Hello. I dropped my ipad first gen from my chair, about 2 feet above the floor. The screen went black and I can't turn it on again. I have tried holding both buttons down at the same time, but nothing happens. Any help?
Hello. I dropped my ipad, first gen, from my chair to the floor. The screen went black and I can't start it again. I have tried to hold both buttons down at the same time, but nothing happens. Any help?
You will probably have to contact Apple for repair but before you do try this:
Turn your iPad upside down on your lap and give it a hard smack on the back.
Similar Messages
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However, I took some screenshots and when I went to upload the pictures to my Mac, the screenshots uploaded. So I believe my phone still is working but the screen is just not turning on. I tried holding down the home and top button for ten seconds, even longer, but nothing occurred. I am hoping to find a possible solution so I do not have to buy a new phone. Thank you!
The backlight burned out from getting it wet. You will have to replace the screen at a 3rd party shop, buy a screen and replace it yourself, or make a Genius Bar appointment at your nearest Apple Store and do an out-of-warranty replacement for $199 USD.
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No WiFi after software upgrade to OSX 10.9.4. Card is switched off and I can't turn it back on.
Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
computer and after the chime press and hold down the OPTION key until the boot manager
screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall the 10.9.4 update: OS X Mavericks 10.9.4 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.4 update: OS X Mavericks 10.9.4 Update (Combo). -
I phone screen is blank, have tried holding both buttons but not working
I phone screen is blank, have tried holding both buttons to reset but still will not work any suggestions?
Hey damien1979,
Thanks for the question. I understand that you are experiencing issues with your iPhone 4. To completely isolate the issue, you may want to follow these steps:
Will not turn on, will not turn on unless connected to power, or unexpected power off
1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
4. After at least 15 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
For additional information, see this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks,
Matt M. -
I have an ipod A1285, I have 2,858 songs on it. The screen went black and i can barely see it now. Can apple fix this for me? Or can i get my songs off this ipod and put on a new one?
Hey BlueEyedDude,
Thanks for the question. I’m sorry to hear about your iPod nano! If you believe you have isolated the issue completely to hardware, you can learn more about servicing your device at the following link:
Apple - Support - Service Answer Center
http://www.apple.com/support/ipod/service/faq/
If you’d like to attempt some more troubleshooting tips, see this link:
iPod nano - 4th and 5th generation - Apple Support
https://www.apple.com/support/ipodnano/4th_5th_generation/
If you do decide to service your device, you’ll want to make sure all of the music and information is backed up. If you regularly sync your device with a computer, this music should be on the computer. If not, you can learn about what purchases you can transfer from the iPod to a computer:
iTunes Store: Transfer purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
iTunes: Transferring media from your iPhone, iPad, iPod touch, or iPod
http://support.apple.com/kb/HT1209
Thanks,
Matt M. -
my screen went out last night and i have still been receiving calls and text messages but i can't get the screen back on because i can't turn my phone off, how can i get it working??
tyeshajanay4895 wrote:
What exactly does the out of warranty replacement do?
... They take your old non working phone. They hand you a remanufactured phone of the same model/color/capacity that works...
That's what it 'does'. -
IPhone 4 screen went black and I can't use top shut off button
What can I do to fix my iPhone 4 the screen went white and then Black screen
I can't shut it down because the top metal button doesn't work.tyeshajanay4895 wrote:
What exactly does the out of warranty replacement do?
... They take your old non working phone. They hand you a remanufactured phone of the same model/color/capacity that works...
That's what it 'does'. -
can anyone help or advise please?
iOS: Unable to update or restore
This will help you put it into recovery mode to get the device working again. -
My iphone 5 will not turn on ....I have held both buttons down at the same for a long time and get nothing ...it is fully charged ....and other suggestions?
The screen on my iPhone 5 (iOS 8.1.3) went dark after unplugging it from the PC. I could still could see a backlight on the screen, but unresponsive. iOS was hung in this state.
I opted to try a reset holding power and home button, which succeeded in turning off the phone.
After that, the screen went completely off. Power button didn't appear to turn on the phone.
Upon plugging back to iTunes, I discovered, even as the screen was pitch black, the phone was actually able to power on, or off if I repeated the reset....I could hear the USB connection chime on the PC every time I powered on or reset. The iOS was in some sort of corrupted state with no screen output.
I couldn't restore to factory settings, as iTunes requires I disable "Find My Phone" on the phone itself, which I couldn't do without screen output. Also tried to put the phone in "Recovery Mode"...didn't work either.
I finally succeeded by:
Logging in via web browser to iCloud, locating the phone with the "Find My Phone" web app, and triggering [Erase]. iCloud reported the phone was successfully erased.
After a minute, the phone rebooted itself and screen output worked again.
I then restored my data and settings from my last backup using iTunes without further issues.
Hope this helps others. -
My Ipad2 won't turn off. I have tried the reset method by holding both buttons down for at least 10 seconds, but this doesn't work. I can't get onto the internet via wi-fi either (don't have a 3G card fitted). All other functions seem to be working OK including charging. Not had this problem before, but I recently upgraded software to 5.1.1 so is there a bug in there somewhere?
Look at last link.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My ipad wont switch on when i hold both buttons down. I have tried charging and nothing happens. Ive only had it from brand new for 1 month
Hi there tjgem1982,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
-Griff W. -
We just moved from the United States to Costa Rica. The first two days my mac worked great. Then all of a sudden I was trying to use a game application and the screen went black and there is a white cursor which I can move around, but I can't escape it. When I restart it seems okay and I see my main screen, but only for a second and then it goes black again.
This computer was brand new in June. Is it the humidity??? What can I do. Please help!!!!No guarantess but try smc and pram resets,
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I tried to download and install the new IOS7 software to my IPhone 4 three times but nothing happened. What do I do next? I no longer have a "1" by my settings.
Okay genius, try reading before posting.
These are user to user technical support forums.
No one here sent you any notification or posted any such website.
Plug the device into a computer running iTunes and update. -
I installed ios7 on my iPad 2 yesterday, this morning it wouldn't open the weather channel app. I thought maybe I should power it down. When I held down on the power button the screen went black and now it won't do anything. What do I do now?
Try a reset: Press and hold both Sleep/Wake and Home buttons until the Apple logo appears.
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I cannot download apps with the iPad, I touch the screen to either download or even to read about the app but nothing happens - any ideas?
thank you very much this has solved my problem and for that i am going to give you ten points.
Kind Regards Alex
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