Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or fo
Hello, I have Acrobat XI Pro for which I pay by monthly subscription. Each month, for the past three months or so, at renewal time, I receive a note stating that my trial period has expired and I cannot open my Acrobat Files. I have telephoned three or four times each time this happens and have been told that the matter has been resolved - it has not! At one time I had paid inadvertently for three account for Acrobat XI Pro running at the same time - I only need 1. I'm afraid that I may have just opened a second account by mistake in order to open my files. I repeat, I only require one account. Would you please advise and assure me that this matter has finally been resolved and that I will no longer receive these notifications each month..
I don't work for Adobe but it seems to me you might be signing in to Acrobat with the wrong Adobe ID.
Check the Adobe ID you use in Acrobat.
Check this Adobe ID on Adobe's to make sure that it has an active subscription.
Similar Messages
-
Here tonight I tried to get my PS CC and LR started. The programs then told me, that my trial period had expired and that I have to buy the programs ! The problem is that I have already bought the programs !!!!!!
Pikrøv please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error preventing your membership from being validated.
-
I bought the pack for students adobe creative cloud, already made the payment three days ago but when opening programs like photosop and illustrator puts the trial period has expired, how I can make them work?
Hello Ibonedm,
Sol 1. Please try sign out from Creative cloud Desktop App and quit it.
1. Launch Creative Cloud application manager.
2. Click the gear icon in the upper-right corner and select Preferences.
3. In the Preferences menu, under General, click the Account tab.
4. Click Sign Out from Creative Cloud.
Then re-sign in and launch Photoshop CC 2014 and check.
Sol 2. Check your Hosts file.
Windows
1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
2. Locate Hosts file and move it to Desktop
3. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
6. Save and close the file and move it back to Etc folder.
Mac OS
1. Log in as an administrator to edit the hosts file in Mac OS.
2. In a Finder window, choose Go > Go To Folder.
3. Type /etc.
4. Select the hosts file and move it on Desktop open it.
5. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
6. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
7. Move Hosts file back to etc folder
8. Save and close the file.
Then try launching Photoshop CC 2014 or Illustrator CC 2014
If prompt for License this software, please click on it and sign in with the Adobe ID and Password which you have used to purchase the subscription and check if you can activate and use the products.
Please respond , if any issue.
All the best
Loveneesh. -
hi, I have subscribed to the Creative Cloud for photographers (Lightoroom and Photoshop cc) but when I try to access the mobile lightroom the following message appears: "Your trial period has expired." how can I fix it?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html -
I transferred a pages file from ipad to mac (also pages) via email for editing. It opened normally. However, after editing, received message that cannot save edited document to the mac because "trial period has expired for iwork"! I have purchased pages for both machines separately and presumed they would work without a hitch. Am I missing something?
It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip. -
Trial period has expired for legit CS6 Creative Cloud subscription??
Last night Adobe Application Manager upgraded itself. All well and good. It showed correctly what CS6 apps I had downloaded and installed previously.
I am a CS6 Creative Cloud subscriber with nine months to go.
Subsequently when I tried to start Dreamweaver or for that matter any other creative CS6 application, like Photoshop - I get the following error:
Your trial period has expired!
I have been using all installed Creative Cloude appd for the last 3-4 months with no problems! Why this now??
StellaCThe creative cloud subscription is fine but the whole 'license expired' license this software, you have 5 days left of your trial or 'please enter your serial number' (what serial number for the cloud ??) that seems to pop up at alarming rate on both of my machines.
As soon as I re-log on with my adobe id (which never seems to be logged in however many times I log in and say 'remember') it then 'activates' my subscription .. but never remembers by the afternoon!
The whole thing is just not very slick. It is not very impressive that every two or three days I have to keep re-activating etc the subscription to the cloud, sometimes it takes quite a few run arounds with the logon before it finally says ... 'yes, you are activated / subscribed etc or whatever'.
Surely with creative cloud, perhaps the applications could be re-written to realize that there is a creative cloud and that the person using the app is not requiring to buy the product or stop using the trial etc. I wonder is this happening all the time for all the users of the cloud ??
I can understand the cloud / Adobe need to check that the person is running a legit version but it is not going to leave a good impression with all the users if dialogs pop up all the time with odd messages saying about trial versions or 4 days left of your trial.
Just a simple dialog ... if a cloud member, 'please connect to the web to check activation etc'... and then allow the user to continue with the product. -
when i reinstall my software it says my trial period has expired. my software is original and i have my serial number. it was working fine about a month ago and I connected with geeksquad tonight who uninstalled and reinstalled yet it is now coming up with upgrade check and asks me to select my software which is no listed in their list.
Uninstall yourself and use Cleaner Tool before reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
I cannot use my Acrobat XI downloaded with my one year subscription. It tells me my trial has expired and i need to license it. but I have no serial number.
Rave,
I have the same problem. It says trial is expired, so I select the "sign in now" button. After sign in, it comes up with a place to enter a serial number. The only two other options are "back" and "next".
-Radfuehrer -
Hi, my free trial license has expired, and I am wondering if it's possible to only pay for one month for after effects without locking for a year with monthly fee. I only need this for a project that is ending next week.
