Hello, I got a new computer with the old harddisk. Can't play my itunes music because not authorised. Apple ID is very old e-mail adress that doesn't exist anymore. When chose for secret question brth date seems wrong. Can't reach anyone!!!
Hello, I got a new computer with the old harddisk. Can't play my itunes music because not authorised. Apple ID is very old e-mail adress that doesn't exist anymore and I forgot the password (5 years old??). When chose for secret question birth date seems wrong. Tried everything. I need to make a new apple-id but cannot connect the music that I bought under my old name to my new name. Can't reach anyone!!! Automatic FAQ system is of no help. What to do?
That doesn't help me. For itunes it brings me to the express lane which doesn't help because my case is not in it. It's all standard procedure things. I understand those but my situation is different. The combination of a passport forgotten and an non-existing email adress (and birth dates that are not correct or not accepted). What I need is my password emailed to another email adress than the original one because that no longer exists.
Similar Messages
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Just got a new computer with Windows 8. Can't get Itunes to install. Checked with a clerk at Sam's Club who said it wouldn't install for her either.
What do I need to do. Sent an email to Apple; but just got a computer generated response with no helpful advice.Do you get an error message when you try to install iTunes? If so, what does it say? (Precise text, please.)
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Just got a new computer. the old one is gone/broke. just downloaded itunes and all my songs are gone?
iTunes is just the program.
Your music is on the old computer, and whatever you used to back up your old computer, but if what you bought is still available from iTunes you can download it again.
Here is the procedure for your reference. This assumes what you purchased is still available in the Store:
Launch iTunes and click on iTunes Store on the left
On the right you will see this
Sign in with your Apple ID, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.
For music that you did not purchase from iTunes, import it into your existing iTunes Library using whatever means you originally used to obtain it. -
How to deauthorize a computer , that doesn't exist anymore?
I unisnstalled windows , and for some reason when i inserted my ipod to the freshly installed windows+itunes , and logged on my account , iTunes said , that its a new computer and asked me to authorize it , and so i did.
My question is: how can i deauthorize my old version of windows , that doesn't exist anymore?
I also have another question in this topic : When i want to buy items from itunes from a new device , it asks for my bank card number , and takes 1-2 dollars from it. Is this ok?Take a look at this Apple support article; it may help:
One computer using multiple iTunes Store authorizations
When i want to buy items from itunes from a new device , it asks for my bank card number , and takes 1-2 dollars from it. Is this ok?
I'm not sure what you mean by this. What "items"? If you are referring to music, videos or movies, you get only one download per purchase, so if you buy the items again, whether from another device or the same one, yes, you will be charged again. Only apps allow redownloading without additional charge.
Regards. -
I just got a new computer with Vista on it. When I hook m...
I just got a new computer with Vista on it. When I hook my WRT54G router to it, I am unable to send e-mails. They get stuck in my OUTBOX and I get a timeout error. I can receive e-mails but cannot send them. Also, my internet can drag at times when the router is connected. When I remove the router, everything works fine.
I've contacted Tech support several times and every suggestion they give doesn't solve the problem. I've updated firmware, changed all sorts of settings in the router setup page, including adjusting my Port Range Forward settings (at the instruction of tech support)
I'm wondering if it's just a Vista thing and I should buy a newer router. I don't know what else to do.
Any suggestions?
PatrickWell if you can send emails, when you connect computer to modem directly, then it might be ports forwarding issue. Update firmware of router to latest version and assign a static ip on computer like 192.168.1.11, and obtain ports used by outgoing mail server, and forward those ports to static IP assigned, on router's setup.
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Hello i have purched new computer with windows 8 and cannot sync with my ipod nano
hello I have a new computer with windows 8 and itunes works perfectly however it will not sync with either of our ipods.
Hey azduck,
Thanks for the question. I understand you are having issues syncing your iPod nano with iTunes for Windows. The following articles may help to resolve your issue, based on your symptoms:
Windows
iPod appears in Windows but not in iTunes
iPod not recognized in 'My Computer' and in iTunes for Windows
iTunes reports that "iTunes cannot recognize this iPod at this time"
Additionally, you may find the following article helpful:
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
Thanks,
Matt M. -
I have an oder Ipod shuffle with many songs loaded on it. How can I transfer ths songs to a new computer since the old computer is no longer available?
