Hello, I have an otter box for my iPhone 4s and recently the rubber schell has become loose and a little flappy. A lot of my friends have told me that the otter box breaks the lock button on the iPhone and sure enough it has happened to me. It's as if the
Hello, I have an otter box for my iPhone 4s and recently the rubber schell has become loose and a little flappy. A lot of my friends have told me that the otter box breaks the lock button on the iPhone and sure enough it has happened to me. It's as if the lock button is frozen in place and won't click down. Can I return this phone for a new one? my biggest fear is that I'll have to go a couple of weeks with out a phone while I wait for my new one.. And with regards to otter boxes, should I stay away from them to prevent future issues like this from happening again?
Thank you for your help!
"Can I return this phone for a new one? "
Do you mean "can I get a new iPhone for free?" Nope.
Do you mean "since Applecare does not cover accidental damage, can I get a replacment iPhone, for around $250?" Yes.
Similar Messages
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Earlier i meantioned that my lock screen was broken. That was a mistake its my lock button i apologize. But do i still have to pay for my phone bill and activate my AT&T account in order to replace my iPhone 5 at an apple store?? Or not because of the one-year warranty??
The lock button on my iPhone5 has also started acting up. Extremely annoying. I have to get it replaced, but I've dropped my phone once and there is a scratch on the top left corner of the phone, so I'm not sure what the warranty says about this situation.
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The lock button on my iphone is jammed, and i need to send it in to get it fixed. Can someone explain the process to me of sending in your phone to apple? and even if i have apple care, will i still have to pay for my phone to be fixed? if so, around how much do you think this would cost? im not familiar with apple, so any help would be great! thanks!
If your phone was damaged by you or in accidental damage, then you would be liable to pay for the repairs. Apple does not offer "loaner" phones, but if you have a credit card, they will "advance ship" a replacement to you so you can get it, then return your damaged one to them and as long as they get it back within a resonable time and it is warranty covered damage, they do not charge you for the replacement iPhone, but they do charge you a fee for the advanced replacement option (about $40-80 USD IIRC).
You can eliminate all the at by making an appointment at a local AASP (Apple Authorized Service Provider) and they should be able to check your iPhone on the spot. It it is covered under the warranty, they shoud replace it for free right there, and if not, they would let you know and you have the choice to make the repairs or not. -
Apart from the lock button problem in iphone 5 the display brightness suddenly goes blank and becomes normal after locking and unlocking the iphone. The Apple service centre in India is denying to service the iphone as it was purchase in USA even though the iphone is in warranty.
iPhones do not have an international warranty. Warranty is valid only for the country of purchase. This is most likely because different countries require different iPhone models. Not reasonable to expect all countries to maintain stock for all models.
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My iPhone lock button is broken..and now the phone is dead and won't turn on! Help!?
So the lock button on my iPhone 4 is broken, 100%, and the battery died earlier today, when I plug it in, it usually turns on if it has been dead...I tried doing this for hours and nothing happened, I plugged it into 3 different chargers thinking that might be the problem. And since there isn't a apple store close to me, I went to AT&T and they told me I need to do some type of restart (I forget what it's called) it is where you hold down the home and lock button at the same time, but as you can see that wont work since my lock button Is broken. Is there ANYTHING else I can do to fix it!?
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
i bought this ipod 4 from a friend the lock button does not work and he doesnt know the password? how do i reset and i cant use my computer????
HELP!!!!!!Place the iOS device in recovery mode usning this program and then then restore via iTunes. The iPod will be erased.
RecBoot: Easy Way to Put iPhone into Recovery Mode
For how to restore:
iTunes: Restoring iOS software -
I have had elements 10 for a long time but recently the scroll bar for the fonts has disappeared. any ideas?
First try resetting the tool by clicking the tiny arrow at the far left end of the options bar and choosing reset tool.
But you should be able to use the arrow keys to navigate through the fonts, too. -
If the lock button on a iphone 4 is stuck will apple fix it if its under warrenty
if the lock button on a iphone 4 gets stuck and the phone is under warrenty will apple fix it
http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iph one
Pick Ireland from the dropdown country menu
and follow "how do I obtain service " -
I purchased my iPhone 5 and the Applecare Protection Plan a little over a year ago at my Sprint store. I was not informed that I needed to register my Applecare Plan, so I didn't. Now, my lock button on my iPhone is broken and I want to get it fixed or receive a new phone. PeachMac told me they would give me a new phone which would be covered under my Applecare Plan. I logged into Apple to make sure I still had time on my plan, but it doesn't even recognize that I purchased one and I no longer have the receipt for the plan, let alone the phone. How can I register my plan without the receipt? I'm feeling kinda of ripped off by Apple. Shouldn't they keep a record of who purchases these plans?
Any help or suggestions would be appreciated. Thanks.Did you register the AppleCare+ plan at the time of purchase? If you didn't, even if you had the receipt, it's too late. It must be purchased and activated within 30 days of the initial purchase of the phone (it's usually done at the time of purchase). If Sprint didn't activate it at the time of sale, you can blame them. Apple doesn't control them.
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My Lock button on my iphone 5 has stopped working, and I'm not sure what to do.
My Lock button on my iphone 5 has stopped working, and I'm not sure what to do.
This will be covered by the 1 year Warranty. Make Genius reservation or set up service and take or send to Apple for resolution. Until then try Settings App > Accessibility > Assistive Touch > ON > tap new white screen button > Device > Lock Screen. This can even turn iPhone OFF. To turn ON, connect to power, charger or USB of computer.
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Somebody can help me please. I can't access my count in gmail. I restart because the told me that my name or password is wrong. I can't set up my gmail count again. So is it necessary configure the smtp? If yes, I cant access this option. The message that I have is: the user name or password for imap.gmail.com is incorrect.
Ok, I've had thie issue with various email address on and off for aout a year now. I finally found a soulution:
Login to the Google account giving you problems;
Go to: https://accounts.google.com/DisplayUnlockCaptcha
Hit "Continue".
Go to Apple Mail and hit "Get Mail" for that account.
Repeat for each account continually asking for password. -
The lock button on my iPhone 5 no longer locks my phone, but takes a screenshot. Any suggestions as to why and how to fix it?
Sounds like there's actually an issue with your Home button. Screenshots happen when you press both the Sleep/Wake and Home buttons simultaneously.
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My lock button isn't working and I completely forgot that, I turned off my phone to restart it and now I cant turn it back on, Any suggestions?
You need to get the on/off button repaired.
You can try connecting the iPhone to a power source which should power the iPhone on. -
Lock button of my iphone 5 is not working. any advices?
lock button of my iphone 5 is not working. any advices?
one more question though. If instead of me my brother goes to apple store to replace it, will they replace it? because i can't go there myself as i am far away from apple stores
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I have macbook pro and am on OS X Yosemite 10.10.2 . I am having lot of warning message on my browser that my computer is infected with malware/spyware and use mackeeper. How do I solve this issue . This is happening more on chrome and Safari browser
There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.
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