Creative Cloud Plans
https://creative.adobe.com/#plans -
Using a single application that now indicates my trial period has expired
Greetings - I've been using and paying for a single application PS and now it indicates my trial period has expired. How do you get this resolved? If I wasn't supposed to be paying during the trial period, how do I go about getting some credit for that frame of time. Not so worried about that as I am to getting the application that I only use about once each week running again...when I want it to run . Thanks
And Happy New Year!dandelion3
Two things for you to explore
a. When you get the expired message, do you see two options, one Buy and the other License This Product? If you see the option license this product, then click on that and insert your purchased serial number when requested.
b. You can contact Adobe via Adobe Chat to work out the activation details (it is the only one who can). Click on the following link and, when it opens, click on the statement "I still need help" to bring up the Adobe Chat to discuss "Serial Number Issues or Activating My Product".
http://helpx.adobe.com/contact.html?product=photoshop-elements&topic=serial-number-issues- or-activating-my-product
ATR -
Why do I get trial period has expired when the elements is new today?
I purchased elements 12 today.
When i try to run it the message "your trial period has expired" comes up.
What can I do?
ivanI removed the check from the box: trial installation.
I uninstalled elements again and reinstalled
still: trial period has expired
This is five times I have uninstalled and reinstalled
Two days down the tubes
I will go back to Best Buy and see if they will refund my money
Cheers
Ivan
Date: Thu, 1 May 2014 11:39:53 -0700
From: [email protected]
To: [email protected]
Subject: why do I get trial period has expired when the elements is new today?
Re: why do I get trial period has expired when the elements is new today?
created by nealeh in Photoshop Elements - View the full discussion
Did you try the suggestion at the link? Following its instructions resets the sign in process (it does NOT extend the trial) so that you can start the software, enter the serial number and sign in.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6348423#6348423
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6348423#6348423
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6348423#6348423. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Photoshop Elements at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0. -
I'm running PSE 8.
I started Organizer today and after it came up I got another item in my tray.
The title is 'The trial period has expired!'.
The icon on the tray item is the same as for PSE Organizer.
The item in my tray does not give me the option to 'Maximize' or 'Restore'.
It just has 'Move' and 'Close'. So I can't see any detail in the window.
Organizer seems to be working ok.
I got PSE 8 as a package with Premiere Elements 8.
I still have the box with the serial numbers (I assume that is the problem).
But I have no idea how to re-enter those serials into the product.
Any help or advice would be greatly appreciated!Thanks for the tips, Ankush!
I tried bringing up PE by itself - no problem.
I tried bringup up the PSE editor by itself - no problem.
Then I launched Organizer again. This time I got a window that tells me what is going on.
What I see is a window from something called 'Morgan'.
It says 'You can buy the codec online at http://www.morgan-multimedia.com '.
I'm puzzled as to what this might be. And why the message appears when I
start Organizer.
Any ideas? -
I bought Pages on Appstore, but when I quit the soft Pages, I get a window saying my test period has expired, and propose to buy it. I tried to install again in appstore, but same result - thanks
It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip. -
Hi. I am trying to buy Apperture as my trial version has expired. I cannot buy the full version as I get a message saying it is already installed. Do I have to remove the trial before I can buy it? When I launch Apperture, I follow the link "buy"
If you are purchasing from the Mac App store, then you would drag the trial version to the trash first and empty trash (since the trial version has expired).
Launch the Mac App store > sign in with your Apple ID > purchase Aperture (this is cheaper than the previous retail version many of us purchased anyway).
Note - you can rename your Aperture Trial library as needed if you want to work with that one once the full version is installed. -
Purchased Creativesuite Premium (CreativeSuite 1.1) over 10 years ago and I have sinced changed my computer. Even though I have transfered all my programs and my files photoshop is now telling me my trial period has ended and I need to register or activate my program but I cannot.
https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
Mylenium
Maybe you are looking for
-
Tecra S3 - Wlan does not work after Win XP installation
Hello everyone, I have recently purchased a Tecra S3 PTS30E-0TL059GH without operating system. I've installed WIndows XP professional. Everything works, except for the wireless lan. I can switch it on, but it doesn't seem to find the right drivers. T
-
hi all, i am trying to use siebel web-services, i am getting the following error. Description: An unhandled exception occurred during the execution of the current web request. Exception Details: System.Security.Authentication.AuthenticationException:
-
ICX_SOAP_CORE: 1023 occured in method IF_SOAP_TRANSPORT_BINDING~RECEIVE
Hi, i have a WSDL generated client proxy. After repeated succesful calls, this proxy raises repeated exceptions like "ICX_SOAP_CORE: 1023 occured in method IF_SOAP_TRANSPORT_BINDING~RECEIVE". The importing of correction instruction of node 1326434 ha
-
How to Insert data in oracle from Ms access
Gusy i have developed software in oracle & write now there is a requirement to get ms access data & insert in oracle table,so how can it possible through JDBC Driver.\ thanks in advance.
-
How can I define the half letter size in numbers. I only see preset sizes but no way to make a custom size. Please help. Thanks to all, Mark