I had the same problem with my iPad, i couldn't get the newer version of itunes because the computer was too old and my iPad couldnt sync with the old itunes. I got a PC from school a few months later so that solved the problem for me. Unfortunately i don't think there would be a program to put your music on your iPod, iTunes should be the only way to transfer files to Apple devices. What operating system are you running and what version of it is it?
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hello,
my i phone got stolen and i got a new one with the same number, but i cant get it to synch up with my itunes to make it like my old phone! can you please tell me how i do this. i need all my contacts and content etc etc.Plug it into iTunes and tell iTunes what to sync to the device.
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I had a new phone and I clicked some pictures and then I restore my new phone with the old back up and I lost my new clicked photos...please help me how can I get back those photos?
You were already provided the answer. If you do not have a backup of the phone while the photos were on the phone, they are gone. When you restore your phone from an old backup, anything that has been saved to the phone since that backup is deleted. Sorry.
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How do you get your last batch of down loads to the new computer if the old one crashed before i was able to get it on my ipod
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519 -
Sir, I have my id and pass but I can't change or edit my secret question and answer B'coz when I creat my id I didn't entered 2nd mail option that's why I forget my info about secret question . Naw I want to reset my secret question and answer,plz help me out
You need to contact Apple to fix this. Pick your country here:
http://support.apple.com/kb/HT5699?viewlocale=en_US -
I am having a hard time trying to tranfer music from my ipod to my new computer. The old computer crashed.
These are your options
https://discussions.apple.com/docs/DOC-3991
or i found this item
http://www.transfer-iphone-recovery.com/transfer-music-from-iphone-to-itunes.htm l -
HT1727 can I re download music to a new computer if the old computers disk is broken?
can I re download music to a new computer if the old computers disk is broken?
You can backup your iTunes library to an external drive and onto a new computer
http://support.apple.com/kb/ht1751
You can also reload purchased music
http://support.apple.com/kb/ht2519 -
I want to update some apps on my iphone but can't because it's asking for an old apple id email that doesn't exist anymore and I have forgotten the password for it!
Help!!!The apple id login is never deleted. The emaill address itself can be disabled or not in use any longer. The apple id login will still be available to you. If you will go to the website My Apple Id
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
and use the listed apple id login that your apps are asking for to update - once you have changed the password at the lsted website you then will be able to update using the old apple id once you have logged into the device using the old apple id and password.
Good luck. -
How do I get the old operating system and data put into the background and have the new computer be a new computer with me recognized as an authorized user?
Hi, I see I haven't had any responses but these problems haven't been fixed.
I still haven't been able to transfer purchases from my phone to my comp so consequently have stopped purchasing on my phone.
I bought a couple of albums recently via itunes on my comp, and tried to tranfer them to my phone via a playlist, but the sync often crashes. One album transferred except for one song, and the other hasn't at all. What happens is that when I autofill from a playlist it often hangs for ages on the first song and then I have to quit the application altogether as nothing happens for ages. Basically, the whole Itunes software freezes.
After this I find it hasn't transferred any songs, but they do appear greyed out on my phone, which means it has transferred some basic data such as the titles, but not the song itself. When I try to repeat the process to complete the transfer Itunes tells me that it can't transfer because the songs are already on the phone, but they are not!! I can't click or remove on the greyed out items, so now I have a couple of almost full albums on my computer that I can't tranfer or install on my phone, and a whole bunch of greyed out songs on my phone that I can't play or remove!
The rest of the problems as above still stand. I downloaded the latest itunes OS updates but nothing's changed. I haven't done the very latest iphone update yet though because it says you need to make sure your stuff is backed up, and I don't want to lose the purchases I made on the phone that I can't transfer to my comp. I'm planning on uninstalling itunes completely and reinstalling but I have little faith that this will fix the issue.
Can someone please help at all?? I'm so sick of this!
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