloads / check downloads, but that does not exist in the menu of the apple tv, please help

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

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I just downloaded a movie to my iPad and now can't find it!

First time to download a movie,. I looked in the downloads section of iTunes but it only has my music....

Try the Videos app instead.
Regards.

I have a 4th gen iPod touch and I can not connect to the Internet even though my iPad works and my computer let's me get into the Internet. It gives me a message cannot to server. Please help I have tried to reset it but that does not work

I have a iPod touch 4th gen. And I cannot get into the Internet I get a message that say cannot connect to server. The other computer and my iPad still work with the Internet . I have reeked to reset it but that does not work. Please help me.

I do not know wat "reeked to reset" means.
Try the following:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears
- Power off and then on your router.
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections

HT1657 I just rented a movie didn't see it just pressed to see if it starts all good I stopped the movie and now can't find it anywhere to see what happened I supposed to be able to see it during 24hrs as many times as I wish... Plz help to find it on my

I just rented a movie didn't see it just pressed to see if it starts all good I stopped the movie and now can't find it anywhere to see what happened I supposed to be able to see it during 24hrs as many times as I wish... Plz help to find it on my iPhone.

I just rented a movie today, and finished it. But now I can't find it. People say that it is in the Purchase, it's not there

Has anyone ran into the problem of having an old apple id and now can't download any past purchases

Has anyone ran into the problem of having an old apple id and now can't download any past purchases

Go to settings/itunes & app store and logout of your new ID and log in with the old, then try looking for past purchases again

HT5622 I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.

I changed my Apple ID and now can't update Apps or sign in to Icloud as I'm asked for my Old Apple ID password which is no longer used.

Hi Jamjoint,
Welcome to the Apple Support Community!
It sounds like your Apple ID is used for both the iTunes & App Stores and iCloud. If you edited that Apple ID before signing out of the iCloud on your devices, it may be necessary to edit the Apple ID back to the original email account so that you can sign out of iCloud. Once signed out, you can edit the Apple ID back to the new email account and sign back in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

HT1222 I just installed this update and now I cannot access "Mail" at all. I tried reinstalling the program, but that does not work, either. Help!!!!!!

I just installed this update and now I cannot access "Mail" at all. I tried reinstalling the program, but that does not work, either. Help!

Paldeng, thanks for the suggestion. I've done all that. I can connect to the server, but apparently they are not recognizing my ID and password. I can use the server program if I don't go through Mail (using the same ID and password). My mother in another state with another provider has had the same email issue, as also my husband on his laptop who uses the same internet connection I do. His worked fine until we had it repaired at the Apple store and all the original programs reloaded (with the required updates, I assume). We can receive email in Mail, we just cannot send.
I contacted my service provider, and we went over my connections. They said it was not their problem and connected me with Apple, resulting in a charge to me because my warranty is long expired. Apple swears it is not their problem, it is the provider, so here I sit. My son was able to fix my Mom's Mail (she's 97) and got my husband's working also, until mine went out, by tweaking connection descriptions and ports remotely. The thing is, we had not messed with any of those settings, so what changed? I just did not want to bother my son again, as he has many other demands on his time.
Since this fiasco with the Mail v4.6 update, I'm wondering if something else was updated that works well with Lion and Mountain Lion, but does not work well with Snow Leopard and Leopard. I think the problem I had with the Mail update was that my Mail program had been renamed to Mail (original), and therefore was not being recognized by the update. Perhaps they had another tweak in there somewhere that is affecting outgoing mail connections?

I do not know how to get the music that I buy on itunes, on my mac, onto an ipod. I have already authorized my computer and "downloaded" my music, but that did not do anything. Please I really need to know how to do this on my own but I am stuck.Thank you

I do not know how to get the music that I buy on itunes, on my mac, onto an ipod. I have already authorized my computer and "downloaded" my music, but that did not do anything, or provid the results that I was expecting, at least. Please, I really need to know how to do this on my own but I do not know what to do.Thank you in advance to anyone that is answering this question that I know most everyone but me knows how to accomplish. thanks!!!

In iTunes go to the Help menu in the upper menu bar. Then click on iTunes Help. Then on Sync your iPod, iPhone or iPad and follow the instructions.

Updated Apple ID email and now can't find my older iCloud backups.

I recently changed my email address and now can't find my older iCloud backups. Surely they are still there, aren't they? Any ideas how to locate them? I am missing some important data I need to restore.

Hi El Boz,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you simply changed the information or email address associated with your Apple ID (as opposed to creating an entirely new Apple ID), you may find the following article helpful:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Regards,
- Brenden

I have purchases viber off App Store with my new Apple ID and I can't find it

I have purchases viber off App Store with my new Apple ID and I can't find it

Hi there.
Can you please clarify your issue?

HT1657 I rented a movie and now can't find it. I was also charged for the movie? where is it?

I rented a movie and now can't find it. I was also charged for the movie? where is it?

What did you download it on ? If a computer's iTunes then do you have a 'rentals' tab in the Movies part of your library ? If on an iOS device then it should be in the Videos app (if it's not showing there then have you got a film age rating set in Restrictions that is hiding it ?).

Ipad displays "ipad is disabled connect to itunes", I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?

Ipad displays “ipad is disabled connect to itunes”, I have tried putting the ipad into recovery mode and then restoring but that does not work. I have also tried doing a hard reset of the ipad and that does not work either. Any ideas?
My son let one of his friends use his ipad. The next time he tired to use it he could not get it unlocked, I tired to unlock it but it kept telling me that I had the wrong pass code. With out me knowing my son continued to tire until it completely disabled it self.

How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

Can you help me find pix that I stupidly made a new folder in temp files and now can't find my pictures?

Can you help me find pix that I stupidly made a new folder in temp files and now can't find my pictures?

Mac Pro
Using a MacBook Pro
Two different computers. One is a desktop & the latter is a Notebook. Which one are you having issues with?
Which os is installed on your computer?
Please describe in detail all you have attempted to do in order to resolve the issue. How did you "search?"

Own OSX 10.6.8 Snow Leopard. MSOffice 2004 was taken out because of computer repair and now can't find disc to reinstall. But WANT the Office 2004, not Office 2011. Where can I find one and are all Officew 2004 the same

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Hi Martha - Amazon offers office 2004 on their website.
http://www.amazon.com/Microsoft-Office-2004-Standard-VERSION/dp/B0001WN0M2
That will be your best bet if you want to have office 2004 on your computer. Also, there are some different versions want to come to office. The link above gives you the standard version, but there's also the professional version. Now it sounds like that you do not want to upgrade to the latest office because you're most likely comfortable with how 2004 works. So in that case I would not spend the extra money and pay for the professional version unless you really need it. I see on the website there that if you buy a used copy it will only cost you around $10.
Hope this helps!

I created a Pages document inserting 2 columns using 1) Inspector 2) Layout 3) columns. How do I decrease the height of the column. Have tried to use cursor and drag down the top border, but that does not reset the top border.

I created a Pages document inserting 2 columns using 1) Inspector 2) Layout 3) columns. How do I decrease the height of the column. Have tried to use the cursor and drag down the top border, but that does not reset/decrease the top border.

Set your columns back to one for the moment. In layout mode, insert a Text box. Place it in the upper left corner of your document, and drag down and right to the size of the container for your two columns. Click inside the Text Box, and now bump up your columns to 2. Your two columns are now contained in this resizable Text Box.

Hello buy a movie on apple tv, and now can not find the device tells me I should go to settings / downloads / check downloads, but that does not exist in the menu of the apple tv, please help

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