Hello I've lost my balance in my account from the iTunes card after that socialist renewed in iTunes cloud music via Visa card

Hello
I've lost my balance in my account from the iTunes card after that socialist renewed in iTunes cloud music via Visa card

I don't know if it will be possible, but go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store and ask.
Regards.

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